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Allianz reviews

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Rated Excellent • 4.79/5

Allianz reviews

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Last reviewed within 14 days
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Review summary

People rate this company as Excellent based on 1,449 product reviews

Average score of 4.79/5
5 star
89%
4 star
9%
3 star
0%
2 star
0%
1 star
2%
Reviews for Allianz have trended negatively over the past 90 days

Latest positive rating

4/5

Not bad for money good customer service

Not bad for money good customer service

{"display":"Marek ","full_name":"Marek ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Marek 5th September 2025

Latest negative rating

1/5

Allianz is probably the worst company i have ever de...

Allianz is probably the worst company i have ever dealt with from all companies and not just insurance, almost every agent has been rude with... Allianz is probably the worst company i have ever dealt with from all companies and not just insurance, almost every agent has been rude with an aggressive tone, started from a non fault claim for me which ended up in a case that voided my insurance due to modifications on the car i wasn't aware off, i had evidence to show i bought the car that way but still got voided in a middle of a claim where my car was a total loss and written off and again not my fault, was left alone by them and on top of that they said they will not refund me the full years premium due to this. Got paid for the car but wasn't even to cover full finance so i am still repaying the finance. have Raised a complaint with the insurance which resulted in at least having a refund of the premium being agreed but still left with a voided insurance, it has been 4 weeks, i am still waiting for the refund and if i do not call to query i would not have known that i need to wait for my claim to be closed as they are recovering still costs (bare in mind my insurance was voided weeks ago and i thought my claim was already closed) received an email to say they have now recovered the costs and my claim is closed, called the next day to query if the refund has now been processed, turned out my claim is still open and they do not know why i received an email stating is closed, sent them the email to confirm who sent it etc. overall there is a lot more misinformation i was given throughout this whole process but the number one thing is, agents have not been helpful and knowing my circumstances of also vulnerability and the stress they have already caused, they were further unhelpful, cold and unsympathetic. Very unhappy with their service and highly do not recommend them at all. Apparently the refund is now on the way but would not be surprised if something else goes wrong again. The whole process was a mess from the beginning with no one knowing what they are doing and misinforming. Still have one complaint outstanding due to email received incorrectly given me false information. Read more Read less

{"display":"Marlena K","full_name":"Marlena K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Marlena K 19th November 2025
See more reviews for Allianz products

About Allianz

Allianz is one of the largest general insurers in the UK, operating under a number of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

It was founded in Berlin in 1890 by Carl von Thieme and Wilhelm von Finck. Today, Allianz employs over 4,200 people with a UK head office in Surrey. It has additional support services with over 1,000 people based in India.

Allianz offer commercial insurance and personal insurance including legal expenses, car, home, musical, pet and equine.

Allianz at a glance

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Reviews for Allianz

Showing 11 of 1449 company reviews • Last reviewed within 14 days

Allianz is probably the worst company i have ever de...

Car insurance • 19th November 2025

Allianz is probably the worst company i have ever dealt with from all companies and not just insurance, almost every agent has been rude with... Allianz is probably the worst company i have ever dealt with from all companies and not just insurance, almost every agent has been rude with an aggressive tone, started from a non fault claim for me which ended up in a case that voided my insurance due to modifications on the car i wasn't aware off, i had evidence to show i bought the car that way but still got voided in a middle of a claim where my car was a total loss and written off and again not my fault, was left alone by them and on top of that they said they will not refund me the full years premium due to this. Got paid for the car but wasn't even to cover full finance so i am still repaying the finance. have Raised a complaint with the insurance which resulted in at least having a refund of the premium being agreed but still left with a voided insurance, it has been 4 weeks, i am still waiting for the refund and if i do not call to query i would not have known that i need to wait for my claim to be closed as they are recovering still costs (bare in mind my insurance was voided weeks ago and i thought my claim was already closed) received an email to say they have now recovered the costs and my claim is closed, called the next day to query if the refund has now been processed, turned out my claim is still open and they do not know why i received an email stating is closed, sent them the email to confirm who sent it etc. overall there is a lot more misinformation i was given throughout this whole process but the number one thing is, agents have not been helpful and knowing my circumstances of also vulnerability and the stress they have already caused, they were further unhelpful, cold and unsympathetic. Very unhappy with their service and highly do not recommend them at all. Apparently the refund is now on the way but would not be surprised if something else goes wrong again. The whole process was a mess from the beginning with no one knowing what they are doing and misinforming. Still have one complaint outstanding due to email received incorrectly given me false information. Read more Read less

