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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.64 (141 reviews)

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3.49

Based on 141 reviews, last reviewed 19th Sep 2025

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

20%

27%

Latest highest rating:

5

Buildings and Contents Insurance Signup I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent numbe... Read more Reviewed on: 19th September 2025

Latest lowest rating:

1

Avoid this insurance company like the plague Call handlers are are no help. the loss adjuster are no help you can’t get hold of them they are always on holiday or sick. And the company that is as... Read more Reviewed on: 16th September 2025

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Home insurance reviews (141)

Very helpful on phone

Insurance claim really good and paid promptly Reviewed on: 26th August 2017

So easy to get cover at very competitive cost.

Very easy to get policies set up ,and if questions arise whereby you have to speak to a human being that was also very easy . Reviewed on: 23rd August 2017

Excellent Service

Recently had to make a claim on my house insurance after a burst. Had excellent service from start to finish. Reviewed on: 21st August 2017

House Insurance Sorted

We had recently moved our car insurance to LV and after a positive experience we decided to request a quote for house insurance from this company. They were easy to contact and discuss our requirements with, very clear on excesses available and the contract. We had a copy of the insurance emailed to us in minutes and I liked the fact that this was filed in a folder on my email, hope I never need to use it but its to hand if I do! Reviewed on: 19th August 2017

Great

Multi policy discounts. Always a competitive quote Reviewed on: 9th August 2017

Very Good Service

I have use LV and their service is excellent I cannot fault them on any level so far Reviewed on: 4th August 2017

Great customer service

I have been with lv for a number of years, unfortunately I did have to make a claim. I was treated quickly and fairly and received the money within days. Great service Reviewed on: 2nd August 2017

Great prices.....

Great customer service! I've had no problems and really great premiums. Would definitely recommend. Reviewed on: 24th July 2017

Car insurance

I have been very happy with the cover and cost of this insurance product . Communication with the company is very good and very helpful when I had a small scrape in my car Reviewed on: 21st July 2017

Perfection in home insurance

London Victoria are the ideal choice as not only are they value for money but their policies offer exactly whatI I need. Reviewed on: 15th July 2017

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