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Sheilas Wheels: Car insurance reviews

Name: Car insurance
Rating: 3.41 (194 reviews)

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3.41

Based on 194 reviews, last reviewed 7th Sep 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

13%

47%

Latest highest rating:

5

Very useful customer service, fast and responsive to... Very useful customer service, fast and responsive to all queries. Everything was easily explained immediately and any thing I was unsure about was qui... Read more Reviewed on: 7th September 2026

Latest lowest rating:

1

Every company is good until you have problem I had an issue so I called for advise helpline. They convince me to make a claim - when I said I do not want to make a claim. But they said don’t worr... Read more Reviewed on: 29th June 2026

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About this product

Sheilas’ Wheels car insurance is award-winning cover for UK customers.

With Sheilas’ Wheels car insurance, you get 24/7 accident helpline, a courtesy car and windscreen cover with the comprehensive cover. There’s also a range of optional extras including legal protection, breakdown cover and key cover.

Sheilas’ Wheels car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sheilas’ Wheels before, you can also leave a review and share your experience.

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Sheilas Wheels Car insurance reviews (194)

Avoid sheils wheels - had to organise my own repair

Having spent over 2 hours on hold i finally made a claim. They emailed me the details of the garage they they had 'arranged'. I rang the garage 2 days later as we hadnt heard from them and they informed me that they were not an approved repairer for the car so couldn’t take the job. The insurance policy clearly states the make of the car, so why would they try and send the car to a garage that cant repair it? Unfortunately this got worse. I immediately rang Sheilas Wheels and the staff member wasn’t even aware that the garage wasn’t going to take the car! What a waste of 2 days. They then said they would ask a different garage. I rang that garage the following day and they informed me that they wouldn’t take a car as far out of their area. This happened for another 2 garages, all with the same issue – they wouldn’t repair a car unless it was in their area. So not only was the mistake made in the first place, but it was repeated 3 times! And each time, I have to ring the garage to find out and then tell sheilas wheels as they clearly have no system for checking or follow up. This went on for a week before they said i should arrange my own garage!!! Awful lack of follow up, and stupid waste of time. Reviewed on: 25th February 2024

Avoid Sheilas Wheels and Esure - On hold over 2 hours

The online claims system was not working, so I rang to make a claim. Was on hold for 53 minutes only to be told that they could not take the details of the claim and that they would put me through to someone who can. I was put back on hold again, and then I was cut off a few minutes later. Very frustrating. So I tried the online chat service. It was 39 minutes before anyone answered and they also said that they couldn’t take the claim and that I needed to ring the number I had already rung! So i rang the samenumber as before and after a other 35 minutes on hold, finally someone answered who was able to take the claim details. In total I spent over 2 hours on hold before I could finally make the claim. Terrible. Reviewed on: 24th February 2024

MOB HANDED FRAUDSTERS

I regret to say that my experience with Sheilas Wheels has been nothing short of disappointing and frustrating. From start to finish, dealing with this company has felt like navigating through a labyrinth of incompetence and indifference. First and foremost, it's evident that Sheilas Wheels operates more like a mafia-run enterprise than a reputable insurance provider. They seem more interested in taking your money than providing genuine assistance when you need it most. My claim experience with them was marred by delays, obfuscation, and a blatant disregard for customer satisfaction. One of the most infuriating aspects of dealing with Sheilas Wheels is their tendency to pass customers from one person to another, none of whom seem capable of providing any meaningful assistance. It's as if they're intentionally designed to frustrate and exhaust anyone seeking help. In my case, I was forced to take matters into my own hands and contact the salvage company directly to chase up payment to Sheilas Wheels. This unnecessary extra step resulted in significant delays in the resolution of my claim, costing me over six weeks of insurance policy payments for a period during which I did not require coverage. To add insult to injury, Sheilas Wheels also managed to overpay the finance company involved, leading to further charges and interest on my end. This level of incompetence is simply unacceptable from a supposedly reputable insurance provider. Moreover, the lack of communication from Sheilas Wheels throughout the entire process was appalling. My claim remained open for just short of five months with minimal correspondence from their end, only prompting any action when I chased them up. Despite assurances that my claim would be closed by a certain date, it was only resolved much later, leaving me feeling frustrated and undervalued as a customer. Overall, my experience with Sheilas Wheels has left me deeply dissatisfied and disillusioned. I would strongly advise anyone considering their services to think twice and explore alternative options. Sheilas Wheels may promise peace of mind, but in reality, they deliver nothing but headaches and disappointment. Reviewed on: 12th February 2024

Sheila, the wheels have come off.

