Just easy straight forward communication from start to finish. Good rate and good product.

Fantastic price for car insurance considering how much I was quoted by other companies. I’ve used Sheila’s Wheels in the past and I’ve always had... Fantastic price for car insurance considering how much I was quoted by other companies. I’ve used Sheila’s Wheels in the past and I’ve always had a great experience when I’ve called to ask questions or needed information. I would definitely recommend them. Read more Read less

A bit expensive compared to other insurance companies. Their renewal price was considerably expensive compared to just getting a new insurance which also had better... A bit expensive compared to other insurance companies. Their renewal price was considerably expensive compared to just getting a new insurance which also had better benefits. They charge a lot for admin changes as well. Read more Read less

Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they... Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Friday they would’ve got the money Read more Read less

One star and that’s being generous the service I’ve received from them has been terrible I was in a car accident in January and my... One star and that’s being generous the service I’ve received from them has been terrible I was in a car accident in January and my vehicle was written off I have had to constantly chase them to get things sorted your on hold for over an hour every time you call before you Evan get to speak to any one then when you finally do get through to someone they haven’t got a clue how to sort you query so getting put on hold again for 20/30 minutes at a time. I still haven’t been paid out for my car and every person I’ve spoken to since hasn’t been able to sort it. They’re cheap for a reason the service is shocking. Read more Read less

Wanted to renew a policy . They had automatic renewal but card had ended, Called to give new card , also a couple of amendments.... Wanted to renew a policy . They had automatic renewal but card had ended, Called to give new card , also a couple of amendments. Waited 40 mins for customer service operator, could hardly hear her , poor communication skills , tries to charge us extra £32 to make changes then couldn't give us the new premium which should have been lower until we paid the old premium . The operative was next to useless, zero customer service skills. We asked to speak to supervisor , at 1hr 40 mins put the phone down . no call back . in the interim period whilst waiting for the manager went onto Compare the market , found various quotes, booked new car policy with Saga £100plus cheaper for better policy. Avoid Sheilas wheels they used to be very good, easy to call , but now all chat bot. Totally wasted nearly two hours of our lives. Read more Read less

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I... Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Read more Read less

The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that... The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that they could not take the details of the claim and that they would put me through to someone who can. I was put back on hold again, and then I was cut off a few minutes later. Very frustrating. So I tried the online chat service. It was 39 minutes before anyone answered and they also said that they couldn’t take the claim and that I needed to ring the number I had already rung! So i rang the samenumber as before and after a other 35 minutes on hold, finally someone answered who was able to take the claim details. In total I spent over 2 hours on hold before I could finally make the claim. Terrible. Read more Read less

they have changed customer service, and you have to deal with a robot for 20 minutes before you even get in a queue to talk to a human