Easy to do business with on-line but there to talk to if necessary

Been with Sheila’s wheels 2 years and won’t be changing great insurance price

Smooth and hassle-free renewal process. Competitive pricing, clear communication, and everything was straightforward. Happy to renew and stay with Sheila's Wheels for another year.

I was calling to make a new claim for a car wiper which damaged by someone. I was not sure about my insurance policy and... I was calling to make a new claim for a car wiper which damaged by someone. I was not sure about my insurance policy and i was asking to clarify my insurance policy. Initially I was talking to someone named ‘Sine Doa Doa’ (she confirmed her name), first of all she got silent time to time in a way I wasn’t sure whether she was gone or just hang off, and I had to say several times hello then she coming back and reluctantly saying she was still on the line. Then when i asked about calcification of my policy she said she did not know and she referred me to customer service. The customer service rudely talked to me and without listening to what my question was she said it was not customer service and I needed to talk to claim department. Again in claim department she said no it needed to be dealt with customer service, then put me on a hold and two people one from customer service and the other from claim department started to talk to me together. I said I could not talk to two people and I needed one person talking to me. Then customer service cut off the phone. Again the girl from claim department said she needed to refer me back to customer service. At the end when eventually I was talking to someone from customer service, I asked the girl to send me feedback link because I was so unsatisfied about how I was treated. She said at the end of the call there would be opportunity to give feedback but what do you think what she did?! She just cut off the phone. Very rude, unprofessional customer service plus the whole team in claim department. I will definitely cancel my insurance with you. You must be ashamed of how you run and treat your customers. Read more Read less

I recently cancelled my car insurance with Sheila's Wheels after selling my car. I understood and accepted the cancellation fee — no issue there, that's... I recently cancelled my car insurance with Sheila's Wheels after selling my car. I understood and accepted the cancellation fee — no issue there, that's standard practice. The real problem was with the refund process. My original payment card had been cancelled after being cloned and replaced, and I explained this clearly to the advisor on the phone. Despite that, they refused to offer any alternative payment method, insisting the refund could only go to a card that no longer exists. Now I'm left waiting five days for a payment that is guaranteed to fail, after which I'll have to call back and navigate their automated phone system all over again. It's an unnecessary waste of time for something that should have been simple to resolve, and the lack of flexibility or problem-solving from the team I spoke to was genuinely disappointing. I definitely won't be using them again. Read more Read less

Can never get hold of them to change a car. Spent more time trying to get hold of them than actually buying a car resulting... Can never get hold of them to change a car. Spent more time trying to get hold of them than actually buying a car resulting in over a 2 hour delay. Online system does not work properly meaning you are unable to change your car. Company is very poor. Also check your insurance most of the time they dont allow you to use other cars. Read more Read less

Very useful customer service, fast and responsive to all queries. Everything was easily explained immediately and any thing I was unsure about was quickly responded to through customer service.

They were helpful and understanding when I was sorting out my elderly mother’s car insurance whilst the other providers were not.

I switched recently to Sheilas wheels and am now saving hundreds of pounds a year for the same coverage I got elsewhere. I have never... I switched recently to Sheilas wheels and am now saving hundreds of pounds a year for the same coverage I got elsewhere. I have never used their customer service channels, but their website is easy to use and it was easy to sign up. Read more Read less