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Lloyds Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.38 (111 reviews)

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2.27

Based on 111 reviews, last reviewed 8th Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

24%

12%

60%

Latest highest rating:

5

Do insurers take old customers for granted? Lloyds' home insurance quote proved to be very competitive and was easily put into practice (perhaps because I have insured my car with them before?) ... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Poor customer service, avoid Lloyds Our home insurance with Lloyds increased by over £100 despite having had over 30 years of no claims. I called the number on the letter and after some ... Read more Reviewed on: 8th November 2024

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About this product

Finding a robust home insurance policy from a reputable insurer is vital to protect your home. Finding the right insurer for your needs is just as important as the policy itself. We collect Lloyds Bank home insurance reviews to help you make an informed decision when choosing your new provider.

Lloyds Bank offers three levels of cover, Bronze, Silver and Gold, with a variety of optional extras. These can be added to any tier of cover that they are not already in...

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Lloyds Bank Home Insurance reviews (111)

Beware. Bad customer service and horrible company for home insurance

Horrible company to insure your home. I will start looking home insurance else where as soon as 3 months before the finishing of policy. There price are competitive but when it comes to claim they will try everything in this world to decline it. Storm damage my roof and they point blank declined to cover inside or outside. No help what so ever. It was my biggest mistake to insure from them and learnt the hard way. Please be extremely careful to insure from them. Rather go to a r... Reviewed on: 14th November 2023

Bodged up kitchen

Installed discontinued kitcehn and ignored our warning this is what builder did even after kitchen company confirmed discontinuation. Lloyds insurance are ignoring ombudsman decission which was upheld in our favor so fighting them tooth n nail. Workmanship is dire, units not installed square, blades used for cutting blunt so rough edges on units. photos can be supplied as proof. Reviewed on: 8th November 2023

Shameful

If you are looking for home insurance, do not go with Lloyds if you want anything actually done or you need to make a claim. The team on the end of the phone are liars, the people that turn up to your house are liars, everything is a sham. For a company that is nearly 300 years old, absolute disgrace. Every interaction with them is painful and at the end, they don't event cover what you want them to cover. You're on your own. You might as well get the work done yourself and take... Reviewed on: 2nd October 2023

Atrocious level of service

Being a long standing customer I have found out how dreadful a company they are to deal with when submitting a claim. I will not be renewing my policy with them and urge everyone else to do the same. Very poor service in all areas Reviewed on: 18th September 2023

Lloyd's home insurance

I don't have a lot of experience with their home insurance but I'm pretty sure that they are great for covering any damages that might happen. Reviewed on: 9th August 2023

Clear cover

Easy to understand cover for your home. Reasonable price. Reviewed on: 14th June 2023

Policy expensive - Service dreadful

Policy is expensive. The service you receive is awful. Continual chasing for information. Keen to take excess before they do anything. Slow to instruct surveyor, contractors and then won't remove a 'non blame' claim until the money is received from the other side. The Solicitors dealing with the claim ignore you as well. My advice go elsewhere Reviewed on: 7th June 2023

Home insurance

Cheapest and most competitive product I found. Reviewed on: 4th April 2023

% months since I reported subsidence of my home and they still have not sent anybody to look at it, despite emails requesting them to do so.

I contacted them in September of last year stating I had some cracks on the 'pine end' wall of my insured home. They have not attended my home to check the problem. They wanted to speak to me to ask 'important questions ' before they could progress with the claim. I told them I was unavailable for daytime calls and asked them to email the questions where I could supply them with answers. They still have not complied with my wish and thus far to date, they have not sent anyone to... Reviewed on: 12th February 2023

Home emergency

Awful service when confronted with a burst outdoor tap, the water was isolated but shot off downstairs utilities. With a family of 5 they argued that there was no water in the house and therefore not an emergency- soonest plumber appointment is 5 days time! Appealing service don’t use this insurer. Complaint procedure also not followed diverted to customer satisfaction department and this point phone went dead! Reviewed on: 23rd January 2023

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