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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.73 (182 reviews)

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2.27

Based on 182 reviews, last reviewed 10th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

I lost my partner of 20 years in January Tried to sp... I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me... Read more Reviewed on: 10th February 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (182)

I lost my partner of 20 years in January Tried to sp...

I lost my partner of 20 years in January Tried to speak to someone 2 Hours later finally got a human in a foreign land broken English first one put me on hold call. Ended for some reason go through all the press 1 for this and 2 for that explained my situation judi's funeral next week Rude un helpful and want give £4 back but charge me £40 cancellation went with tesco spoke to English lad (northerner no one perfect)sorted out straight away Reviewed on: 10th February 2025

Straightforward and easy to deal with.

Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to someone that’s easy to navigate also. A fair price for a good product. Reviewed on: 4th September 2024

Easy straight forward communication

Just easy straight forward communication from start to finish. Good rate and good product. Reviewed on: 23rd August 2024

Car Insurance

Fantastic price for car insurance considering how much I was quoted by other companies. I’ve used Sheila’s Wheels in the past and I’ve always had a great experience when I’ve called to ask questions or needed information. I would definitely recommend them. Reviewed on: 23rd August 2024

A bit expensive compared to other insurance companies.

A bit expensive compared to other insurance companies. Their renewal price was considerably expensive compared to just getting a new insurance which also had better benefits. They charge a lot for admin changes as well. Reviewed on: 21st May 2024

Cancelled without notice

Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Friday they would’ve got the money Reviewed on: 4th May 2024

One star and that’s being generous the service I’ve...

One star and that’s being generous the service I’ve received from them has been terrible I was in a car accident in January and my vehicle was written off I have had to constantly chase them to get things sorted your on hold for over an hour every time you call before you Evan get to speak to any one then when you finally do get through to someone they haven’t got a clue how to sort you query so getting put on hold again for 20/30 minutes at a time. I still haven’t been paid out for my car and every person I’ve spoken to since hasn’t been able to sort it. They’re cheap for a reason the service is shocking. Reviewed on: 3rd April 2024

Wanted to renew a policy and pay

Wanted to renew a policy . They had automatic renewal but card had ended, Called to give new card , also a couple of amendments. Waited 40 mins for customer service operator, could hardly hear her , poor communication skills , tries to charge us extra £32 to make changes then couldn't give us the new premium which should have been lower until we paid the old premium . The operative was next to useless, zero customer service skills. We asked to speak to supervisor , at 1hr 40 mins put the phone down . no call back . in the interim period whilst waiting for the manager went onto Compare the market , found various quotes, booked new car policy with Saga £100plus cheaper for better policy. Avoid Sheilas wheels they used to be very good, easy to call , but now all chat bot. Totally wasted nearly two hours of our lives. Reviewed on: 1st March 2024

Avoid sheils wheels - had to organise my own repair

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

Avoid Sheilas Wheels and Esure - On hold over 2 hours

The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that they could not take the details of the claim and that they would put me through to someone who can. I was put back on hold again, and then I was cut off a few minutes later. Very frustrating. So I tried the online chat service. It was 39 minutes before anyone answered and they also said that they couldn’t take the claim and that I needed to ring the number I had already rung! So i rang the samenumber as before and after a other 35 minutes on hold, finally someone answered who was able to take the claim details. In total I spent over 2 hours on hold before I could finally make the claim. Terrible. Reviewed on: 24th February 2024

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