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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 3.08 (26 reviews)

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2.81

Based on 26 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

23%

2 star

38%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled pol... Read more Reviewed on: 27th February 2025

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (26)

RIP OFF

This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up Reviewed on: 14th July 2021

Total headache of an Insurance Company

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future. Reviewed on: 11th May 2021

Pet Insurance Reviewer

usually cheaper than other companies Reviewed on: 17th December 2016

Brilliant Customer Service

DD put up our Insurance on 2 cars this year but after giving them a quick buzz we ended up with all bells and whistles on both cars for less than £350 this year. The rep was amazing in how she managed to get our prices down and touch wood we have had no problems for the second year running Reviewed on: 30th October 2016

lesser known but good company

Have provided the lowest price for fully comp car insurance for the last two years for me even as a newly passed driver, also throw in additional perks such as free breakdown cover and can always get through to them relatively quickly on the phone. Reviewed on: 5th August 2016

CheekyCharges

knew the arms were moving us 30 days after renewal - charged me £35 to change addy Reviewed on: 4th March 2016

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