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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 2.74 (186 reviews)

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2.45

Based on 186 reviews, last reviewed 10th Oct 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

13%

49%

Latest highest rating:

5

Great Insurance Company Shelia's Wheels have been my insurers for many years now. Customer services are always helpful and quick to respond and we always get a good deal. Reviewed on: 5th September 2025

Latest lowest rating:

1

Paid upfront for 12 months car insurance, i phoned t... Paid upfront for 12 months car insurance, i phoned them to cancel the policy after 10 months as I've sold the car, the cheeky gets said it's XOXO amou... Read more Reviewed on: 10th October 2025

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (186)

Absolutely useless

Had a drunk driver hit us and as we didn’t have her number and number they were unable to help. They had our car for over a month and no repairs were carried out. Every time I called to discuss they passed me from team to team providing incorrect information. DO NOT USE! Reviewed on: 9th August 2023

Hugely disappointed

Never got my courtesy car or car delivered after repair Reviewed on: 5th August 2023

worse provaider EVOID

ESURE falsely reported I had 3 claims registered with them. Whereas I had 2 claims and 1 notification. But for them notifications and claims are the same. Is nowane to speak with at the claims team, what they do is to transfer you from one to another and eventually hung up. Unapproachable and unprofessional provider, avoid at all costs. Will be sued soon for the loss of income they caused me as with their error and the subsequent hire and reward refusal of renewal. This provider should have their licence revoked. Reviewed on: 3rd August 2023

Steer clear

Stay well clear. No customer service at all. Anything more then a one star review will be fake. Reviewed on: 24th June 2023

Stay away

Stay away from this company, impossible to talk to someone. Tried for a few days, each time on hold for over 1hr so hung up. Put in a complaint, they did call me but was unable to answer so tried returning it but get cut off after the automated message. Just had an email saying it was great to chat and thanks for confirming that we have resolved your case which will now be closed , a bunch of lies as I haven't even spoken to anyone Reviewed on: 22nd June 2023

they are to slow

they are not profesional enough cheap rubbish Reviewed on: 22nd June 2023

Good customer service, great deals

Sheilas wheels were one of the cheapest car insurance companies for my SLK. Buying insurance was easy and hassle free and their customer services have always been really helpful and easy to get hold of! Reviewed on: 15th June 2023

Useless

Do not use! They never contact you about anything you have to call them and go through press 1 etc and then lucky if your not cut off. They put my insurance up by £150 for a claim I never had then when I sorted out the claim I never had They would only knock £36 back off. Would never recommend. Reviewed on: 14th June 2023

Horrific Experience!

Stay away from these people! Horrible customer service — all recorded messages delaying contact from around 30 mins then cut you off. Zero customer service and limited english spoken. Worst i have experienced. Reviewed on: 23rd May 2023

Treat customers as idiots

On the 9/5/23 I rang Sheila's wheels to renew my car insurance. I was put through to a call centre in India who was virtually impossible to understand I had to ask so many times to repeat herself. Eventually I thought I had insured my car and that was the end of it for another year. Yesterday I received a letter from them thanking me for the automatic renewal???. I would never had agreed to pay automatic renewal. I am more than capable of deciding whether to accept a quote or not. At the bottom of the thank you note it states that they only do that if I ask for them to do it or I applied for the insurance online. Well I did not do either of those things. Clearly Sheila's wheels are deciding what is best for me nothing to do with the fact they are hoping I will just accept this method of payment. Well I don't have any interest in this automatic renewal also I rang back to speak to the customer service surprise surprise Indian call centre who couldn't understand me and I certainly couldn't understand her I asked her to put me through to someone else that hopefully I could understand. Surprisingly no one is available so I said I want someone to call me ...., STILL WAITING. Be warned you will find that if you have any issues you will get the same treatment. Check out trustpilot they have a lot of unhappy customers so I regret not checking these out this won't happen again Reviewed on: 16th May 2023

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