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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.38 (111 reviews)

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2.28

Based on 111 reviews, last reviewed 8th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

12%

60%

Latest highest rating:

5

Do insurers take old customers for granted? Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Poor customer service, avoid Lloyds Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some ... Read more Reviewed on: 8th November 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

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Lloyds Bank Home Insurance reviews (111)

Poor customer service, avoid Lloyds

Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some time I finally got through to an adviser. I confirmed I had wifi when queried. The adviser then stated that he couldn't speak to me since extreme weather conditions meant that they can only speak to the most vulnerable. I asked what extreme weather in the UK? Who is defined as 'vulnerable'. This was a call centre for insurance not A&E or the medical services and when I told him that as far as I am aware there is no law excluding him from speaking to me just because I had wifi especially when their own advised me to call. He finally conceded he could speak to me when I asked to raise a complaint. He was then rude to me so I raised his attitude. I asked that a complaint was lodged and requested for a complaints number. He stated that he has raised a complain but refused to give me a complaints num. I don't believe a complaint has been made on my behalf. Reviewed on: 8th November 2024

Do insurers take old customers for granted?

Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) Their quote was almost half that of my old insurer (Aviva). Perhaps if you stay with the same insurers instead of shopping around, they begin to take you for granted and up the premiums in the hope you won't bother to move? In fact this happened with Lloyds, who recently increased my car insurance, obliging me to switch to Admiral. Reviewed on: 5th September 2024

Home insurance

Got insurance a few years ago. Went in to Lloyds and the guy was clear with everything and made sure everything was covered. Since then we've had lots of communication via letters to show us what our cost is and where it will go to. Reviewed on: 24th August 2024

Quick and easy

Quick and easy insurance, that keeps me covered Reviewed on: 24th August 2024

after a break they paid out for new windows

after a break they paid out for new windows Reviewed on: 23rd August 2024

Best price never offered until you phone

As with most insurance, I find it frustrating that their best price for insurance isn't offered at time of renewal rather than always being able to reduce it if you phone to cancel. Reviewed on: 23rd August 2024

My cliam has been open for over a year and a half an...

My cliam has been open for over a year and a half and no one can ever be bothered to call me and give me updates. I have to wait 40 mins to get through each time only to be told its with the adjusters. its been months since they visited of which on the day they informed us that there was no reason why this cliam shouldnt get processed Reviewed on: 6th July 2024

Absolutely disgusting service.

Absolutely disgusting service. I pay £25 a month to have this as one of my Premier account benefits.Registered a claim for a broken boiler on Thursday, now Monday and no further contract.I was asked if I was vulnerable when I made the claim and I explained that I have Rheumatoid Arthritis. I have been in agony all weekend with no heating or hot water. Awful customer service. Reviewed on: 22nd January 2024

Are you a circus performer

If you’re a circus performer you may find them useful but sadly I’m not used to jumping through hoops for something I’ve paid for for over 10 years. no heating and water, engineer came out after 1 day ( remember it’s emergency cover I have) took some pics, sent to his company would then sent it to insurer who then have to get quote, once it been “worked”. ( no idea what that mean) but someone then approved it, but not straight away but ANOTHER 24 hours, then they ask for evidence. By now I’m cold (it’s early January) and I have more water coining from my eyes that my taps. Absolutely shocking on every level from start to…..well cannot say finish as still not finished. Tried to ask plumber that took the pics, I will pay private to get it fixed but then told until insurer agrees, he cannot touch the boiler. Reviewed on: 6th January 2024

CORRUPT COMPANY - AVOID!!!

Disgusting company! 90% of reviews are ONE STAR which speaks volumes!! We made a formal complaint on Monday 4th December and they were supposed to acknowledge this (according to the ombudsman) within 7 days. No communication from them whatsoever and they continue to try and wriggle out of a genuine escape of water claim, blaming non existent "seals" around a bath! Wish we'd thought to check Trust Pilot before insuring with them. I see through experience how they justify their ONE star, and believe me, if I could have given 0, I would have! Ms Justine Marshall ("seamless service" department - should be “shameless service”) refuses to listen to any evidence we have provided, but instead keeps relying on a video from their trace and access company which doesn't even show the source of water - for all we know they were pouring water from a jug!! We will be pursuing this through the ombudsman / solicitors. LLOYDS BANK INSURANCE ARE A VERY DISHONEST, UNSCRUPULOUS COMPANY. Potential customers, you have been warned!!! Reviewed on: 13th December 2023

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