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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.66 (119 reviews)

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2.66

Based on 119 reviews, last reviewed 24th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

13%

48%

Latest highest rating:

5

Extremely straight forward sign up and staff were in... Extremely straight forward sign up and staff were incredible. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Tesco home insurance what a Joke!! Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we thin... Read more Reviewed on: 24th February 2026

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (119)

Absolutely awful, no response now for three weeks an...

Absolutely awful, no response now for three weeks and its still going on. I registered the claim over 2 months ago. After having the loss adjuster attend to check this a valid claim (which is fine and fair). I was made to feel like a criminal more than a victim. Having been insured for 20 years, never ever claimed once and this is the level of service received. I have been told I am covered then I am not covered. they cant decide and they cant be bother to respond. Just one to avoid. Reviewed on: 16th July 2024

Please, I implore anybody contemplating using Tesco...

Please, I implore anybody contemplating using Tesco Bank / Tesco Home insurance, STOP and think again. A truly untrustworthy organisation that is an affront to the Tesco Brand. Image.https://youtu.be/-A1isFC03hY?si=aVz-vUtwOO_FL943 Reviewed on: 23rd June 2024

Wife lost her phone whilst out walking, immediately...

Wife lost her phone whilst out walking, immediately contacted Tesco home insurance to raise a claim, from the very 1st moment i felt to be a criminal, I was bombarded with tasks to do before they would pay anything, it took a total of 7 weeks for Tesco to agree to pay out for my loss, I constantly had to chase for an update not once did Tesco contact me 1st, the last conversation I had was “we are still waiting on some information “ they requested this 5 weeks previous and I sent immediately, when challenged they just said “ok send me your bank details and the money will be in within 3-5 working days “ the only product I will ever buy again from Tesco is cheap Gin and Larger when on offer Reviewed on: 14th June 2024

I got the emergency cover and they were not able to...

I got the emergency cover and they were not able to send me an engineer. they told me to get my own engineer and they were gonna refund me the invoice. I paid the invoice and they did not read found me the money for the emergency. I’ve been waiting two months and nothing. Reviewed on: 18th April 2024

They keep raising the premiun every year.

They keep raising the premiun every year. Good service though. Reviewed on: 15th March 2024

Dont bother

Avoid,told me roof would have to blown off to get any insurance claim even though I'd tiles blown off dnd damaged felt underneath Reviewed on: 8th January 2024

Do not open your wallet for Tesco Insurance

Not going into the details, just avoid! Reviewed on: 29th December 2023

Thiefs

Was offered £3,500 for damage to my home didn’t accept as I knew it would cost me double this. I sent estimate of costs which was actually double the offer then was told because my parquet was glued it’ll cause damage to the building (I’m on ground floor) and I’m not entitled to a penny. How can you offer £3,500 then say no you’re not covered. Glue will cause damage to building!!!!!!! Tesco home insurance should be investigated, I’m taking this to the media. Reviewed on: 20th December 2023

Emergency cover useless

The phones are not answered in an emergency . The 3rd party repairs are not friendly .my gas was cut off out of spite rarther than spend 10mins to fix the problem. Cannot get my heating back on as no one answers the phone . Avoid at all costs Reviewed on: 1st November 2023

Awful

Worst customer service I have ever experienced from a financial institute / supplier / insurance company. Everytime you phone up expect to be on hold for at least 45 mins. Expect to be transferred, and put on hold again, during every call. The emergency cover they sell is provided through another party - took 3 months to fix and emergency leak in my home. Staff do not listen and are intent on talking over you resulting in false information / actions. Do not touch! Reviewed on: 18th October 2023

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