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LV (Liverpool Victoria): Home Insurance reviews

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3.48
Based on 134 reviews, last reviewed 10th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
19%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024
K C's avatar
K C

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024
Abdullah M's avatar
Abdullah M
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About this product

Choosing the right insurance provider can be daunting with so many on the market. At Smart Money People, we collect LV= home insurance reviews from existing policyholders to help you make a better financial decision. Find out how customers rate the service they have received from LV=.

LV= offers a variety of insurance policies, with discounts available when you combine its home and motor policies. There are three levels of home insurance to choose from: essentia...

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LV (Liverpool Victoria) Home Insurance reviews (134)

Fair price

4
Never been ripped off or overcharged by them. Offer fair prices for insurance. Reviewed on: 9th September 2016
Nicola Burke's avatar
Nicola Burke

Great Service at good prices

5
Very helpful UK based call centre matched internet quote price for my renewal saving me nearly £50 on the renewal cost. Staff couldn't have been more helpful and matched price without haggling. Reviewed on: 29th August 2016
Jeremy Tunnard's avatar
Jeremy Tunnard

Easy to deal with

5
Luckily not had to speak to LV on a regular basis but when we have it's been nothing but pleasant Reviewed on: 13th August 2016
Victoria Middleton's avatar
Victoria Middleton

An absolute godsend

5
During a pretty vicious storm here in the Highlands we lost part of our roof during the night. It was only in the morning when I left the house that I found the whole roof ridge with one end hanging from the roof and the other in the front garden surrounded by various slates and other stuff. We live quite close to the main road and I was worried that due to the ongoing high winds we were going to lose the rest of the roof and possibly injure a passer by or driver. I needn't hav... Reviewed on: 13th August 2016
Martha Chisholm's avatar
Martha Chisholm

Always available

4
LV has in my view been the best home insurance i have ever had, although i have never needed to make a claim, they are always available to take any calls, and the setting up the insurance was so easy! Reviewed on: 7th August 2016
Sam Dodd's avatar
Sam Dodd

Refused to pay

3
Refused to pay for water damage caused during severe storms a few years ago - said wear and tear! Used to have all car and home insurance with them but I will never use LV again Reviewed on: 1st August 2016
Stuart Brown's avatar
Stuart Brown

Does what is needed

5
We have been with LV many years and have had to make a claim 3 times. Once for a burglary, once for a leak, and once for storm damage. On every occasion the claim was dealt with quickly and efficiently. Wouldn't go with anyone else. Reviewed on: 1st August 2016
Heather Haigh's avatar
Heather Haigh

Home Insurance Reviewer

5
We had a leak which was coming in from a neighbouring property. All the tiles and plaster had to be removed in our bathroom. LV arranged for this to be done and a dehumidifier to be installed to dry everything out. Then they arranged for someone to re-plaster, re-tile and redecorate. We couldn't have asked for better service and a hassle free experience in putting things right. Reviewed on: 13th July 2016
Heather Haigh's avatar
Heather Haigh

Home Insurance Reviewer

5
We have been with LV for years. When we had a break-in they dealt with our claim quickly, fairly, and were really helpful. We also had a problem with water damage caused by a neighbouring property. They arranged everything that needed to be done with no fuss. Wouldn't go with anyone else. Reviewed on: 6th July 2016
Heather Haigh's avatar
Heather Haigh

Good for my requirements

4
Ive been using Liverpool Victoria for my home insurance for the past couple of years. The quote they gave me was cheaper than my previous provider and so far Ive been impressed with the coverage they have provided. Recommended. Reviewed on: 28th March 2016
Andrea Storey's avatar
Andrea Storey

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