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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 3.04 (25 reviews)

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2.81

Based on 25 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

20%

2 star

40%

Latest highest rating:

5

Cheaper than competitors. Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled pol... Read more Reviewed on: 27th February 2025

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (25)

Avoid at all costs.

Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled policy had lead me to owing them £176! Reviewed on: 27th February 2025

Thieves and liars

they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some funds around and was then quoted 3500, and the 750 was a monthly payments I DID NOT agree to go ahead with the change, I cancelled my policy and attempted to get insurance elsewhere, just to find they had taken the funds from my account anyway. At no point had I agreed to go ahead with the payment. Called them up and they claimed there was no payment taken, well my bank statements disagree. Robbing C***S Reviewed on: 26th January 2025

Cheaper than competitors.

Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Dial direct gave me a cheaper quote than any other i...

Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance company, promising excellent value for your cover on your car. There on board home page, gives you all your information in one place, so if an accident occurs you just find it and explain the circumstances. Reviewed on: 4th September 2024

Good cover easy to understand policy good price

Good cover easy to understand policy good price Reviewed on: 25th August 2024

Simple and easy.

Simple and easy. Decent value compared to what's out there. Reviewed on: 23rd August 2024

Never again

Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid Reviewed on: 25th May 2024

I have been with Dial Direct for 3 years.

I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year. Reviewed on: 18th May 2024

AWFUL NEVER AGAIN

Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS Reviewed on: 25th January 2024

Tried to take payment 24 hours before due, then char...

Tried to take payment 24 hours before due, then charge £25 when payment declines. Long wait on phone with rude staff. Reviewed on: 12th January 2024

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