{"display":"Marlena K","full_name":"Marlena K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Not bad for money good customer service

Car insurance • 5th September 2025

Not bad for money good customer service

{"display":"Marek ","full_name":"Marek ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Good renewal process, price & easy to do

    Good renewal process, price & easy to do

    {"display":"Heyladybughey","full_name":"Heyladybughey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Heyladybughey 5th September 2025
  • 5/5

    Fear price, very good online experience, easyto set...

    Fear price, very good online experience, easyto set up and modify my insurance. .

    {"display":"Laz43","full_name":"Laz43","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Laz43 5th September 2025
  • 5/5

    Honest Company

    I changed my home insurance to Allianz because after doing a comparison on a comparison website they came up as best value to provide the... I changed my home insurance to Allianz because after doing a comparison on a comparison website they came up as best value to provide the cover we needed. I stayed with them again this year because much to my surprise I received my renewal quote and it was lower than the cost the year before! This is clearly because they are an honest company and when insurance rates drop they drop their rate to the customer, unlike most firms who continue to increase the cost regardless in the hope that people can’t be bothered shopping around and therefore just automatically renew with them. Read more Read less

    {"display":"CatWil","full_name":"CatWil","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    CatWil 5th September 2025
  • 5/5

    Good value for money on the car insurance

    Good value for money on the car insurance

    {"display":"Seuv G","full_name":"Seuv G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Seuv G 5th September 2025
  • 5/5

    This insurance company have been really good to work...

    This insurance company have been really good to work with. They made the process really smooth and easy. I would use them again.

    {"display":"Zoe S","full_name":"Zoe S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Zoe S 5th September 2025
  • 5/5

    Best price and great cover it was simple to arrange...

    Best price and great cover it was simple to arrange with no hassle at all

    {"display":"Stephen ","full_name":"Stephen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Stephen 4th September 2025
  • 5/5

    Fantastic Service

    I was hit earlier this year. It was pretty traumatic for me, and the staff at Allianz couldn’t have been kinder, more supportive or more... I was hit earlier this year. It was pretty traumatic for me, and the staff at Allianz couldn’t have been kinder, more supportive or more helpful. I’ve never been in an accident, and they helped me every step of the way. It’s hard to find a company that fights your corner when it comes to a car accident - this company does! Read more Read less

    {"display":"Kate","full_name":"Kate","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kate 12th June 2025
  • 1/5

    Avoid high costs & poor quality

    Allianz Hungary, I received a quote using their online platform and filled up all the fields required. Confirmed email address during the process, but could... Allianz Hungary, I received a quote using their online platform and filled up all the fields required. Confirmed email address during the process, but could not neither log in not recover password (which I didnt set up yet but email already registered and didnt allow to register again) Spent 10-12 minutes waiting for customer service then wrote email. Then they send new bill with price discrepancy which showed up because they dont consider my bonus-malus rating. You know what they suggested: "sell your first car" I said why should I sell my car if I need it? Ok, then I said that want to cancel the contract due to poor customer service, they said I cannot because of the law. So, it means I cannot change service even if I am not satisfied. But guess what CS agent recommended " you can sell your car" Looks like CS service Hungary can create a problem where it does not exist. Read more Read less

    {"display":"Alex S","full_name":"Alex S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Alex S 24th February 2025
  • 1/5

    Worse ever decision to go with this company got char...

    Worse ever decision to go with this company got charged over£190 to be insured for just over a week after buying a yearly policy Completely disgracefully

    {"display":"Florin F","full_name":"Florin F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Florin F 24th January 2025

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