Wanted to renew a policy . They had automatic renewal but card had ended, Called to give new card , also a couple of amendments. Waited 40 mins for customer service operator, could hardly hear her , poor communication skills , tries to charge us extra £32 to make changes then couldn't give us the new premium which should have been lower until we paid the old premium . The operative was next to useless, zero customer service skills. We asked to speak to supervisor , at 1hr 40 mins put the phone down . no call back . in the interim period whilst waiting for the manager went onto Compare the market , found various quotes, booked new car policy with Saga £100plus cheaper for better policy. Avoid Sheilas wheels they used to be very good, easy to call , but now all chat bot. Totally wasted nearly two hours of our lives.
Reviewed on: 1st March 2024
