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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 2.73 (30 reviews)

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2.73

Based on 30 reviews, last reviewed 18th Jun 2026

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

27%

20%

43%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Latest lowest rating:

1

Scam Customers with Additional Fees Very disappointing experience. I had been with them for a year and allowed my policy to auto-renew. While the renewal price had increased, it was stil... Read more Reviewed on: 18th June 2026

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (30)

Simple and easy.

Simple and easy. Decent value compared to what's out there. Reviewed on: 23rd August 2024

Never again

Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid Reviewed on: 25th May 2024

I have been with Dial Direct for 3 years.

I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year. Reviewed on: 18th May 2024

AWFUL NEVER AGAIN

Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS Reviewed on: 25th January 2024

Tried to take payment 24 hours before due, then char...

Tried to take payment 24 hours before due, then charge £25 when payment declines. Long wait on phone with rude staff. Reviewed on: 12th January 2024

Great choice

Fantastic prices, good communication Reviewed on: 30th August 2023

Only for customers who make a claim

Only customers who make a claim should be allowed to review insurance companies The rest of us can only comment on how good they are at collecting premiums. Reviewed on: 22nd August 2023

Directly Competitive

I have been with this insurer for 2 years now and also switched my husbands insurance to them. Their renewal quotes are fair, they do not push your costs up astronomically, I shop around just to check but their prices have not been beaten so far. I have never claimed so cannot offer an opinion there but am happily to recommend them for being reasonable at renewals. Reviewed on: 31st July 2023

Fair Insurance

I have been a customer for over 2 years with this company, both our cars are insured with them now. Every year I do a price comparison just to check, but this insurers renewal prices are always fair and I have not found cheaper cover for what I have with them. I have never claimed so can’t comment on that process. I am happy to give them a good review, as they have always been fair with their prices. Reviewed on: 27th July 2023

Duplicated car insurance then charged £25 for the pleasure

On buying a newer car upgraded existing cover. Dial direct duplicated charge to credit card which took 3 phone calls to get sorted, then charged £25 'Admin Fee' refused to remove. Do not touch this company. Reviewed on: 25th July 2023

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