Lloyds Bank Home Insurance Reviews

Ratings based on 64 reviews Last review 1 month ago

Lloyds Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Lloyds Bank handle your home insurance claim? Our Lloyds Bank home insurance reviews can help you to find out...

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Lloyds Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Lloyds Bank handle your home insurance claim? Our Lloyds Bank home insurance reviews can help you to find out this and much more. Have you ever had a policy with Lloyds Bank? You can tell us about it by writing your own review below.

5 20
4 9
3 1
2 1
1 33

Your Home Insurance Reviews (64)

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26th August 2020

Rip Off Thieves

I Would Recommend No Buddie Buys Insurance From Lloyds. They Take Your Money Up Front And After You Sign The Policy They Will Stat Sending You Amendments To The Policy. Then When You Have A Claim The Don't Pay The Claim. American Citizens Need To Wake...

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I Would Recommend No Buddie Buys Insurance From Lloyds. They Take Your Money Up Front And After You Sign The Policy They Will Stat Sending You Amendments To The Policy. Then When You Have A Claim The Don't Pay The Claim. American Citizens Need To Wake Up. Stop Buying Insurance These Companies Are All Rip Offs. Legalized Theft

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24th August 2020

Poor Buildings insurance cover

Have been paying them for about 9 years for buildings insurance. Never made a claim and paid about £700 per ...

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Have been paying them for about 9 years for buildings insurance. Never made a claim and paid about £700 per year.
We have a recent water ingress coming in on the side wall bubbling up the paint and plaster and also entering the downstairs cloakroom.

They tell us it cannot be claimed unless wind was above 50mph. How would I know that? How would they know that?

This is exactly what you need buildings insurance for I said and after a lot of discussion they said they would send a surveyor BUT they are unlikely to say that it is a valid claim and I would have my record marked as having made a claim, even if I do not and cannot claim!

What a joke! I could not believe it. The only time I try to make a claim I cannot and I will be marked that I have regardless.

Needless to say I will not be renewing and I urge you to be careful when considering what I thought was a reputable company.

Terrible company.

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30th June 2020

Avoid Lloyds at all costs!

Had to chase and chase for a response. Customer service appalling. My laptop was completely broken after a coffee spillage and they asked me to send them the laptop plus passwords!!!!! As I was unwilling to compromise all my personal data, I could...

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Had to chase and chase for a response. Customer service appalling. My laptop was completely broken after a coffee spillage and they asked me to send them the laptop plus passwords!!!!! As I was unwilling to compromise all my personal data, I could not proceed with the claim!! As loyal customer for many years and zero claims.... I will never use again

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23rd May 2020

Lloyds Home Insurance

Beware the data portals they use for' like for like 'comparison on replacing damaged household electrical items are often one already old and delted items or they use poor quality branded products that do not sell in high streets only from cheap...

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Beware the data portals they use for' like for like 'comparison on replacing damaged household electrical items are often one already old and delted items or they use poor quality branded products that do not sell in high streets only from cheap warehouses. In this way the can say they found an item with the same spec but it is always the lowest quality and not a brand you ever heard of. It is a practice that you would expect from a Del Boy -not a major bank

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14th April 2020

Would give Lloyds Bank Insurance O/5 if I could

Worst experience ever had in my life when using a named...

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Worst experience ever had in my life when using a named brand.
They were not the cheapest but I was sold on the branded name. I had to make a legitimate claim and they did their absolute best not to pay even though we were covered in our policy. They refused to pay and we had to take it to the Ombudsman who agreed with us and even then Lloyds still refsued to pay. We had to take LLoyds to a small claims court and they settled at the very last minute. The whole process took 1 year to resolve. Having never made a claim in 12 years of having house insurance, we were staggered with how we were treated. It gave us so much stress and anxiety but having spoken to others, this is not how a typical insurance company treats their customers. It's just Lloyds Bank!!! NEVER EVER use them. They cannot be relied upon if and when you need them.

