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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.64 (141 reviews)

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3.49

Based on 141 reviews, last reviewed 19th Sep 2025

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

20%

27%

Latest highest rating:

5

Buildings and Contents Insurance Signup I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent numbe... Read more Reviewed on: 19th September 2025

Latest lowest rating:

1

Avoid this insurance company like the plague Call handlers are are no help. the loss adjuster are no help you can’t get hold of them they are always on holiday or sick. And the company that is as... Read more Reviewed on: 16th September 2025

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Home insurance reviews (141)

Trusted

Always reliable for us would recommend Reviewed on: 17th July 2018

great

does it exactly what was required very good Reviewed on: 17th July 2018

Always Helpful

Never had a problem when contacting by phone. Only complaint would be why the renewal price is always higher than the new customer online price. It just means I get an online quote, phone up and ask LV to match it. Would be nice to cut out the middle bit. Reviewed on: 4th June 2018

Good value

LV always gives us a competitive renewal quote. The excess is also reasonable compared to other insurers. Reviewed on: 1st October 2017

House insurance renewal

Despite LV being recommended as a "best buy" by Which?, I'm finding it difficult to stick with them. I have so far stuck with them for the last 3 years simply because of Which's recommendations, but hoisting the premium more than 20% each year for the last two years is really too much considering that I have never made a claim from them and indeed not for any insurance company for over 10 years and even then it was just a light fitting that fell from the ceiling. At one time LV were financially competitive, but they are no longer and this will be my last year with them should they continue to fleece their loyal customers. Reviewed on: 20th September 2017

Pure and simple

I have been with Liverpool victoria for 3 years,my money is taken each month by dd. I have never made a claim and I have never had any dealings with them over the phone Reviewed on: 18th September 2017

Great price for good cover

Always happy to use LV when the price is right and they provide the cover we need. A local company who employs loads of local people and have always had good service. Reviewed on: 13th September 2017

Reliable service

Lv did just what we wanted with a minimum of fuss. Reviewed on: 12th September 2017

Good Insurance Company

Easy to work with, need a change, ring and its done Reviewed on: 7th September 2017

GOOD OVERALL VALUE FOR MONEY

GOOD OVERALL VALUE FOR MONEY EVERY YEAR Reviewed on: 6th September 2017

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