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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.82 (119 reviews)

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2.67

Based on 119 reviews, last reviewed 24th Feb 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

34%

13%

48%

Latest highest rating:

5

Extremely straight forward sign up and staff were in... Extremely straight forward sign up and staff were incredible. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Tesco home insurance what a Joke!! Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we thin... Read more Reviewed on: 24th February 2026

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (119)

AVOID AT ALL COSTS!

When you read all the previous bad reviews there not lying! Tesco insurance is utter waste of money and time, they will do everything within there power to say wear and tear or any loop hole to not sort the issue or pay out. Shocking service. Avoid!! Reviewed on: 19th January 2023

Enquired about a leak, no claim made, yet this is not noted on my file so insurance more than doubled

We had a lead from a radiator that I phoned Tesco Insurance to find out what to do. They advised that this would not be covered by the policy, but the follow up remedial work maybe. I found out that all the work would be less than my excess, so phone to let them know I would not be claiming and paid for the work. When I got my new Tesco insurance quote in, it was over 100% more that the previous one and now the non-claim is noted on my file event though I didn't claim any money. Surely this is some sort of GDPR issue keeping data that is not needed? Anyway, didn't renew, will not renew either car insurance and will avoid. Reviewed on: 9th December 2022

Long wait

we have been on the phone for 45 minutes and still waiting for someone to answer. customer service is terrible. Certainly would not recommend this to anyone. Reviewed on: 4th November 2022

Great value and service

Great service and value with my Tesco Clubcard. Product is rich in cover and covers me for all expected with a little extra Reviewed on: 13th October 2022

still waiting

we have been on the phone for 40 minutes and still waiting for someone to answer. customer service is appalling. Certainly would not recommend this company to my enemies let alone my friends. Reviewed on: 7th September 2022

Good value insurance

Good pricing and good customer service. Reviewed on: 14th August 2022

Quick and easy process

The first time I’ve ever claimed through home insurance and I can’t believe how easy and quick the process was. Within a hour of calling and sending evidence off, the money was processed to go into my bank for a claim I made. It has never been as easy to make a claim in my experience. The lady I spoke to was very friendly and informative. I would highly reccomend Tesco home insurance. Reviewed on: 10th July 2022

Absolute joke!

I tried to make a claim and was told my insurance is void if you are having building work, basically if you want to claim you're best off lieing about the situation, I know we should read our policies but who knew you have to inform the company that work is being done so you then adjust your policy! If I had said my item was stolen without work being done they would have paid out!!! Took them 6 weeks to tell me this, makes you wonder why we pay insurance, seems there's always some way they'll get out of it!!!! Only ever claimed twice on my insurance in 28 years, we have insurance for these reasons but seems irrelevant. Reviewed on: 8th June 2022

Terrible company just want more money even if the mistake is theirs

Tried to make a claim for an incident but before I could had to pay an extra premium including £25 admin fees because they didn’t ask me for certain information on the application form with GoCompare. Made me feel like a liar, which I am not. If you don’t ask me and you don’t allow me to enter information on your application form. How can you justify charging me for YOUR mistake. I would stay away from this company. They will now lose me in all aspects of Tesco’s business name. I won’t be shopping with insuring or a banking with these people again for such a blatant and dishonest practice. Also they may want to get there systems improved. From what I gather they have a LOT of Computer Problems. Reviewed on: 2nd June 2022

Fantastic service

I was an idiot and accidently dropped one of my airpods down the sink. I called up Tesco bank and within 15 minutes total (after sending receipts, serial numbers etc) they'd accepted the claim. No excess (as it was accidental loss) and the money was in my account within 48 hours. Highly recommended! Reviewed on: 15th April 2022

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