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Phillip Lacey

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Review of the LV (Liverpool Victoria), Home Insurance:

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Floor subsidence and now building subsidence

Floor has dropped 2cm and cracking at foot of windows ( windows to the floor level). Carried out survey, said next step to send an engineer to take a bite hole sample. Never came and refused to pay for repairs. Comment from LV ware and tear! Estimate to repair £16,000. Now 9 months on building subsidence in same area as floor subsidence. Called LV, said they would get in touch 48 hours. 6 days later we called again said call back same afternoon, nothing. Another 2 days went by we called again and still waiting fir call back. We are living a nightmare and they don’t care! Reviewed on: 21st October 2022

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