Avoid sheils wheels - had to organise my own repair
1
Having spent over 2 hours on hold i finally made a claim.
They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it?
Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days.
They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up.
This went on for a week before they said i should arrange my own garage!!!
Awful lack of follow up, and stupid waste of time.
Reviewed on: 25th February 2024
Avoid Sheilas Wheels and Esure - On hold over 2 hours
1
The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that they could not take the details of the claim and that they would put me through to someone who can. I was put back on hold again, and then I was cut off a few minutes later. Very frustrating.
So I tried the online chat service. It was 39 minutes before anyone answered and they also said that they couldn’t take the claim and that I needed to ring the number I had already rung!
So i rang the samenumber as before and after a other 35 minutes on hold, finally someone answered who was able to take the claim details.
In total I spent over 2 hours on hold before I could finally make the claim.
Terrible.
Reviewed on: 24th February 2024
