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Review of the Dial Direct, Car insurance:

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Avoid Dial Direct like the plague

Avoid like the plague - the worst insurance company I have ever used. I was already insured with Dial Direct and as I was buying a new car I need to change the policy details. The new car is a common make and model - a Mercedes GLA 200d. Nomvuyo Hlabangane on the Chat line told me - "We have a C200, we do not have C200d. We as Dial Direct do not have it on file. You will have to shop around for insurance". So I phoned up to speak to someone (from outside UK). After waiting a long time to speak to someone, he eventually told me he had a technical error and would ring me back. After waiting for ages he never rang me back. So I tried again to speak to someone and waited ages. Eventually, once again someone from a non-UK call centre answered only to be told same as the Chat line thatthey had no insurance for my make and model. Moneysupermarket for one example offer many choices from different insurance companies that I could use. Now I have had to cancel my Dial Direct insurance policy and take out another, actually with Hastings, who where quick to respond and most helpful. This has cost me a £60 cancellation fee all because Dial Direct are not able to offer insurance on a common make and model of car - NEVER AGAIN. Reviewed on: 2nd February 2026

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