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Review of the Dial Direct, Car insurance:

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Total headache of an Insurance Company

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future. Reviewed on: 11th May 2021

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