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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 2.89 (32 reviews)

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2.89

Based on 32 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

19%

44%

Latest highest rating:

5

Good communication, great price and doesn't double o... Good communication, great price and doesn't double on renewal makes a refreshing change!, easy renewal process and keen pricing ! Reviewed on: 20th August 2026

Latest lowest rating:

1

Fraudulent Insurance company Appalling customer service, paid for my insurance won’t cover me for an accident won’t cover the damage to the other cars won’t let me cancel my direc... Read more Reviewed on: 5th August 2026

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About this product

Dial Direct car insurance has a standard level of cover or choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. Tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (32)

Dial direct gave me a cheaper quote than any other i...

Dial direct gave me a cheaper quote than any other insurance. They are willing to go the extra mile by undercutting any other car insurance company, promising excellent value for your cover on your car. There on board home page, gives you all your information in one place, so if an accident occurs you just find it and explain the circumstances. Reviewed on: 4th September 2024

Good cover easy to understand policy good price

Good cover easy to understand policy good price Reviewed on: 25th August 2024

Simple and easy.

Simple and easy. Decent value compared to what's out there. Reviewed on: 23rd August 2024

Never again

Never again they double my insurance Very poor customer service. They disconnected the call several times. After few calls and emails nothing sorted out . Avoid Reviewed on: 25th May 2024

I have been with Dial Direct for 3 years.

I have been with Dial Direct for 3 years. I have found them to be fair on the whole and will use them again next year. Reviewed on: 18th May 2024

AWFUL NEVER AGAIN

Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS Reviewed on: 25th January 2024

Tried to take payment 24 hours before due, then char...

Tried to take payment 24 hours before due, then charge £25 when payment declines. Long wait on phone with rude staff. Reviewed on: 12th January 2024

Great choice

Fantastic prices, good communication Reviewed on: 30th August 2023

Only for customers who make a claim

Only customers who make a claim should be allowed to review insurance companies The rest of us can only comment on how good they are at collecting premiums. Reviewed on: 22nd August 2023

Directly Competitive

I have been with this insurer for 2 years now and also switched my husbands insurance to them. Their renewal quotes are fair, they do not push your costs up astronomically, I shop around just to check but their prices have not been beaten so far. I have never claimed so cannot offer an opinion there but am happily to recommend them for being reasonable at renewals. Reviewed on: 31st July 2023

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