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LV (Liverpool Victoria): Home insurance reviews

Name: Home insurance
Rating: 3.64 (134 reviews)

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3.47

Based on 134 reviews, last reviewed 10th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

19%

27%

Latest highest rating:

4

Right level of insurance No-one likes it when your renewal quote arrives much higher than expected. After shopping around l decided to buy my home insurance from LV even thoug... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

Never had a home insurance claim. Never had a home insurance claim. My building and contents insurance doubled on renewal from 300 to over 600! Reviewed on: 11th June 2024

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About this product

LV= offer three levels of home insurance cover: Essentials, Home and Home Plus.

Essentials is the most basic cover. LV= Home and Home Plus have additional cover with some optional extras included as standard including accidental damage and locks and keys replacement. You can get a quote for LV= home insurance online.

LV= home insurance reviews help you find out what it’s really like to be a customer. If you’ve used LV= before, you can also leave a review and share your experience.

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LV (Liverpool Victoria) Home insurance reviews (134)

Awful experience with LV - please avoid

Haven’t been able to claim for a leaking pipe despite it causing damage - it might be worth asking LV what they do actually insure as it doesn’t seem to be for the service you’d expect from a home insurance policy. Absolute rubbish. Was originally told we’d be covered now we’re going to have to find thousands of pounds to fix the issue. I would definitely not recommend this company. Reviewed on: 26th August 2022

Fair value and hassle free

Switched to LV from my long term provider after they failed to recognise loyalty. LV sold me a better policy at a lower price Reviewed on: 18th August 2022

Very happy

Easy to set up, good value, and clear communication Reviewed on: 16th August 2022

Good so far!

I’m a new customer, it’s was an easy transfer Reviewed on: 15th August 2022

No fuss

Competent and simple, with clear documentation Reviewed on: 15th August 2022

Incredibly Helpful

As well as being good value, LV staff have been exceptionally helpful in resolving issues with my Mothers insurance, for which I am POA, and have gone above and beyond what I would have expected. It is lovely to deal with people who think outside the box and don't just work from a standard computer tick list of options. Well done LV Reviewed on: 14th August 2022

Home insurance

Good value home insurance and easy to sort online Reviewed on: 13th August 2022

Good until you have a claim

Not a good company to be with. Everything is alright until you have to claim something with them. Reviewed on: 1st August 2022

Will not pay you out and will do their best to avoid refunding too

Absolutely awful, insured my wedding ring and engagement ring, spoke to them over the phone regarding the policy and took it out online to get my quidco cashback,I had a plus policy. My rings sadly have been stolen which has been extremely distressing and now they have come back to say they are voiding my policy as the rings are worth more than my policy cover, even though I am only asking for what they were insured for I do not wish to have more money for them just what I paid the policy for. Be very wary. When I asked them to trace the phone call they are saying they can't find a record and whats more is if I rang off a withheld number they would never be able to find the call as its through phone numbers not account information which is insanity. Appalled at their service, now they are stating that they will more than likely not refund me for my policy either, I just find it disgusting and will be taking this to the ombudsman. Reviewed on: 14th July 2022

VERY HELPFUL

Phoned the otherday about a pension withdrawel , after speaking to Elliot Webb he explained the circumstace, the problem was from my investment firm PORTAFINA , we went throught a few things and he managed to sort the problem so that I can get payed Midweek, nothing was to much trouble and I appologise for being angery at the start put after he explained i have nothing but praise for him Reviewed on: 9th July 2022

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