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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.39 (142 reviews)

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3.39

Based on 142 reviews, last reviewed 17th Apr 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

20%

27%

Latest highest rating:

5

Buildings and Contents Insurance Signup I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent numbe... Read more Reviewed on: 19th September 2025

Latest lowest rating:

1

A Newborn Baby, Months of Disruption, and Zero Empathy I never thought I’d be writing a review like this, but our experience has been so upsetting & exhausting that I feel I have to share it & I genuinely ... Read more Reviewed on: 17th April 2026

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Home insurance reviews (142)

GOOD OVERALL VALUE FOR MONEY

GOOD OVERALL VALUE FOR MONEY EVERY YEAR Reviewed on: 6th September 2017

Very helpful on phone

Insurance claim really good and paid promptly Reviewed on: 26th August 2017

So easy to get cover at very competitive cost.

Very easy to get policies set up ,and if questions arise whereby you have to speak to a human being that was also very easy . Reviewed on: 23rd August 2017

Excellent Service

Recently had to make a claim on my house insurance after a burst. Had excellent service from start to finish. Reviewed on: 21st August 2017

House Insurance Sorted

We had recently moved our car insurance to LV and after a positive experience we decided to request a quote for house insurance from this company. They were easy to contact and discuss our requirements with, very clear on excesses available and the contract. We had a copy of the insurance emailed to us in minutes and I liked the fact that this was filed in a folder on my email, hope I never need to use it but its to hand if I do! Reviewed on: 19th August 2017

Great

Multi policy discounts. Always a competitive quote Reviewed on: 9th August 2017

Very Good Service

I have use LV and their service is excellent I cannot fault them on any level so far Reviewed on: 4th August 2017

Great customer service

I have been with lv for a number of years, unfortunately I did have to make a claim. I was treated quickly and fairly and received the money within days. Great service Reviewed on: 2nd August 2017

Great prices.....

Great customer service! I've had no problems and really great premiums. Would definitely recommend. Reviewed on: 24th July 2017

Car insurance

I have been very happy with the cover and cost of this insurance product . Communication with the company is very good and very helpful when I had a small scrape in my car Reviewed on: 21st July 2017

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