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Lloyds Bank Home Insurance Reviews

Ratings based on 45 reviews Last review 1 month ago

Lloyds Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Lloyds Bank handle your home insurance claim? Our Lloyds Bank home insurance reviews can help you to find out...

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Lloyds Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Lloyds Bank handle your home insurance claim? Our Lloyds Bank home insurance reviews can help you to find out this and much more. Have you ever had a policy with Lloyds Bank? You can tell us about it by writing your own review below.

5 16
4 8
3 1
2 1
1 17

Your Home Insurance Reviews (45)

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22nd September 2018

RUBBISH

Had water coming through my roof. They sent a surveyor out who completely misdiagnosed the problem. Water continued to leak , they then stated that they couldn't do anything because there wasn't storm...

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Had water coming through my roof. They sent a surveyor out who completely misdiagnosed the problem. Water continued to leak , they then stated that they couldn't do anything because there wasn't storm damage.
The roof was damaged by my neighbours and I'm still waiting over four months for a legal claim to go through on the legal side of the insurance.
AVOID LLOYDS INSURANCE. MORE HEADACHE THAN THEY ARE
WORTH

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3rd April 2018

water damage claim

Terrible service...trying to wriggle out of a claim.  Want to use their own contractors but they  have not visited and seen the damage...only the assessor who is not qualified and also very keen to not answer emails.  Basically go elsewhere...do not us...

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Terrible service...trying to wriggle out of a claim.  Want to use their own contractors but they  have not visited and seen the damage...only the assessor who is not qualified and also very keen to not answer emails.  Basically go elsewhere...do not use them.  Still no repairs to the damage after nearly 5 weeks. Unacceptable. I would rather give a 0 rating...poor everything...

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16th March 2018

Freezer Claim

Appalling Customer Claim Service! Tried to claim for my freezer & Contents after I’d lost everything, never made a claim before & was Shocked at Lloyds Agent when I tried to claim... Got told to pull the food out of wheelie Bin & photograph it! Then s...

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Appalling Customer Claim Service! Tried to claim for my freezer & Contents after I’d lost everything, never made a claim before & was Shocked at Lloyds Agent when I tried to claim... Got told to pull the food out of wheelie Bin & photograph it! Then said I’d need to contact Sainsbury’s etc to get copies of my food shopping receipts to prove purchases, Lloyds Agents whole manner in speaking to me was as if I was lying & trying to rob them!! When I asked if my claim would effect my policy as I thought I was protected, I was given a load of waffle about not having the policy for 6yrs + so my claims bonus wasn’t protected, Basically Told if I Claim they’ll just raise my monthly policy costs to get it all back! Left with Nothing & Feeling it was pointless paying for this Contents Ins with Lloyds every month if it’s not going to Help when you need it? Personally Don’t Waste Your Money. I’m Now Looking Elsewhere for a Trustworthy Company

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5th March 2018

Paid for insurance not fit for purpose

Tried to cancel home insurance and home emergency cover with no cancellation charges so I could go elsewhere Not possible...

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Tried to cancel home insurance and home emergency cover with no cancellation charges so I could go elsewhere Not possible ???
Engineer did not turn up when my heating packed up no phone call no contact at all still not sorted a week later unable to get in touch with service provider
Loss confidence so wanted to cancell both policies sold by Lloyds

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25th January 2018

Abysmal, No idea what they are doing.

Trying to deal with Lloyds, and they are abysmal. They told me I should have read my policy prior to making my claim, they clearly did not check my notes the day before when I called them to query why I still had not had a copy of my policy. They very...

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Trying to deal with Lloyds, and they are abysmal. They told me I should have read my policy prior to making my claim, they clearly did not check my notes the day before when I called them to query why I still had not had a copy of my policy. They very much treat you like a criminal, virtually suggesting that are trying to defraud them. The irony is, in 15 years of having car insurance and home insurance, I've never ever claimed off any insurance policy. I took photos to show them, and called them immediately to report the incident. If they looked at their own records they would see I was insured with them the prior year and never claimed either. They told me I want to claim for too many damaged items, but they haven't even got the claim list - as I told them I would have to ring them with it.

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2nd November 2017

So much for loyalty, renewal is 4 times higher then new quote from them!!!!

My wife has been renewing the home insurance with Lloyds but now I'm retired I checked their renewal quote and found it is 4 times more expensive then a new quote from them, and that was twice as expensive as competitors. Really feel abused !!!!

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3rd September 2017

Horrendous Service (Home Insurance)

Having been with lloyds for 21 years for home insurance and paying £85 per month I was horrified to be told that I'd need to pay £1000 excess for cracked internal wall. ...

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Having been with lloyds for 21 years for home insurance and paying £85 per month I was horrified to be told that I'd need to pay £1000 excess for cracked internal wall.

Let me tell you this was advised by advisor on the phone and he asked did I know how and when the crack appeared, did I know a structural engineer! Seriously! He told me to contact a builder get a quote then they'd decide if I would be covered. Did as they requested only to be told the crack in my wall did not cover me,with no good reason given to why I was not covered. Frustrated by the situation I contacted there complaints team and I'm still not really any further forward, I've now contacted the financial ombudsman and will await there outcome.

AVOID THIS COMPANY!

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24th July 2017

Cheap cover, but lousy big claim response

My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the...

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My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again.

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15th July 2017

Great service!!

Our boiler actually broke yesterday and was amazed when we called up Lloyds, they got someone out the same day to fix it. Called back when they said they would, perfect service!! We have two young children so really pleased our hot water was back...

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Our boiler actually broke yesterday and was amazed when we called up Lloyds, they got someone out the same day to fix it. Called back when they said they would, perfect service!! We have two young children so really pleased our hot water was back within a day!

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9th July 2017

Insures I Pay Less

In conjunction with my mortgage review I obtained a new home and contents policy with Lloyds about 2 years ago and make an annual saving of around £900 per year, as I was previously locked into very high rates with my previous provider. I'm sticking ...

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In conjunction with my mortgage review I obtained a new home and contents policy with Lloyds about 2 years ago and make an annual saving of around £900 per year, as I was previously locked into very high rates with my previous provider. I'm sticking with Lloyds for now, but my next review is imminent, so may look around to see other offers, but at the same time I'm confident from my experiences so far with Lloyds, that they will be in the market to negotiate.

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13th June 2017

Totally disgusted total avoid them poor customer service

Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS...

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Had a ridge tile from the main roof blown off by the wind damaging the garage roof on the process. Called lloyds for help this is there BS reply.
1. Can't fix/ replace tile because the wind force responsible for the damage doesn't qaulify with Thier criteria it has to be 55 mph. Wind apparently at that time was 40 mph. Who are they kidding? Have they been out measuring the exact wind strenght that day? What about wind gust? They blow more that prevailing winds isn't not? A single tile couldn't be blown off by 40 mph wind? Maybe the entire roof would be affected but one tile? Surely it doesn't weight a ton?
2. Secondly, They asked me what f I had maintenance done to the roof? It's a 14 yr old roof looks like new I said Why fix when there's nothing wrong with it. They said they can't fix my wind blown tile because I haven't cleaned my gutters and and maintained my roof. Total BS! Again ( I would surmise if I did say yes I had t cleaned then they would probably come up with an excuse saying it was weakened by people climbing on the roof hence the damage) they're just looking for reason not to pay the repair bill.
3. Thirdly, they Won't cover water damage due to hole in garage roof? Reason , Not part of accident damage? Surely that's sound like accident to me it was not done intentionally. This guys are crooks beware. They should stick to banking as surely they are incompetent in insurance.

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