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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (181 reviews)

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2.19

Based on 181 reviews, last reviewed 4th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled without notice Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Frid... Read more Reviewed on: 4th May 2024

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

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Sheilas Wheels Car Insurance reviews (181)

Poor service

Three hours waiting on the phone without answering absolutely disgusting service Reviewed on: 3rd March 2023

Please AVOID... good luck in contacting them. They are saying they paid out on repair to my vechicle, but have an email from them to confirm that they DID NOT!!!!

Please save your frustration at not being able to contact them.. They make contact to them impossible UNLESS you use a premium charge phone line... No access possible via email. AVOID Reviewed on: 3rd February 2023

Really easy to deal with

Chose this insurer as it was the cheapest, but they were really easy to work with and almost everything could be done online. Reviewed on: 18th January 2023

Never ever again!

Absolutely terrible company. Hours and hours of waiting on the phone to sort an error made their end!!!! I tried to cancel my policy…. Paid what they said I owed. Now receiving stern letters asking for more money!!! An advisor was “supposed” to call back….. still nothing. So another hour plus waiting on the phone again. Thank goodness I didn’t have an accident because I imagine that to be very frustrating. I will never ever deal with these people again. Reviewed on: 30th December 2022

Don't have any customer support

I've been waiting on the phone for a whole hour like three times now sheilas wheels just feels like a scam would not recommend to anyone Reviewed on: 30th December 2022

Terrible Service should you have an accident

I was hit by a car on the 9/12/22, my car was recovered on the 10/12/22. It is now the 22/12/22 , i have added car hire option to my policy when i took it out. But 12 days later i have no courtesy car, no hire car. No decision if my car will be repaired or written off. The whole point of paying for the additional car hire options is so you will always have transport when the worse happens. I am cancelling my auto renewal on this policy the service is a disgrace. Reviewed on: 22nd December 2022

Don't bother

Never answer phone. Someone still messaging me 6 months later after me telling them it was resolved. Absolutely useless Reviewed on: 16th December 2022

AVOID CAR INSURANCE

I chose to insure myself with Sheilas Wheels because of the reviews I read, however after having to make a claim through them I honestly can’t understand how on earth they have received such good reviews. My claim was made on the 25th of October and my car was sat on the side of the road for another week before I had to call and chase recovery. (I called on the day I claimed to arrange recovery) For 2 months now, I have been chasing for an update weekly and have had the absolute bare minimum contact in return. As a matter of fact, the last four emails I have sent have been ignored. I submitted a formal complaint and it was handed back to the manager of the total loss team, nearly two weeks later- still no contact. I will be staying far far away from insuring my car with Sheilas wheels and I recommend everyone else does too! Reviewed on: 9th December 2022

Terrible customer service and claims handing.

Took 2 months to resolve a claim and over 15 hours on hold in total over 10-15 phone calls. When you do get through the staff are curt and rude at best. Lodged a complaint 11th October, despite numerous phone calls since, have still not heard anything, 6 weeks later. Would rather have paid double the price and saved my self this hassle. Shockingly bad. Reviewed on: 21st November 2022

Awful

Absolutely awful. Just don't bother Reviewed on: 10th November 2022

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