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Tesco Bank Home Insurance Reviews

Ratings based on 45 reviews Last review 1 day ago

Tesco Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Tesco Bank handle your home insurance claim? Our Tesco Bank home insurance reviews can help you to find out this...

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Tesco Bank home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Tesco Bank handle your home insurance claim? Our Tesco Bank home insurance reviews can help you to find out this and much more. Have you ever had a policy with Tesco Bank? You can tell us about it by writing your own review below.

5 16
4 11
3 1
2 1
1 16

Your Home Insurance Reviews (45)

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10th July 2020

Renewal Error

Absolutely awful experience with Tesco. There was a renewal error on my account where the payment wasn't taken on an expired card. The way it was handled was beyond appalling and I will not be going back to them or shopping in their stores ever again.

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Absolutely awful experience with Tesco. There was a renewal error on my account where the payment wasn't taken on an expired card. The way it was handled was beyond appalling and I will not be going back to them or shopping in their stores ever again.

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10th March 2020

tesco insurance!!! you must be joking

Two years ago we had an issue with the boiler and we have made an inquiry and it wasn't worth to claim so we didn't. However, this money-sucking company decided to put up our insurance without telling as a by £14 as they marked as an incident. WTF!!! ...

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Two years ago we had an issue with the boiler and we have made an inquiry and it wasn't worth to claim so we didn't. However, this money-sucking company decided to put up our insurance without telling as a by £14 as they marked as an incident. WTF!!! what a w...kers. I wish I can go Nagen on them.

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20th December 2019

Every little unhelpful!

Ever since we became home owners 7 years ago, we have been taking out Home Insurance from Tesco for majority of those years. We have never made a claim, which explains why we’ve had them as our insurer for so long. We just didn’t know how horrible the...

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Ever since we became home owners 7 years ago, we have been taking out Home Insurance from Tesco for majority of those years. We have never made a claim, which explains why we’ve had them as our insurer for so long. We just didn’t know how horrible they were. An honest mistake which will not be repeated.

With Storm Atiyah, the children’s school closure for Xmas and sub –zero temperatures fast approaching, we found ourselves faced with a tiny issue with the boiler – the fan broke. It could have been a lot worse, but luckily all we needed was a replacement fan to be installed. It wasn’t so bad. Or so we thought, after Tesco told us that our policy covers for the boiler (under home emergency) for up to £1000 worth of repairs (yes, that’s one thousand pounds!). A plumber was sent to ‘look at’ the boiler. Strangely even before the plumber had made it to our house this counted as ‘an existing claim’ on the policy.
The plumber examined the boiler, and reported that the issue was due to a ‘leak in the roof’. Now, we know a leak involves a drop or two of dripping water somewhere, so he pointed to a random watermark to prove his point. (It wasn’t ever seen before he entered the house and has magically disappeared and never made an appearance shortly after he left the premises).
In short, there was no leak, the roof is just fine. He tried showing me the ‘leak’, but all I could make out was a few drops of water that could’ve ‘accidentally’ been splashed around (from the feed expansion tank located in the loft). Or it could be the WD40 that was left behind during the recent annual boiler maintenance and servicing. As a consequence, Tesco decides that the boiler is BER ‘beyond economic repair’ and refuses to get the boiler repaired.

After a week of living in a freezing house with young children, I had to then contact a locally registered plumber, who immediately sourced a fan, and fixed the boiler within a day for around £300. It’s been working fine since then.

Also co-incidentally the plumber sent by Tesco to ‘look at’ our boiler, works for MPSL Emergency (https://mpslemergency.co.uk/) a company that also does roof repairs. However, the fact hasn’t been verified yet whether they repair roofs with real or imaginary leaks. So kindly do your due diligence and research.

This story will be forwarded to BBC Watchdog and any other organisation that is willing to investigate fraud and ridiculous insurance policies. Operation ‘Boycott Tesco’ is now at work – we’re not buying anything that has the name ‘Tesco’ on it, informing every single of our friends and family about their crooked policies, and making sure this story gets posted on as many review websites as possible. Please beware of such con artists who can effortlessly attribute a broken fan to a ‘roof leak’ and conjure up a watermark in the process. Stay safe from such crooks.

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15th November 2019

Avoid

I'm mad at Tesco insurance...

