Disgusting company! 90% of reviews are ONE STAR which speaks volumes!! We made a formal complaint on Monday 4th December and they were supposed to acknowledge this (according to the ombudsman) within 7 days. No communication from them
whatsoever and they continue to try and wriggle out of a genuine escape of water claim, blaming non existent "seals" around a bath! Wish we'd thought to check Trust Pilot before insuring with them. I see through experience how they justify their ONE star, and believe me, if I could have given 0, I would have! Ms Justine Marshall ("seamless service" department - should be “shameless service”) refuses to listen to any evidence we have provided, but instead keeps relying on a video from their trace and access company which doesn't even show the source of water - for all we know they were pouring water from a jug!! We will be pursuing this through the ombudsman / solicitors. LLOYDS BANK INSURANCE ARE A VERY DISHONEST, UNSCRUPULOUS COMPANY.
Potential customers, you have been warned!!!
Reviewed on: 13th December 2023
