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Sheilas Wheels: Car Insurance reviews

Name: Car Insurance
Rating: 2.74 (181 reviews)

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2.19

Based on 181 reviews, last reviewed 4th Sep 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Straightforward and easy to deal with. Just really straight forward and easy to deal with. The online portal is very easy to navigate but if you ever need to pick up the phone and speak to ... Read more Reviewed on: 4th September 2024

Latest lowest rating:

1

Cancelled without notice Everything went well until the 1st monthly payment, it bounced and the next day they cancelled it. So I lost my 25% deposit. If they waited until Frid... Read more Reviewed on: 4th May 2024

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About this product

Sheilas’ Wheels is part of the Esure brand, founded in 2005 to provide car insurance policies suited to women's needs, although the brand now provides insurance for both men and women. Find out what genuine customers have to say about the company by reading the Sheilas’ Wheels car insurance reviews on Smart Money People.

Alongside the usual benefits you’d expect from a car insurance policy, Sheilas’ Wheels offers handbag cover up to £200 within its comprehensive cover policy. Check out our Sheilas’ Wheels car insurance reviews to see if any existing customers have made a claim on this cover and how satisfied they were with the outcome. Perhaps you need an insurance policy that covers you to drive another vehicle? Or maybe your top priority is legal protection? Whatever your needs, see how genuine customers rate Sheilas’ Wheels.

Have you ever taken out a policy with Sheilas’ Wheels? We want to hear all of the pros and cons you may have experienced throughout your policy. Did you find the sign-up process simple, or perhaps, more complicated than you’d anticipated? Have you had to make a claim, and if so, were you satisfied with how this was handled? Did you make use Sheilas’ Wheels’ counselling service after an accident? Leave an honest Sheilas’ Wheels car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

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Sheilas Wheels Car Insurance reviews (181)

they are to slow

they are not profesional enough cheap rubbish Reviewed on: 22nd June 2023

Good customer service, great deals

Sheilas wheels were one of the cheapest car insurance companies for my SLK. Buying insurance was easy and hassle free and their customer services have always been really helpful and easy to get hold of! Reviewed on: 15th June 2023

Useless

Do not use! They never contact you about anything you have to call them and go through press 1 etc and then lucky if your not cut off. They put my insurance up by £150 for a claim I never had then when I sorted out the claim I never had They would only knock £36 back off. Would never recommend. Reviewed on: 14th June 2023

Horrific Experience!

Stay away from these people! Horrible customer service — all recorded messages delaying contact from around 30 mins then cut you off. Zero customer service and limited english spoken. Worst i have experienced. Reviewed on: 23rd May 2023

Treat customers as idiots

On the 9/5/23 I rang Sheila's wheels to renew my car insurance. I was put through to a call centre in India who was virtually impossible to understand I had to ask so many times to repeat herself. Eventually I thought I had insured my car and that was the end of it for another year. Yesterday I received a letter from them thanking me for the automatic renewal???. I would never had agreed to pay automatic renewal. I am more than capable of deciding whether to accept a quote or not. At the bottom of the thank you note it states that they only do that if I ask for them to do it or I applied for the insurance online. Well I did not do either of those things. Clearly Sheila's wheels are deciding what is best for me nothing to do with the fact they are hoping I will just accept this method of payment. Well I don't have any interest in this automatic renewal also I rang back to speak to the customer service surprise surprise Indian call centre who couldn't understand me and I certainly couldn't understand her I asked her to put me through to someone else that hopefully I could understand. Surprisingly no one is available so I said I want someone to call me ...., STILL WAITING. Be warned you will find that if you have any issues you will get the same treatment. Check out trustpilot they have a lot of unhappy customers so I regret not checking these out this won't happen again Reviewed on: 16th May 2023

Bad service

worse service in the world not recommend Reviewed on: 6th May 2023

KEEP FAR AWAY

KEEP WAY AWAY, any little changes you make you will get charged for, if you add a new car to the policy they will charge you alot more than others but just for convince you stick the new car on you lose a year of no claims bonus, does not say anywhere on the documents when you will start getting charged for any changes ie week month year etc but when you ask them they is there no specifics on time line they have no answer for that, very unclear with the t&cs in my opinion. Stayed with them for years and there is no such thing as loyal customer with them, as long as you do not question them or say anything and keep giving them yiur hard earned money they are happy, Absolutely terrible experience was with them from 2020 taking over 14 no claims discount when finishing the policy in 2023 i only have 16??? The underwriters want details but no one is prepared to tell you why they need sensitive information that they will have access to for over 20day. I told them over and over again I do not have an issue giving them the information but do need to know why they need it, but not a single person was able to tell me, I asked to be put through to them but they cannot put me through to them. They threatened me in the email that if I do not provide them with the said information they will no longer provide insurance. I rather not be with an insurer that cannot be clear why they want your information without being sent from piller to post Reviewed on: 30th April 2023

Great vehicle Insurers

Easy to deal with, especially insuring a new vehicle quickly, and also fast in reimbursing money when insurance reduced. Staff are helpful, professional and friendly. I renew with Sheila's Wheels every year. Reviewed on: 23rd March 2023

Thieves

Absolutely disgusting company. Took money out of my pensioner fathers bank account for my dead mothers policy as apparently it was on auto renew. Been trying for a month to get it back and just keep getting told different things. Was told a week ago the refund was issued and would be with us within 3-5 days but it’s not and today when I have chased it up I have been told they are issuing a cheque which can take 4 weeks. Disgusting company Reviewed on: 13th March 2023

Took money from my account without my knowledge

These onanists took money from my account with any prior correspondence yet I am insured with another Company, how can I be insured twice legally? Charlatans avoid at all costs. Reviewed on: 11th March 2023

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