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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.81 (117 reviews)

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2.62

Based on 117 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

14%

48%

Latest highest rating:

5

Really happy with year on year price Really happy with year on year price Reviewed on: 7th September 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (117)

Long wait

we have been on the phone for 45 minutes and still waiting for someone to answer. customer service is terrible. Certainly would not recommend this to anyone. Reviewed on: 4th November 2022

Great value and service

Great service and value with my Tesco Clubcard. Product is rich in cover and covers me for all expected with a little extra Reviewed on: 13th October 2022

still waiting

we have been on the phone for 40 minutes and still waiting for someone to answer. customer service is appalling. Certainly would not recommend this company to my enemies let alone my friends. Reviewed on: 7th September 2022

Good value insurance

Good pricing and good customer service. Reviewed on: 14th August 2022

Quick and easy process

The first time I’ve ever claimed through home insurance and I can’t believe how easy and quick the process was. Within a hour of calling and sending evidence off, the money was processed to go into my bank for a claim I made. It has never been as easy to make a claim in my experience. The lady I spoke to was very friendly and informative. I would highly reccomend Tesco home insurance. Reviewed on: 10th July 2022

Absolute joke!

I tried to make a claim and was told my insurance is void if you are having building work, basically if you want to claim you're best off lieing about the situation, I know we should read our policies but who knew you have to inform the company that work is being done so you then adjust your policy! If I had said my item was stolen without work being done they would have paid out!!! Took them 6 weeks to tell me this, makes you wonder why we pay insurance, seems there's always some way they'll get out of it!!!! Only ever claimed twice on my insurance in 28 years, we have insurance for these reasons but seems irrelevant. Reviewed on: 8th June 2022

Terrible company just want more money even if the mistake is theirs

Tried to make a claim for an incident but before I could had to pay an extra premium including £25 admin fees because they didn’t ask me for certain information on the application form with GoCompare. Made me feel like a liar, which I am not. If you don’t ask me and you don’t allow me to enter information on your application form. How can you justify charging me for YOUR mistake. I would stay away from this company. They will now lose me in all aspects of Tesco’s business name. I won’t be shopping with insuring or a banking with these people again for such a blatant and dishonest practice. Also they may want to get there systems improved. From what I gather they have a LOT of Computer Problems. Reviewed on: 2nd June 2022

Fantastic service

I was an idiot and accidently dropped one of my airpods down the sink. I called up Tesco bank and within 15 minutes total (after sending receipts, serial numbers etc) they'd accepted the claim. No excess (as it was accidental loss) and the money was in my account within 48 hours. Highly recommended! Reviewed on: 15th April 2022

storm damage not covered

Tesco insurance decided to define storm damage: It must be due to a SINGLE VIOLENT EVENT where the wind reaches 55MPH (which is storm force 10 on the beaufort scale) whereas the Beaufort scale makes it clear that structural damage can occur at lower wind speeds. A claim will be summarily rejected unless the wind reaches.Clearly this small print will allow Tesco to reject almost every claim. Some other more reasonable insurance companies use a weaker wind strength without the need for it to be a single event. Reviewed on: 24th February 2022

What a shambles - avoid

Tesco marketing is a well-oiled machine when they take your money BUT when you need to claim Tesco/AXA cannot be contacted - ever. Will not be renewing my policy with Tesco but returning to Direct Line who are far more accessible when stuff happens. Insurance is only worth the paper it's written on when you need to claim. Tesco ... concentrate on selling spuds and don't diversify until you can handle it. Reviewed on: 21st February 2022

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