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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.64 (141 reviews)

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3.49

Based on 141 reviews, last reviewed 19th Sep 2025

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

50%

20%

27%

Latest highest rating:

5

Buildings and Contents Insurance Signup I have recently taken out a Buildings and Contents Insurance policy. The online quotation experience was straightforward and there were a decent numbe... Read more Reviewed on: 19th September 2025

Latest lowest rating:

1

Avoid this insurance company like the plague Call handlers are are no help. the loss adjuster are no help you can’t get hold of them they are always on holiday or sick. And the company that is as... Read more Reviewed on: 16th September 2025

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Home insurance reviews (141)

Happy Customer Here!

I've had insurance policies with LV for many years including a couple of claims and not once had a problem. Reviewed on: 4th September 2024

Easy to contact, good experience.

Easy to contact, good experience. Reviewed on: 26th August 2024

Very easy to liaise with

Very easy to arrange the insurance in the first place and were very responsive and easy to deal with when I needed to update during the policy and clarify some details. Reviewed on: 25th August 2024

Straitforward .

Straitforward . Simple and easy to deal with Reviewed on: 25th August 2024

I like it when it is me and LV !

LV quoted me a competitive price which I accepted. I feel LV home insurance is more comprehensive than other providers and offers very good value for money. I have peace of mind that if anything should happen LV will look after me. Reviewed on: 24th August 2024

Quick to provide documents when requested.

Quick to provide documents when requested. Not had to claim on the insurance so don't know how easy that process would be. Reviewed on: 24th August 2024

LIVERPOOL VICTORIA

Easy to deal with, great product and excellent value for money Reviewed on: 24th August 2024

excellent

Offers the highest cover for garden and sheds under the standard policy for the lowest annual cost. Reviewed on: 23rd August 2024

Never had a home insurance claim.

Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

LV are bottom slicing their customer base

As a customer for 19 years I have migrated my house insurance. Last year they increased the premium by 50%. This year by 110% so adios. They did the same with my car insurance which they have had for 10 years. I had 3 cars insured with them and they will all move as the renewals approach. allianz now own LV and they are racking up the premiums of their loyal customers to see what they can get away with. I have NEVER made a claim for house or car insurance in 19 years Reviewed on: 10th June 2024

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