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I'm mad at Tesco insurance
Attention, if you buy insurance there, they will do everything not to help you, on phone they advising me to take private companies
I have lived in the house since 2012, I had no problems until yesterday when began to leak the ceiling in the hallway
Basically what they said in phone - (we notice it wasn’t any storm in your area but its heavy rain so call to roofer) - roofer for leaking ceiling inside house .
Insurance company should check the reason for leaking but at Tesco already at the telephone stage without seeing even pictures are able to state that this is not their business call to private company
Nice help Thanks useless Tesco insurance
Think twice before buying something from them and look for review !
People who bought insurance and give 5 stars probably never had to claim

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18th April 2019

Appalling customer service and management of my claim

We had to make a claim on our home insurance after a car drove into our house. I have been shocked and appalled by how badly the claim has been handled. It has made an already stressful situation more stressful than necessary. The level of customer...

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We had to make a claim on our home insurance after a car drove into our house. I have been shocked and appalled by how badly the claim has been handled. It has made an already stressful situation more stressful than necessary. The level of customer service is atrocious. I would never get this product again!

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16th April 2019

Absurd price hike

I have been a Tesco home insurance customer for over 10 years and when I bought the policy for the first time, it was great value for...

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I have been a Tesco home insurance customer for over 10 years and when I bought the policy for the first time, it was great value for money.
Because of my trust in them, I did not realised that my premiums have gone sky high, over £80 a month, my fault for not checking.
When I confronted them, they could not care less and on to top it up, I have to pay £170 cancellation.
I went back to their website, to try to get a quote, out of curiosity and to my surprise, a new quote was only £17 a month.
These people do not give a rat’s arse about loyal customers.
Never again, I will be buying anything from them.

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23rd November 2018

Tesco acts in an immoral way

We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater...

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We have phoned up twice in three years to check if some minor damage was covered by the insurance. The damage was not covered and we never made a claim. Image our surprise when we get a phone call from Tesco's to tell us we are statistically a greater risk and for the 8 months remaining on our policy we have to pay an extra 20%. This means we lost our no claims bonus for enquiring about minor damage. A complete scam.

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25th June 2018

13 months and claim still unresolved!

May 2017 and a pipe burst in my mother's home. The damage was extensive. The repairs required were a joinery repair. Some plastering, a redecorate and new carpets. To date the decorating and carpets have still yet to be done! Cunningham Lindsey who...

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May 2017 and a pipe burst in my mother's home. The damage was extensive. The repairs required were a joinery repair. Some plastering, a redecorate and new carpets. To date the decorating and carpets have still yet to be done! Cunningham Lindsey who act on Tescos behalf have been absolutely dire, ignoring emails.
All excess matters were met and settled. A really poor service and set up. We are now going to involve the Financial Ombudsman.

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30th May 2018

Great until you need to make a claim

After paying insurance faithfully each month, I tried to claim for damage due to stormy weather. They dragged things on for months trying to disclaim every point. Even after speaking to my contractor, they twisted his words and are refusing to pay...

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After paying insurance faithfully each month, I tried to claim for damage due to stormy weather. They dragged things on for months trying to disclaim every point. Even after speaking to my contractor, they twisted his words and are refusing to pay out. Disgusted at the way we were treated and the poor outcome.

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2nd May 2018

Obscene price hike.

I have tesco home insurance for years have never claimed and nothing in my home has changed and today 2/5/2018 i was quoted a renewal price if £ 602.00 what was last years price £177.52 the reason they said they no longer have the underwriter who c...

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I have tesco home insurance for years have never claimed and nothing in my home has changed and today 2/5/2018 i was quoted a renewal price if £ 602.00 what was last years price £177.52 the reason they said they no longer have the underwriter who covered my policy I'm appalled at the £423.48 price increase.

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3rd April 2018

Home insurance claim

I had a leak for waste pipe in January. Moved to a hotel in feb for 7 weeks and job still not sorted. Keep getting passed back to loss adjusters to assist and they have also been a nightmare. Moved home last wed as had enough and currently living in a...

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I had a leak for waste pipe in January. Moved to a hotel in feb for 7 weeks and job still not sorted. Keep getting passed back to loss adjusters to assist and they have also been a nightmare. Moved home last wed as had enough and currently living in a bathroom nightmare with a 15 yr old. No one will help, keep getting passed from pillar to post. Would I use you again? No... I pay you my premiums but yous couldn’t give a toss! My family has been living like pigs!

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