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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.39 (110 reviews)

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2.31

Based on 110 reviews, last reviewed 5th Sep 2024

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

12%

59%

Latest highest rating:

5

Do insurers take old customers for granted? Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

My cliam has been open for over a year and a half an... My cliam has been open for over a year and a half and no one can ever be bothered to call me and give me updates. I have to wait 40 mins to get throug... Read more Reviewed on: 6th July 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

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Lloyds Bank Home Insurance reviews (110)

The Worst Experience I Have Ever Had

The worst experience I have ever had. Phoned to cancel policy renewal, and subjected to repeated hard-sell despite repeatedly saying I'm not interest. Operator refused to cancel my policy renewal unless I paid a cancellation fee, despite cancelling within allowed period. Put me to two extremely rude managers who threatened to report me for being insured elsewhere and insisted I had to renew or pay a fine. Eventually resolved after an hour of extreme stress. Reviewed on: 24th April 2019

We have been wasting our money for years!!!

just had our second claim rejected by LLoyds 1) garage roof was corrugated asbestos with one panel of clear polycarbonate to let light in. had very heavy snow which froze and caused a leak in the polycarbonate part of the roof. Not insured apparently...as the roof was not adequately maintained despite us having a mortgage survey on the whole property less than a year ago! signs of damp apparently are that the wood has gone darker in colour??? 2)Two bikes stolen from outside back of garage while roof is repaired (not in view of streets) bikes were chained to lifting handle on 1000 litre hot tub which weighs 1.5 tons...apparently this does not constitute a permanent structure. was told we should have had a bike rack in our back garden. My partner was sold the policy that cycles were covered as long as they were in the confines of the property...no mention of small print or having bike racks installed to meet policy requirements. feel like anything we would claim for would be rejected... Reviewed on: 15th March 2019

Outstanding

I have been lucky enough to have Lloyds Building and Contents insurance when I was unlucky enough to have a major leak in my house. 1000lts of water leaked into the concrete floor of my kitchen and ruined the kitchen cabinets and the plaster. Lloyds assigned an assessor and he helped us all the way through our nightmare as the kitchen was dug up and was out of use for months. They didn’t quibble over anything and every time I had a question or a problem cropped up with the contractor the assessor was there to sort things out, smooth things over and help. I genuinely couldn’t recommend Lloyds highly enough they have been outstanding. Reviewed on: 21st January 2019

Disappointing

After be a customer of Lloyd’s home insurance for years and never having claimed was told the leak in my roof was not storm damage? As he had looked up the weather and there had been no storms in the las 3 months Abdul seemed quite excited to tell me I wasent covered Suggest everyone checks there policy Obviously cancelled mine. Reviewed on: 26th November 2018

Rip off

Tried to make a claim on home contents insurance did not pay out suggested I was not telling truth and even though they could not prove anything they cancelled my insurance and thus making it more expensive for me to take out any type of insurance for at least 5 years. Reported to financial ombudsman but they said " according to there terms and conditions they only have to think you are not telling the truth and they can terminate your policy and there is nothing you can do about it, they do not have to prove anything." And this applies to most insurance company's. Reviewed on: 17th November 2018

Great!

Great experience with Lloyd’s Bank Reviewed on: 23rd September 2018

RUBBISH

Had water coming through my roof. They sent a surveyor out who completely misdiagnosed the problem. Water continued to leak , they then stated that they couldn't do anything because there wasn't storm damage. The roof was damaged by my neighbours and I'm still waiting over four months for a legal claim to go through on the legal side of the insurance. AVOID LLOYDS INSURANCE. MORE HEADACHE THAN THEY ARE WORTH Reviewed on: 22nd September 2018

Always Happy To Help

They've always been really helpful whenever I've contacted them Reviewed on: 18th August 2018

Home insurance

After shopping around I got a really competitive quote to renew my home insurance with Lloyd’s. As a Lloyd’s bank customer I’m confident I’ll get the same great customer service from insurance services Reviewed on: 24th July 2018

water damage claim

Terrible service...trying to wriggle out of a claim. Want to use their own contractors but they have not visited and seen the damage...only the assessor who is not qualified and also very keen to not answer emails. Basically go elsewhere...do not use them. Still no repairs to the damage after nearly 5 weeks. Unacceptable. I would rather give a 0 rating...poor everything... Reviewed on: 3rd April 2018

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