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Covea Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 1.57 (14 reviews)

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1.38

Based on 14 reviews, last reviewed 23rd Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

4 star

3 star

2 star

86%

Latest highest rating:

5

Top notch Quality service. Great people. We Reviewed on: 15th September 2021

Latest lowest rating:

1

Terrible customer service and dreadful claims process. Terrible customer service and dreadful claims process. Two years on and still no pay out Reviewed on: 23rd August 2024

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About this product

Before selecting your next car insurance provider, find out what genuine customers have to say about the company and its policies. We collect Covea car insurance reviews to give you insight into what you can expect from the provider.

Covea provides commercial, motor, property and protection insurance, serving millions of policyholders. Covea offers a variety of benefits with standard car insurance policies, including a courtesy car, repairs and access to a 24/7 claims helpline.

Find out what Covea policyholders have to say about the service they’ve received by reading our Covea car insurance reviews. See how existing customers rate their customer service experiences, and whether any additional add-ons they may have selected were worth the extra cost. If your main priority is a low-cost premium, find out how others feel about the price of their policy.

Have you had a car insurance policy with Covea? Share your honest experience with our Smart Money People community. Share how you found your time with Covea, and whether you’d recommend them to a family member or friend. Did you have to make a claim, and if so, how well was it handled? Did you encounter any issues throughout your policy? Would you renew your policy? Leave a Covea car insurance review today. Together, we can help people like you make better decisions.

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Covea Insurance Car Insurance reviews (14)

Worst ever lost money and car

I would give 0 stars if possible. I don’t know how this company still operates. I was involved in a hit and run where the third party car was also insured by Covea. This made matters worse as they were 100% at loss. I had my, then 4 week old and six year old in car. I provided dashcam footage from witness, pictures of the driver running away on foot and pictures of my and third party car damage. My car got recovered by the insurer to the repairer. Now four weeks on, no hire car was provided and they have now confirmed car is deemed total loss as not economic to repair. Their repairer quoted absurdly and under valued my car. I sent email to Covea saying I didn’t agree with the repair cost nor the value of car to which I provided manufacture proof of all extra specs, similiar cars for sale in my area (which was all over what they estimated), value estimated by Parkers. They then said a number lower than inital to which i found a joke. They have not once called me to discuss claim - I’ve had to chase them!! They have not provided a hire car! How do they expect me to go back to my normal life when I cant even take my daughter to school. Every time I know i have to call them my anxiety levels go off the roof because they have messed me around so much. They have caused so much distress to me and my family. They have not once asked if we are ok or if we require any medical attention. They have failed me in every way possible. Their customer service has been disgusting. They do not care about their customers. They only care about the payments you make. I’ve been left without a car, no money, no ‘life and depressed Reviewed on: 30th October 2019

Worst company Lost my car and money

Terrible customer service

Honestly the worst customer service I have ever received from any insurer ever - which when we're talking about insurers is saying a lot. They ignore emails for weeks on end, their customer service line will hang up on you. Do not use Covea! Reviewed on: 9th May 2019

DO NOT DEAL WITH COVEA INSURANCE

This has to be the worst Insurance Company I have ever dealt with. Staff that would not know the truth if it met the face on. Colluded with the Repair Centre to increase the cost of the quote they had already given me so that they were in a position to write of my car. The worst experience ever, NEVER DEAL WITH THIS INSURANCE COMPANY Reviewed on: 22nd August 2017