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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.81 (117 reviews)

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2.62

Based on 117 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

14%

48%

Latest highest rating:

5

Really happy with year on year price Really happy with year on year price Reviewed on: 7th September 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (117)

underwritten by axa and when I went to claim axa had no record of my policy!

disgusting service by tesco, roof was damaged by storm eunice and as I sit here my roof has a gaping hole in it and I'm on hold again to tesco and axa, axa have no record of my policy but tesco say my policy is active, axa say to speak to tesco and tesco say I need to speak to axa!! Reviewed on: 18th February 2022

Easy to use website

Bought home insurance via Tesco bank online. The process was efficient due to the easy to use website. Questions asked were clear. Documents regarding the insurance were emailed in a timely manner. Reviewed on: 4th February 2022

Avoid this scam

When I claim, Tesco Home Insurance tried every excuse to pay me to fix the doors, after their interrogations through the phone, suddenly they told me your insurance has been canceled. They are just a scam avoid them! Reviewed on: 13th January 2022

Great until you want to claim

Full of praise until you want to claim ,come up with every excuse possible wind not strong enough rain not enough STAY CLEAR Reviewed on: 14th December 2021

Queries about possible changes to policy

I recently called about my Tesco Bank Home Insurance because we were "thinking about" a holiday away for over 60 days. The emphasis is on the "thinking about". I was told by the advisor that he would call me back the next day or on the Monday after the weekend. However, a week later I hadn't heard back but assumed he was busy and decided to give him a further few days. I then received an email saying my policy would be cancelled in 7 days. I called them, only to find that because I had told them "I would be away for over 60 days" (wrong) that they would cancel the policy. At the moment this is under review because I explained that it was only a query, not fact. Perhaps if the advisor had listened to my query first they wouldn't have made that mistake. I am having second thoughts about using them now so we will have to see how this goes over the next week or so. Reviewed on: 16th August 2021

Home Insurance Emergency Cover

Apparently a shower that does not turn off is not considered an emergency. So we can either run the shower permanently and risk flooding (not to mention the waste of precious water) or we can switch off the water supply to our property in today’s 30 degrees heat ! So my advice would be don’t pay for the Emergency Cover because I think, like us, you will find a very limited interruption of what an “emergency” is when you come to claim. Reviewed on: 26th July 2021

Expensive

Received my renewal which was massive. So I did another comparison with tesco as a new customer. The quote came in £550 cheaper for the exact same cover. So I called them cancelled the existing cover set up a new policy like for like and saved £550. Reviewed on: 16th January 2021

amazing service

We have had Tesco Home Insurance for a couple of years now and this year we took Emergency cover as an extra. So delighted we did. We had a blocked toilet and so rang Home Manager . They took details of our predicament and arranged for an engineer to call. Metro Rod arrived within the hour and provided a wonderful service. Happy knowledgeable guys, very professional and dutifully unblocked our toilet. Thank you very much. Reviewed on: 8th January 2021

DISGUSTING SERVICE

I had Tesco home emergency cover through SCUMBAG AXA INSURANCE I lost all heating and hot water and put an EMERGENCY claim in a plumber came 24hrs later and diagnosed the fan then went another week to only have the boiler condemed ? walking away offering no advice or offer to arrange a quote AXA then REFUSED TO PAY A MEASELY £100 TOWARDS THE £3100 I paid British gas to replace my boiler as they said mine had not been maintained correctly even though they asked for no proof! British gas quoted me on saturday and installed on tuesday and done everything exactly as agreed to a fine art absolutely disgusting service and a disgrace i hope AXA read this and it costs you more than it cost me never was about money it was principle Reviewed on: 13th October 2020

DO NOT GO THERE!!!

One week & 28 calls later i am still waiting for settlement, which was agreed 5 days ago. I have had to await calls from 2 other companies & had endless promises! I was also promised a further call yesterday which i have still not received! I have been told to call another company who are finalising it, but, as i rightly pointed out, my contract is with Tesco so it is not for me to be calling anyone else. Also, i am awaiting a replacement email, as the original one stated my excess at £800, it is actually £50 - apparently it was a typing error on the draft document! Inefficient, confused, uninterested - that is the only way i can describe this poor excuse of an Insurance Company. I think they should stick to being a supermarket - i award them 3 stars for that! Reviewed on: 25th September 2020

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