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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 3 (27 reviews)

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2.68

Based on 27 reviews, last reviewed 2nd Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

30%

22%

2 star

41%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid Dial Direct like the plague Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to ... Read more Reviewed on: 2nd February 2026

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (27)

Avoid Dial Direct like the plague

Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN. Reviewed on: 2nd February 2026

Daily direct offered a competitive quote communicati...

Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Avoid at all costs.

Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled policy had lead me to owing them £176! Reviewed on: 27th February 2025

Thieves and liars

they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some funds around and was then quoted 3500, and the 750 was a monthly payments I DID NOT agree to go ahead with the change, I cancelled my policy and attempted to get insurance elsewhere, just to find they had taken the funds from my account anyway. At no point had I agreed to go ahead with the payment. Called them up and they claimed there was no payment taken, well my bank statements disagree. Robbing C***S Reviewed on: 26th January 2025

Cheaper than competitors.

Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Dial direct gave me a cheaper quote than any other i...

Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance company, promising excellent value for your cover on your car. There on board home page, gives you all your information in one place, so if an accident occurs you just find it and explain the circumstances. Reviewed on: 4th September 2024

Good cover easy to understand policy good price

Good cover easy to understand policy good price Reviewed on: 25th August 2024

Simple and easy.

Simple and easy. Decent value compared to what's out there. Reviewed on: 23rd August 2024

Never again

Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid Reviewed on: 25th May 2024

I have been with Dial Direct for 3 years.

I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year. Reviewed on: 18th May 2024

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