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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.39 (110 reviews)

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2.31

Based on 110 reviews, last reviewed 5th Sep 2024

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

25%

12%

59%

Latest highest rating:

5

Do insurers take old customers for granted? Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

My cliam has been open for over a year and a half an... My cliam has been open for over a year and a half and no one can ever be bothered to call me and give me updates. I have to wait 40 mins to get throug... Read more Reviewed on: 6th July 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already included with. Away from home cover and home emergency cover can be added to any tier policy. Lloyds Bank also offers discounts if you purchase your policy online.

Reading genuine customer reviews is the best way to ensure that both the product and provider are suited to your needs. Our Lloyds Bank home insurance reviews can provide you with valuable insight into life as a Lloyds Bank policyholder. Find out how others rate their experience with Lloyds Bank, and if they would recommend the provider to others. Learn more about the levels of cover on offer and if customers were satisfied with their chosen level.

Have you had a home insurance policy with Lloyds Bank? Share your experience with others. How simple was the signup process? Did you purchase online and if so, were you satisfied with the discounted premium cost? What level of cover did you choose, and did you select any additional extras? Would you renew your policy?

Whether good or bad, write a Lloyds Bank home insurance review today. Together, we can help people like you make better decisions.

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Lloyds Bank Home Insurance reviews (110)

Bodged up kitchen

Installed discontinued kitcehn and ignored our warning this is what builder did even after kitchen company confirmed discontinuation. Lloyds insurance are ignoring ombudsman decission which was upheld in our favor so fighting them tooth n nail. Workmanship is dire, units not installed square, blades used for cutting blunt so rough edges on units. photos can be supplied as proof. Reviewed on: 8th November 2023

Shameful

If you are looking for home insurance, do not go with Lloyds if you want anything actually done or you need to make a claim. The team on the end of the phone are liars, the people that turn up to your house are liars, everything is a sham. For a company that is nearly 300 years old, absolute disgrace. Every interaction with them is painful and at the end, they don't event cover what you want them to cover. You're on your own. You might as well get the work done yourself and take the hit rather than deal with this lot. On the upside, your no claims bonus will always be intact because they will find a way to not pay you....so they get one star for that. Reviewed on: 2nd October 2023

Atrocious level of service

Being a long standing customer I have found out how dreadful a company they are to deal with when submitting a claim. I will not be renewing my policy with them and urge everyone else to do the same. Very poor service in all areas Reviewed on: 18th September 2023

Lloyd's home insurance

I don't have a lot of experience with their home insurance but I'm pretty sure that they are great for covering any damages that might happen. Reviewed on: 9th August 2023

Clear cover

Easy to understand cover for your home. Reasonable price. Reviewed on: 14th June 2023

Policy expensive - Service dreadful

Policy is expensive. The service you receive is awful. Continual chasing for information. Keen to take excess before they do anything. Slow to instruct surveyor, contractors and then won't remove a 'non blame' claim until the money is received from the other side. The Solicitors dealing with the claim ignore you as well. My advice go elsewhere Reviewed on: 7th June 2023

Home insurance

Cheapest and most competitive product I found. Reviewed on: 4th April 2023

% months since I reported subsidence of my home and they still have not sent anybody to look at it, despite emails requesting them to do so.

I contacted them in September of last year stating I had some cracks on the 'pine end' wall of my insured home. They have not attended my home to check the problem. They wanted to speak to me to ask 'important questions ' before they could progress with the claim. I told them I was unavailable for daytime calls and asked them to email the questions where I could supply them with answers. They still have not complied with my wish and thus far to date, they have not sent anyone to my home. I mentioned I would get a Chartered Structural Engineer as I was very worried about water flowing through the wall and the back door not closing properly. Mr. Collier said that I should send him a copy of the report, to which I replied that I would expect him to pay for the copy of the report, but he said he would not do that. On January 24th he said he would send a company called Innovation to my home to examine the problem. I checked who this company was, and their reputation of not replying to clients with their concerns, etc., was astoundingly bad, plus they are not experts in the field which is required. When I emailed Mr. Collier about my extensive research on this company he was very dismissive of my concerns and very rude in his manner. I have had a Chartered Structural Engineers report completed this past week and I emailed Mr. Collier to let him know the results were that there is subsidence and that my CSE stated that Mr. Collier should arrange for a Loss Adjuster to progress with this claim. I have yet to hear from Mr. Collier, and indeed he has emailed the 'important questions' that had stopped him from progressing with my claim, which were beyond ludicrous and could have been answered if he had bothered to examine the photographs of the damage I sent him last year! I do not understand why he is using delaying tactics and I will not send a copy of my report because he should send his own CSE and Loss Adjuster to progress with my claim, it should not be the client who does all the work and pay for expensive reports, this has been a fiasco and I would not recommend this company who do not seem to care for their clients or their homes that they have insured with them. I feel I have been intimidated and my concerns ignored for the last 5 months. I feel the only way to get anything done at this point is to go public through the media because this is astoundingly bad behaviour especially when it is a very serious problem. Reviewed on: 12th February 2023

Home emergency

Awful service when confronted with a burst outdoor tap, the water was isolated but shot off downstairs utilities. With a family of 5 they argued that there was no water in the house and therefore not an emergency- soonest plumber appointment is 5 days time! Appealing service don’t use this insurer. Complaint procedure also not followed diverted to customer satisfaction department and this point phone went dead! Reviewed on: 23rd January 2023

Awful

Awful service from start, can't say finish because 3 months and claim not settled. They are doing everything to avoid paying out. Settlement offer not even 30% of the estimates sent in. Do not get home insurance from these Reviewed on: 19th January 2023

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