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11th April 2020

Homeowners Insurance NIGHTMARE!!! I wouldn't even recommand for the family of cockroaches that live in the walls

I had EXTREMELY slow response and still waiting for a response. I know someone who had a house fire 33 days ago and living in New York while this Corona virus is going on, she had to wait 4 days for a call back to be given her claim number while she...

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I had EXTREMELY slow response and still waiting for a response. I know someone who had a house fire 33 days ago and living in New York while this Corona virus is going on, she had to wait 4 days for a call back to be given her claim number while she had herself, 4 kids, her elderly mother, handicapped uncle and two pets were forced to find a hotel so they wouldn't live on the streets or in her vehicle. She had to pay (still is) for the hotel the first for everyone to be in the same room for now 32 days. She didnt receive her 1st 2 checks for an advance and contents until 20 days later each of those two checks being $5K each. How is anyone a family of 7 supposed to have a roof over their head (in 1 hotel room), food, clothing, bare necessities, gas for the vehicle, credit card bill that she was being charged for the hotel, pay for medications and that $10k is supposed to help. Those first 30 days at the hotel came to a total of $7500, paid her credit card bill down so it wouldnt be maxed out and the next week of living could be charged to her CC. The remaining payout on her policy so her contractors would start the work has been in their underwriting department for over two weeks. And the agent when she called my friend with the "good news" that those two checks were supposedly going to be overnighted my friend asked her when the checks would be here stated : " I don't know, I don't work for Fed-Ex. Real nice compassion by this disgusting company.

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2nd March 2020

Con artists

Never trust this brand....

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Never trust this brand.
Home insurance claim has been going on for 18 months and counting and they just don't care. Handed me to a loss adjusters who do not even call me back.
My local builder and neighbours are helping me out as my home is no uninhabitable and they just do not seem interested.
I have gone to the ombudsman who have said i am entitle to have my home back to pre-loss condition. Still not interested and there is only so much the ombudsman can do apparently!

Do not touch this company!

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29th November 2019

Absolute shambles

I have had no heating or hot water for 9nights now, thanks to blunders by Lloyds staff. Wrong parts for boiler ordered, waiting for authorization, etc , now into 9th night without heating. I am 68yrsold, and on medication , this is not being easy for...

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I have had no heating or hot water for 9nights now, thanks to blunders by Lloyds staff. Wrong parts for boiler ordered, waiting for authorization, etc , now into 9th night without heating. I am 68yrsold, and on medication , this is not being easy for me. Situation is ongoing.

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27th September 2019

Never Again will I trust this brand!

Property was storm damaged during a storm, Met office had placed area of property on amber alert, storm rain overwhelmed property and was damaged ,Local papers and news all reported on the storm, When I called Lloyds with a valid claim knowing that I...

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Property was storm damaged during a storm, Met office had placed area of property on amber alert, storm rain overwhelmed property and was damaged ,Local papers and news all reported on the storm, When I called Lloyds with a valid claim knowing that I was covered for storm damage guess what their very smarmy staff had to say “We have no records of a storm did you measure the wind speed? was it over 50 mph?” WTF!!! , I replied “NO I did not go on my roof during a storm to measure the wind speed!!!!” Lloyds replied “Sorry you are not covered” Lloyds is clearly turned into an unfit company full of sneaky little ways to not pay out, I will never recommend this brand again or purchase a product with anything to do with them again. Cancelled insurance.

Insurance document not worth the paper it is written on

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6th August 2019

Horrible experience for the elderly

Horrible experience with Customer Services trying to help my elderly Father cancel his home insurance. I was sitting with my Dad helping him understand the questions he was asked - he is 81 has just come out of hospital and is hard of hearing. It's...

