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Dial Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.04 (25 reviews)

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2.73

Based on 25 reviews, last reviewed 27th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

32%

20%

2 star

40%

Latest highest rating:

5

Cheaper than competitors. Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled pol... Read more Reviewed on: 27th February 2025

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About this product

Before taking out your next car insurance policy, read customer reviews to be confident you’re making the right choice. The collective wisdom of our Smart Money People community can give you insight into what you can expect from each company. Check out our Dial Direct car insurance reviews to see if it's the best provider for you.

Dial Direct’s comprehensive car insurance policies come with a variety of additional benefits included as standard. Examples include ...

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Dial Direct Car Insurance reviews (25)

Avoid at all costs.

Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled policy had lead me to owing them £176! Reviewed on: 27th February 2025

Thieves and liars

they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some funds around and was then quoted 3500, and the 750 was a monthly payments I DID NOT agree to go ahead with the change, I cancelled my policy and attempted to get insurance elsewhere, just to find they had taken the funds from my account anyway. At no point had I agreed to go ahead with the payment. Called them up and they claimed there ... Reviewed on: 26th January 2025

Cheaper than competitors.

Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Dial direct gave me a cheaper quote than any other i...

Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance company, promising excellent value for your cover on your car. There on board home page, gives you all your information in one place, so if an accident occurs you just find it and explain the circumstances. Reviewed on: 4th September 2024

Good cover easy to understand policy good price

Good cover easy to understand policy good price Reviewed on: 25th August 2024

Simple and easy.

Simple and easy. Decent value compared to what's out there. Reviewed on: 23rd August 2024

Never again

Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid Reviewed on: 25th May 2024

I have been with Dial Direct for 3 years.

I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year. Reviewed on: 18th May 2024

AWFUL NEVER AGAIN

Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS ... Reviewed on: 25th January 2024

Tried to take payment 24 hours before due, then char...

Tried to take payment 24 hours before due, then charge £25 when payment declines. Long wait on phone with rude staff. Reviewed on: 12th January 2024

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