Been trying to add a new driver to a policy for 4 days in a row. I’ve tried using the online method, put all the details in and get a message at the end saying I need to use the chat feature and speak to a “specialist”. I use the chat feature, if you connect to someone, it either disconnects or they just stop replying. I managed to give a “specialist” all the info required for them to say that there is an issue with their system and they can’t add a driver right now, but will send an email when their system is working again and I’ll be able to add the driver, obviously I Never received an email. I’ve now spent my Sunday calling, the first call I waited on hold for 40mins, I connect to an advisor, give them all the info, all they need to do is give me a quote… they hang up whilst waiting for their system to load. I think surely they’ll send me an email with the quote as they have all the info they need from me. Nope, no email received, so I’m now on hold again for over an hour, waiting for someone to answer the phone :) in all… avoid Sheila’s Wheels, and spend a bit more £s on your premium so you don’t have to go through a well spent Sunday listening to hello darkness my old friend whilst on hold (that is genuinely one of the songs on the hold music playlist) resisting the urge to take your toaster in the bath. Reviewed on: 4th February 2024

Auto renewal

f you buy a policy with Sheila’s wheels they will automatically put you on auto renewal. It is almost impossible to cancel this either on line chat or by telephone. No one answering either! My renewal has gone from £750 to £2500 with no claims or convictions this year, obviously I’m not accepting this, but they make it almost impossible to decline! Never again will I insure with these crooks Reviewed on: 18th January 2024

Terrible experience

I had a terrible experience with this insurance company. I had an accident last year, I did the claim the same day to avoid delays. The way Sheila’s Wheels dealt with it was terrible. The webpage didn’t work most of the time, if I called I had to wait for hours to get response. It was very chaotic that basically I had to ring several times to know if I could get a courtesy car or to check for updates on the claim. I sent an email to ask for an update and I received a call weeks later; they said that the case was closed and the person asked me if I was informed about this. It sounded like a joke!! Then they informed me that it wasn’t my fault but in the webpage the status is still blank. ( this claim was done in September last year) Now as I paid £100 excess, they told me that I had to contact directly the insurance company of the other person involved to claim the money back. Apparently for them to do something I needed to pay legal protection. I wouldn’t recommend them to anyone.PLEASE AVOID!!! Reviewed on: 3rd January 2024

When you got claim game begun

Up to 4 hours waiting time for answer Mess in documents between sister company's. Can direct you to wrong one Not helping when needed I need to give ideas what to do , to help myself After 2h waiting time just disconect Misleading with information Reviewed on: 18th December 2023

No response

I've received A document that I can't open I've phoned Sheila wheels On The Phone on and Off For 8 hrs No response from emails either Reviewed on: 4th December 2023

Do not take complaints seriously

Very poor communication in fact no communication except for the complaint acknowledgement email with a 6 weeks target,you are told someone will call you and nobody calls 6 weeks later no contact but receive another email stating for them to investigate further it will be another 8 weeks , they cancel your policy without notice meaning any other insurance you try to get is now doubled. Reviewed on: 24th November 2023

DO NOT USE

I am giving one star as there is not an option for 0 stars. Since being taken over by Esure, this company is impossible to deal with. Diabolical in fact. It took me 3 days to make contact to cancel my car insurance when I sold my car. This meant that the new buyer couldn't drive the car. I couldn't cancel online, was told to call, when I called I was told to go through the Esure chat-bot. The chat-bot said that it wasn't working. I tried to call over 3 days and after numerous times of being on hold and then the phone cutting off at their end after 45 minuted plus, I got through. The member of staff went through the cancelation process with me. I actually sent an email to their customer service and trading standards and I'm not usually one to complain. I received a letter asking to call as they were giving me £50 compensation for my trouble. Great? No. So to get through and action this, I have been through the above process, put through to different department and then the line cuts off. But that is not the worst. When I got though just now, I have found out that my car insurance is still live. Now I want to cry!!!! I have just been on hold while they are supposed to be looking at this, and guess what? After 50 minutes, the line has cut off from their end. This means that I am driving my current car illegally and so is the owner of my last car. Witts end!! Reviewed on: 23rd November 2023

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Sheilas Wheels: Car insurance reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Sheilas Wheels: Car insurance now

Sheilas Wheels Car insurance reviews (194)

Avoid sheils wheels - had to organise my own repair

Avoid Sheilas Wheels and Esure - On hold over 2 hours

MOB HANDED FRAUDSTERS

Sheila, the wheels have come off.

Auto renewal

Terrible experience

When you got claim game begun

No response

Do not take complaints seriously

DO NOT USE

Review Sheilas Wheels: Car insurance now

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