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Horrible experience with Customer Services trying to help my elderly Father cancel his home insurance. I was sitting with my Dad helping him understand the questions he was asked - he is 81 has just come out of hospital and is hard of hearing. It's fair to say that finances aren't his strong point! He went on the phone and managed to answer security questions Policy Number, DOB, Postcode, Full name and who else was named on the policy but didn't know when the expiry date was. I pointed it out on the form and told him and Melisha said she could no longer help him as I had 'given him the answers'. This had nothing to do with security and everything to do with stopping my Dad cancel a policy that was costing 3 times the usual cost of insurance. It should be easy to cancel a policy. There is clearly no possible financial gain for me in helping him, I'm not transferring millions from a bank account. Steer clear of them and make sure your elderly relatives aren't paying through the nose.

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24th April 2019

The Worst Experience I Have Ever Had

The worst experience I have ever...

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The worst experience I have ever had.
Phoned to cancel policy renewal, and subjected to repeated hard-sell despite repeatedly saying I'm not interest.
Operator refused to cancel my policy renewal unless I paid a cancellation fee, despite cancelling within allowed period.
Put me to two extremely rude managers who threatened to report me for being insured elsewhere and insisted I had to renew or pay a fine. Eventually resolved after an hour of extreme stress.

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15th March 2019

We have been wasting our money for years!!!

just had our second claim rejected by LLoyds...

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just had our second claim rejected by LLoyds
1) garage roof was corrugated asbestos with one panel of clear polycarbonate to let light in. had very heavy snow which froze and caused a leak in the polycarbonate part of the roof.
Not insured apparently...as the roof was not adequately maintained despite us having a mortgage survey on the whole property less than a year ago! signs of damp apparently are that the wood has gone darker in colour???

2)Two bikes stolen from outside back of garage while roof is repaired (not in view of streets) bikes were chained to lifting handle on 1000 litre hot tub which weighs 1.5 tons...apparently this does not constitute a permanent structure.
was told we should have had a bike rack in our back garden.
My partner was sold the policy that cycles were covered as long as they were in the confines of the property...no mention of small print or having bike racks installed to meet policy requirements.

feel like anything we would claim for would be rejected...

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21st January 2019

Outstanding

I have been lucky enough to have Lloyds Building and Contents insurance when I was unlucky enough to have a major leak in my house. 1000lts of water leaked into the concrete floor of my kitchen and ruined the kitchen cabinets and the plaster. Lloyds...

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I have been lucky enough to have Lloyds Building and Contents insurance when I was unlucky enough to have a major leak in my house. 1000lts of water leaked into the concrete floor of my kitchen and ruined the kitchen cabinets and the plaster. Lloyds assigned an assessor and he helped us all the way through our nightmare as the kitchen was dug up and was out of use for months. They didn’t quibble over anything and every time I had a question or a problem cropped up with the contractor the assessor was there to sort things out, smooth things over and help. I genuinely couldn’t recommend Lloyds highly enough they have been outstanding.

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26th November 2018

Disappointing

After be a customer of Lloyd’s home insurance for years and never having claimed was told the leak in my roof was not storm damage? As he had looked up the weather and there had been no storms in the las 3 months ...

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After be a customer of Lloyd’s home insurance for years and never having claimed was told the leak in my roof was not storm damage? As he had looked up the weather and there had been no storms in the las 3 months
Abdul seemed quite excited to tell me I wasent covered
Suggest everyone checks there policy
Obviously cancelled mine.

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17th November 2018

Rip off

Tried to make a claim on home contents insurance did not pay out suggested I was not telling truth and even though they could not prove anything they cancelled my insurance and thus making it more expensive for me to take out any type of insurance for...

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Tried to make a claim on home contents insurance did not pay out suggested I was not telling truth and even though they could not prove anything they cancelled my insurance and thus making it more expensive for me to take out any type of insurance for at least 5 years.
Reported to financial ombudsman but they said " according to there terms and conditions they only have to think you are not telling the truth and they can terminate your policy and there is nothing you can do about it, they do not have to prove anything."
And this applies to most insurance company's.

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