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Dial Direct: Car insurance reviews

View other Dial Direct products
2.72
Based on 30 reviews, last reviewed 18th Jun 2026
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
27%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
3%
See only 1 star reviews
43%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025
Jonathan S's avatar
Jonathan S

Latest lowest rating:

1

Scam Customers with Additional Fees Very disappointing experience. I had been with them for a year and allowed my policy to auto-renew. While the renewal price had increased, it was stil... Read more Reviewed on: 18th June 2026
Darren's avatar
Darren
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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (30)

Brilliant

5
Have been with dial direct few years now had no problem with them quotes been very good. Reviewed on: 23rd March 2023
Geoff Woodcock's avatar
Geoff Woodcock

Rubbish

1
Do not use this car insurer. They use several other companies to deal with their claims. I had an accident and needed repairs to the rear of my vehicle. This happened in October 22, it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless and organising a repair company- total shambles. All companies are impossible to talk to and have 45 minute waiting times. Reviewed on: 3rd January 2023
andrew butcher's avatar
andrew butcher

Very easy to deal with, very efficient .

4
I found them very easy to deal with, all online and so not relying on the Post Office! Reviewed on: 25th December 2022
GiB.'s avatar
GiB.

Rip off

1
Worst company iv delt with in 30 years . Over charged . Don't answer calls . Not interested. Seems like they've got a good system off getting your money 1st then talk later !! Reviewed on: 29th August 2022
gen esis's avatar
gen esis

RIP OFF

1
This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up Reviewed on: 14th July 2021
Stuart Rennie's avatar
Stuart Rennie

Total headache of an Insurance Company

1
I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future. Reviewed on: 11th May 2021
SalBee's avatar
SalBee

Pet Insurance Reviewer

5
usually cheaper than other companies Reviewed on: 17th December 2016
Natalie A White's avatar
Natalie A White

Brilliant Customer Service

5
DD put up our Insurance on 2 cars this year but after giving them a quick buzz we ended up with all bells and whistles on both cars for less than £350 this year. The rep was amazing in how she managed to get our prices down and touch wood we have had no problems for the second year running Reviewed on: 30th October 2016
Kristy Leanne Brown's avatar
Kristy Leanne Brown

lesser known but good company

4
Have provided the lowest price for fully comp car insurance for the last two years for me even as a newly passed driver, also throw in additional perks such as free breakdown cover and can always get through to them relatively quickly on the phone. Reviewed on: 5th August 2016
louise allchorn's avatar
louise allchorn

CheekyCharges

3
knew the arms were moving us 30 days after renewal - charged me £35 to change addy Reviewed on: 4th March 2016
Kirsty Brown's avatar
Kirsty Brown

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