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Leanne Hawkins

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Review of the Sheilas Wheels, Car Insurance:

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DO NOT USE

I am giving one star as there is not an option for 0 stars. Since being taken over by Esure, this company is impossible to deal with. Diabolical in fact. It took me 3 days to make contact to cancel my car insurance when I sold my car. This meant that the new buyer couldn't drive the car. I couldn't cancel online, was told to call, when I called I was told to go through the Esure chat-bot. The chat-bot said that it wasn't working. I tried to call over 3 days and after numerous times of being on hold and then the phone cutting off at their end after 45 minuted plus, I got through. The member of staff went through the cancelation process with me. I actually sent an email to their customer service and trading standards and I'm not usually one to complain. I received a letter asking to call as they were giving me £50 compensation for my trouble. Great? No. So to get through and action this, I have been through the above process, put through to different department and then the line cuts off. But that is not the worst. When I got though just now, I have found out that my car insurance is still live. Now I want to cry!!!! I have just been on hold while they are supposed to be looking at this, and guess what? After 50 minutes, the line has cut off from their end. This means that I am driving my current car illegally and so is the owner of my last car. Witts end!! Reviewed on: 23rd November 2023

Leanne Hawkins

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