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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.38 (111 reviews)

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2.29

Based on 111 reviews, last reviewed 8th Nov 2024

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

24%

12%

60%

Latest highest rating:

5

Do insurers take old customers for granted? Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Poor customer service, avoid Lloyds Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some ... Read more Reviewed on: 8th November 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

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Lloyds Bank Home Insurance reviews (111)

Lloyds Home Insurance

Beware the data portals they use for' like for like 'comparison on replacing damaged household electrical items are often one already old and delted items or they use poor quality branded products that do not sell in high streets only from cheap warehouses. In this way the can say they found an item with the same spec but it is always the lowest quality and not a brand you ever heard of. It is a practice that you would expect from a Del Boy -not a major bank Reviewed on: 23rd May 2020

Would give Lloyds Bank Insurance O/5 if I could

Worst experience ever had in my life when using a named brand. They were not the cheapest but I was sold on the branded name. I had to make a legitimate claim and they did their absolute best not to pay even though we were covered in our policy. They refused to pay and we had to take it to the Ombudsman who agreed with us and even then Lloyds still refsued to pay. We had to take LLoyds to a small claims court and they settled at the very last minute. The whole process took 1 year to resolve. Having never made a claim in 12 years of having house insurance, we were staggered with how we were treated. It gave us so much stress and anxiety but having spoken to others, this is not how a typical insurance company treats their customers. It's just Lloyds Bank!!! NEVER EVER use them. They cannot be relied upon if and when you need them. Reviewed on: 14th April 2020

Homeowners Insurance NIGHTMARE!!! I wouldn't even recommand for the family of cockroaches that live in the walls

I had EXTREMELY slow response and still waiting for a response. I know someone who had a house fire 33 days ago and living in New York while this Corona virus is going on, she had to wait 4 days for a call back to be given her claim number while she had herself, 4 kids, her elderly mother, handicapped uncle and two pets were forced to find a hotel so they wouldn't live on the streets or in her vehicle. She had to pay (still is) for the hotel the first for everyone to be in the same room for now 32 days. She didnt receive her 1st 2 checks for an advance and contents until 20 days later each of those two checks being $5K each. How is anyone a family of 7 supposed to have a roof over their head (in 1 hotel room), food, clothing, bare necessities, gas for the vehicle, credit card bill that she was being charged for the hotel, pay for medications and that $10k is supposed to help. Those first 30 days at the hotel came to a total of $7500, paid her credit card bill down so it wouldnt be maxed out and the next week of living could be charged to her CC. The remaining payout on her policy so her contractors would start the work has been in their underwriting department for over two weeks. And the agent when she called my friend with the "good news" that those two checks were supposedly going to be overnighted my friend asked her when the checks would be here stated : " I don't know, I don't work for Fed-Ex. Real nice compassion by this disgusting company. Reviewed on: 11th April 2020

Con artists

Never trust this brand. Home insurance claim has been going on for 18 months and counting and they just don't care. Handed me to a loss adjusters who do not even call me back. My local builder and neighbours are helping me out as my home is no uninhabitable and they just do not seem interested. I have gone to the ombudsman who have said i am entitle to have my home back to pre-loss condition. Still not interested and there is only so much the ombudsman can do apparently! Do not touch this company! Reviewed on: 2nd March 2020

lloyds insurance

I picked lloyds insurance after i used a comparison app, where this bank was the best price, and offered all the requirements i was looking for. friendly, helful and offers competitive products with great service. Reviewed on: 8th February 2020

Absolute shambles

I have had no heating or hot water for 9nights now, thanks to blunders by Lloyds staff. Wrong parts for boiler ordered, waiting for authorization, etc , now into 9th night without heating. I am 68yrsold, and on medication , this is not being easy for me. Situation is ongoing. Reviewed on: 29th November 2019

Never Again will I trust this brand!

Property was storm damaged during a storm, Met office had placed area of property on amber alert, storm rain overwhelmed property and was damaged ,Local papers and news all reported on the storm, When I called Lloyds with a valid claim knowing that I was covered for storm damage guess what their very smarmy staff had to say “We have no records of a storm did you measure the wind speed? was it over 50 mph?” WTF!!! , I replied “NO I did not go on my roof during a storm to measure the wind speed!!!!” Lloyds replied “Sorry you are not covered” Lloyds is clearly turned into an unfit company full of sneaky little ways to not pay out, I will never recommend this brand again or purchase a product with anything to do with them again. Cancelled insurance. Insurance document not worth the paper it is written on Reviewed on: 27th September 2019

Exactly what we needed

We have stayed with Lloyds Home Insurance because having looked at alternatives we could not do better in terms of the cover given for the premium. Reviewed on: 31st August 2019

Horrible experience for the elderly

Horrible experience with Customer Services trying to help my elderly Father cancel his home insurance. I was sitting with my Dad helping him understand the questions he was asked - he is 81 has just come out of hospital and is hard of hearing. It's fair to say that finances aren't his strong point! He went on the phone and managed to answer security questions Policy Number, DOB, Postcode, Full name and who else was named on the policy but didn't know when the expiry date was. I pointed it out on the form and told him and Melisha said she could no longer help him as I had 'given him the answers'. This had nothing to do with security and everything to do with stopping my Dad cancel a policy that was costing 3 times the usual cost of insurance. It should be easy to cancel a policy. There is clearly no possible financial gain for me in helping him, I'm not transferring millions from a bank account. Steer clear of them and make sure your elderly relatives aren't paying through the nose. Reviewed on: 6th August 2019

really good

great polite customer service everything all good Reviewed on: 15th May 2019

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