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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 3.41 (194 reviews)

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3.41

Based on 194 reviews, last reviewed 7th Sep 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

13%

47%

Latest highest rating:

5

Very useful customer service, fast and responsive to... Very useful customer service, fast and responsive to all queries. Everything was easily explained immediately and any thing I was unsure about was qui... Read more Reviewed on: 7th September 2026

Latest lowest rating:

1

Every company is good until you have problem I had an issue so I called for advise helpline. They convince me to make a claim - when I said I do not want to make a claim. But they said don’t worr... Read more Reviewed on: 29th June 2026

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (194)

Do not use

Do not use. Impossible to contact and get compensation claim resolved. Waiting tome to get through via phone is 62min. Eta fir any action taken 4 months and 22 days. Reviewed on: 21st November 2023

Absolute rubbish

Don ‘t answer phone. Phones to them cut off after spending hours trying to go through. Very bad experience trying to report an accident. Their web page is no better. Can’t report the accident on line because can’t log in or register on line. Worst experience, don’t use them at all, total waste of time Reviewed on: 15th November 2023

Shocking in EVERY WAY

Shocking! Never received policy docs. Threatening email when claim made against me despite me trying to notify them by phone (waited every time over an hour at least & had to abandon calls, tried to contact via website chat - went round in circles). Finally, today got through on virtual asst (after 50 mins) and Slungile left the chat midway, as I was typing a question. Personal acct area of website is absolutely useless, can't do anything without going via virtual asst which never answers the query. Have no idea what is going on with a claim against me & cannot get through. Have used them for 4 years but they are not the company they used to be. NO WAY WOULD I RECOMMEND THEM Reviewed on: 14th November 2023

AVOID AVOID AVOID

AVOID. I've never had the misfortune to encounter such a useless service in the entirety if my 46 years on this earth. Reviewed on: 2nd November 2023

Go elsewhere! They will leave you stranded!

Following a no fault accident over 160 miles from home on a weekend Sheilas Wheels left myself and 2 passengers - one of them disabled stranded and said they were unable to recover the car or provide a hire car included in my policy until business hours on Monday or Tuesday! Since then I have tried to call them daily to progress complaint but after nearly 3 hrs on hold each time you get cut off. In an email they informed me I would be contacted within 4 working days by the supervisor, however 5 working days later still no contact. Insurance is not just about the best price - it is about knowing you will be taken care of in the event of an accident. Sheilas Wheels advertise they were set up for women - yet they knowingly left 3 women stranded away from home. Please do not use - put your safety first! Reviewed on: 17th October 2023

TERRIBLE AND AWFUL

Absolute con artist of an insurer. We were hit in the rear at a red light, provided dash cam footage, and Sheila’s Wheels somehow determined we were partially at fault. Subsequently we have lost all our no claims and are now subject to higher premiums despite not actually being at fault. We were never advised of this, and only found out when we were looking to renew the policy. Customer service is an absolute joke - we are currently nearly at THREE HOURS of waiting to get through to someone on the phone. The online service is useless and just tells you to call them instead. Additionally, their policy is to provide you a courtesy car within 2 days, however we had to argue for one to be provided which we only received after 5 days. This meant I could not travel to work and had to take time off. DO NOT USE SHEILA’S WHEELS. Reviewed on: 9th October 2023

They should get 0 stars!!!

What has happened to Sheilas Wheels. Just awful company now days. I have been with Sheilas Wheels on and off for many years. I have been trying to call them since last week and as I write this review I have been put on hold by their claims team for 1 hour and 27 minutes so far. Last week I was put on hold by another advisor for 1 hour and 8 minutes before the call dropped. This is just dreadful and horrible service. Sort your service out Sheilas Wheels! I will never be using you again once my policy ends. Reviewed on: 2nd October 2023

GO ELSEWHERE

Changing cars was rip off! The auto renewal was £300 over price although no changes.think they get you in on the first year at a reasonable rate then jump in up on second year !no loyalty to there customers .how many people get caught out by there alto renewal Reviewed on: 25th September 2023

Don't use this insurer

Don't have a hidden auto renew when taking out this insurance! They took money from my bank a second year, I thought I had cancelled by email, not realising the emails sent to me were a no return adress. By the time I noticed the money had been stolen from my account, the 14 day cooling off period had passed by 1 day, so I was charged a cancellation fee! So not only had they sat on my money and worked it within there company for 2 weeks, they also charged me for the pleasure! I advise anyone not to use this thieving company! Reviewed on: 6th September 2023

Absolute scum bags.

Avoid like the plague. This company are cheats and thieves. Make sure to get everything written down, as they will just deny. My vehicle was stolen 6 months ago. I informed them, I made the claim through them. I was told the policy was cancelled. I went through my accounts, and have seen they have been taking money out for the last 5 months, amounting to over £500, when they were fully aware of the situation. Now they are saying they won't refund the 5-6 months that they have charged me for, when I didn't even have a truck. What sort of service is that? That's just theft plain and simple. Not only has my vehicle been stolen, but Sheilas wheels have stolen a further £500 from me. I am in the process of taking them to court. I am astonished they even think that its acceptable to have over charged me like this and not refund it when they are made aware. Reviewed on: 1st September 2023

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Sheilas Wheels: Car insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Sheilas Wheels: Car insurance now

Sheilas Wheels Car insurance reviews (194)

Do not use

Absolute rubbish

Shocking in EVERY WAY

AVOID AVOID AVOID

Go elsewhere! They will leave you stranded!

TERRIBLE AND AWFUL

They should get 0 stars!!!

GO ELSEWHERE

Don't use this insurer

Absolute scum bags.

Review Sheilas Wheels: Car insurance now

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