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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 3.20 (121 reviews)

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3.20

Based on 121 reviews, last reviewed 29th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

34%

13%

48%

Latest highest rating:

5

My Tesco Home Insurance claim Due to a ceiling being damaged by a water leak in July 2025, the whole ceiling needed to be replaced. I phoned Tesco to make a claim and was asked to ... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

Tesco home insurance what a Joke!! Returned home from two week holiday to find water damage in lounge ceiling above window. We contacted Tesco insurance and they asked us how do we thin... Read more Reviewed on: 24th February 2026

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

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Tesco Bank Home insurance reviews (121)

2315383V I am extremely disappointed with the incom...

2315383V I am extremely disappointed with the incompetence of the Tesco home insurance claims team. It has now been over 72 hours since I was promised a call from the claims manager, and I have yet to receive any communication. This lack of follow-up is unacceptable and reflects poorly on how the company treats its clients. My initial conversation with the claims handler, Julian, was frustrating. She was not only rude but also unhelpful, displaying aggressive behavior and making judgmental remarks. When I raised a complaint about her conduct and asked to be transferred to another team, she abruptly cut the call, leaving me without any assistance. Following that, I spoke with John, who was somewhat more understanding and apologized for Julian's behavior. He assured me that the manager would call back. However, after waiting an additional 48 hours with no call, I reached out again and spoke to Sarah. Unfortunately, she was equally unhelpful and seemed to lack the necessary knowledge to assist me. Her dismissive attitude only added to my frustration. Despite my insistence that the 48-hour window had passed, Sarah insisted that I had to wait longer, only to later confirm that I had indeed crossed the threshold. She mentioned that the manager's line was busy but assured me that I would receive a call back. Yet, here I am, over 72 hours later, still waiting. This entire experience has been incredibly stressful and disheartening. We pay for insurance for protection during difficult times, not to be met with rudeness and incompetence. Tesco needs to seriously improve its claims process and customer service. I will be escalating this complaint further, as this is simply not acceptable. Reviewed on: 8th February 2025

Relief at the excellent service received from Tesco.

My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He was very patient and helpful and could not have done more to assist me. Due to my hearing being even more impaired due to a bad cold Faz was amazing, he could so easily have become exasperated but he remained calm and patient. My insurance is all sorted now and I am so grateful for the help received. Thank you Faz. Reviewed on: 19th December 2024

Tesco home insurance renewal Scam

Had Tesco home insurance. Renewal came through by email whilst I was in holiday so didn’t get round to renewing it until the day it expires. Rang up as I hadn’t been able to get onto their website, to be told it had finished at midday that day & I couldn’t renew it. I was told I would have to start again as a new customer. The advisor then gave me a quote that was double the one I had had for the renewal! Wouldn’t budge at all so I went elsewhere for my insurance. Reviewed on: 17th December 2024

insurance rip off !

I call Tesco home insurance to make a claim on my house They sent a surveyor in to inspect the damage and told me the claim will fail . He said Tesco are very strict about claims. So I told him what is the point of me paying them several hundred pounds a year for insurance cover. So what do they cover ?? cover their profits ? for next year renew its best if they pulled up a chair sit and wait for my phone call could be a long wait !!!! In the end i win they will loose . they will loose thousands from my shopping and petrol with them . Also public will see this review will think again about buying insurance with Tesco . 1 bad review will cost you. You not very good at business strategy !!! Reviewed on: 12th October 2024

Home insurance with TESCO Bank

Took out home insurance with TESCO Bank on line and the process was very smooth and easy. The quote given was the cheapest by well know providers and I accepted. Reviewed on: 4th September 2024

They Auto renew at very high increases

They Auto renew at very high increases Reviewed on: 4th September 2024

I got a great price and cover for my home and conten...

I got a great price and cover for my home and contents insurance Reviewed on: 4th September 2024

Tesco have reduced my premiums and upped my cover.

I have been with Tesco home insurance for several years now and they are always cheaper than any of the comparison sites or match the prices but with better cover. This year and last year I increased my covers and the prices actually went down, you cannot get better than that! Reviewed on: 2nd September 2024

Their home and contents cover is comprehensive and c...

Their home and contents cover is comprehensive and can be amended to meet individual needs. Always found them to be professional and helpful on the phone and their prices are competitive and we've paid in our view a good price for what they offer so would say to others, give them a try for a quote, you might be pleasantly surprised ! Reviewed on: 28th August 2024

Convenient because use Tesco Bank for other services...

Convenient because use Tesco Bank for other services, coverage good for the money. Reviewed on: 25th August 2024

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