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Review of the Lloyds Bank, Home Insurance:

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Poor customer service, avoid Lloyds

Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some time I finally got through to an adviser. I confirmed I had wifi when queried. The adviser then stated that he couldn't speak to me since extreme weather conditions meant that they can only speak to the most vulnerable. I asked what extreme weather in the UK? Who is defined as 'vulnerable'. This was a call centre for insurance not A&E or the medical services and when I told him that as far as I am aware there is no law excluding him from speaking to me just because I had wifi especially when their own advised me to call. He finally conceded he could speak to me when I asked to raise a complaint. He was then rude to me so I raised his attitude. I asked that a complaint was lodged and requested for a complaints number. He stated that he has raised a complain but refused to give me a complaints num. I don't believe a complaint has been made on my behalf. Reviewed on: 8th November 2024

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