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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 3 (27 reviews)

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2.74

Based on 27 reviews, last reviewed 2nd Feb 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

30%

22%

2 star

41%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid Dial Direct like the plague Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to ... Read more Reviewed on: 2nd February 2026

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

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Dial Direct Car insurance reviews (27)

AWFUL NEVER AGAIN

Just cancelled my insurance Just cancelled my insurance, asked for my no claims information, there is an accident that I have not/never been involved in; I made them aware in December and still nothing has been done, my new insurance is due to be cancelled as they will not remove. Avoid at all costs - 8 phone calls later; 3 hang-ups, 1 complaint - and that's just today and I am nowhere closer to any solution. No-one seems to know anything at all there - AVOID AT ALL COSTS Reviewed on: 25th January 2024

Tried to take payment 24 hours before due, then char...

Tried to take payment 24 hours before due, then charge £25 when payment declines. Long wait on phone with rude staff. Reviewed on: 12th January 2024

Great choice

Fantastic prices, good communication Reviewed on: 30th August 2023

Only for customers who make a claim

Only customers who make a claim should be allowed to review insurance companies The rest of us can only comment on how good they are at collecting premiums. Reviewed on: 22nd August 2023

Directly Competitive

I have been with this insurer for 2 years now and also switched my husbands insurance to them. Their renewal quotes are fair, they do not push your costs up astronomically, I shop around just to check but their prices have not been beaten so far. I have never claimed so cannot offer an opinion there but am happily to recommend them for being reasonable at renewals. Reviewed on: 31st July 2023

Fair Insurance

I have been a customer for over 2 years with this company, both our cars are insured with them now. Every year I do a price comparison just to check, but this insurers renewal prices are always fair and I have not found cheaper cover for what I have with them. I have never claimed so can’t comment on that process. I am happy to give them a good review, as they have always been fair with their prices. Reviewed on: 27th July 2023

Duplicated car insurance then charged £25 for the pleasure

On buying a newer car upgraded existing cover. Dial direct duplicated charge to credit card which took 3 phone calls to get sorted, then charged £25 'Admin Fee' refused to remove. Do not touch this company. Reviewed on: 25th July 2023

Brilliant

Have been with dial direct few years now had no problem with them quotes been very good. Reviewed on: 23rd March 2023

Rubbish

Do not use this car insurer. They use several other companies to deal with their claims. I had an accident and needed repairs to the rear of my vehicle. This happened in October 22, it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless and organising a repair company- total shambles. All companies are impossible to talk to and have 45 minute waiting times. Reviewed on: 3rd January 2023

Very easy to deal with, very efficient .

I found them very easy to deal with, all online and so not relying on the Post Office! Reviewed on: 25th December 2022

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