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    LV - Liverpool Victoria: Home Insurance reviews

    View other LV - Liverpool Victoria products
    3.64
    Based on 103 reviews, last reviewed 2nd May 2023
    200% increase in 5 star reviews
    in the past 90 days
    50% decrease in 1 star reviews
    in the past 90 days
    See only 5 star reviews
    50%
    See only 4 star reviews
    19%
    See only 3 star reviews
    3%
    See only 2 star reviews
    2%
    See only 1 star reviews
    26%

    Latest highest rating:

    5

    Credit Solution I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Jan 202... Read more Reviewed on: 29th March 2023
    Dalia Russo's avatar
    Dalia Russo

    Latest lowest rating:

    1

    Bad for business Instead of finding a reason to pay out a legitimate claim they will think up any reason NOT to pay!….using these guys is as good as throwing your mone... Read more Reviewed on: 2nd May 2023
    thomas fowler's avatar
    thomas fowler
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    About the Home Insurance

    LV - Liverpool Victoria home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did LV - Liverpool Victoria handle your home insurance claim? Our LV - Liverpool Victoria home insurance reviews can help you to find out this and much more. Have you ever had a policy with LV - Liverpool Victoria? You can tell us about it by writing your own review below.

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    LV - Liverpool Victoria Home Insurance reviews (103)

    Bad for business

    1
    Instead of finding a reason to pay out a legitimate claim they will think up any reason NOT to pay!….using these guys is as good as throwing your money away! Bad for business this company is and they send you from pillar to post. Zero stars for their shocking business ethic Reviewed on: 2nd May 2023
    thomas fowler's avatar
    thomas fowler

    Credit Solution

    5
    I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until Jan 2023. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME dOt com.. Reviewed on: 29th March 2023
    Dalia Russo's avatar
    Dalia Russo

    Credit Solution

    5
    I have been making regular payments on a loan that was opened in Oct 2022, but my lender did not report my account to the credit bureaus until D. When this account popped up on my credit report, it showed that I had only made two payments even though I had not missed a single payment. I filed a dispute with the credit bureaus and contacted my lender to fix the problem on my credit report. They've been back and forth for months now with no signs of repair. Thank you FixMyCredit for helping me take care of the damage done and the financial advice given. FIXMYCREDIT at WRITEME dOt com.   Reviewed on: 29th March 2023
    Dalia Russo's avatar
    Dalia Russo

    Ripping off long-standing customers

    1
    For the second year in succession LV have increased my home insurance premium by huge amounts. In the last two years it has increased by 200% when my circumstances have not changed and no claims have been made. In fact I have not made a claim since January 2010. When I telephoned to ask the reason for the increase this year which was even larger than in 2022 I was told by the agent that there was no point in making a complaint as it would be disregarded out of hand and actually thrown in the bin. She suggested I should look elsewhere as she said she would in my position. Nevertheless I decided to raise the question with the CEO and eventually received the reply predicted and which I had expected full of assertions about market conditions and short on actual facts as they apply to my circumstances. I have now got rates at a third of the 2023 quote on better terms than I had with LV from other highly reputable companies working in the same market and in the same conditions as them. Frankly the claims on the LV website that “Great customer service is just the beginning” is indeed laughable and utter nonsense. As to another assertion that "10% of customers paid less that £109 from July to September" that too is completely meaningless since it doesn't say anything about sums insured or if it is for building or contents or combined and of course it has no real life context because LV dare not provide one. It really is utterly disingenuous. My advice is don't trust this company to do the right thing by their customers and look elsewhere for value for money which LV certainly does not provide. Gerald Hayes Reviewed on: 5th March 2023
    Gerald Hayes's avatar
    Gerald Hayes

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