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Privilege : Car insurance reviews

Name: Car insurance
Rating: 2.57 (83 reviews)

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2.22

Based on 83 reviews, last reviewed 1st Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

28%

11%

54%

Latest highest rating:

5

Cheap Car Insurance! Great car insurance for a sensationally low price! Reviewed on: 15th October 2024

Latest lowest rating:

1

Poor customer service. Poor customer service. Obviously not UK based as agent didn’t know what an MOT was. Difficult to understand South African? accent. Promises to resolve... Read more Reviewed on: 1st August 2025

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About this product

Privilege car insurance is available with three cover options – third party, fire and theft, comprehensive and comprehensive plus.

If you’re under 26 and have passed your test, you could be eligible for a discount on your car insurance. If eligible, you’ll be invited to download the app or plug in a Privilege black box.

Privilege car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Car insurance reviews (83)

GOOD ALL ROUND

Good Price, Personal Service, fast breakdown reactions, easy to make changes and not charged extra for most! Reviewed on: 15th July 2020

Cheapest and best

Privilege have a 5* Defaqto rating for a reason. Their website is easy to use and the cover is great only cheaper than other providers. Reviewed on: 15th July 2020

Very easy to do

Bought my car insurance online. Was very easy and quick to do. Excellent service Reviewed on: 13th July 2020

Repairs by there approved repairers

what a waist of time as I have had nothing but issues with the repairs, dlg autos waist of time. Please avoid! That's the company the recommended to me waist of time and privilege are the ones that recommended them. I brought a car for £18000 and in one year and a half, I have driven it for seven months its been back to them several times and privilege are not helpful at all. What a waist of time. Please avoid them as they don't want to help Reviewed on: 9th July 2020

Customer services

Local call centres make for a much more pleasant experience when contacting your broker Reviewed on: 6th September 2019

Good but always read the small print

Privilege had a competitive price for the year. I had a car accident back in April of this year. Whilst the claim went through successfully. There were a few benefits, that I expected automatically with the cover, like other insurers which was not the case. An example of this was a courtesy car, which I found I was not entitled to on this occasion despite paying for this cover. My advice would be, when shopping around do not take it for granted that all insurers are the same. Read up and compare before you take out your cover. Whilst there were a few matters which had to be escalated, everything was resolved and I was satisfied with the service. Reviewed on: 1st September 2019

Great company, great prices

Privilege is genuinely the best insurance company that I have had. In the past I have had issues with other companies with regards to cancelled direct debits and unpaid bills due to errors on their end, by never had issues with Privilege. Their team is also always on hand if I need help too. Reviewed on: 14th July 2019

Easy Peasy

Was easy to set up .Quick to send out details but may not have tracked through Quidco so £31.00 dearer than expected.Be aware next time. Reviewed on: 14th July 2019

Good structure...could be better.

I had a car accident. Reporting the claim took a great deal of time, almost one hour. The call was thorough however there was a miscommunication concerning my entitlement to a courtesy car which caused some inconvenience and had a knock on effect, causing further miscommunication. A good effort was made, to put things right on part of privilege which I acknowledge. However at an already distressing time, the mishaps did exacerbate matters. Despite these issues I still would recommend Privilege as there were many areas which they got right first time . This included prompt collection of my vehicle, and delivery to the garage as it was unsafe to drive. Additionally dealing with the needs of the passengers in the vehicle. Thank you. Reviewed on: 23rd June 2019

Not recommended

I have chosen this insurance because it seemed the best option in terms of services and price. After one year the price went up and I asked why, the answer because my car is valuable. This makes sense? And they did not let me know in advance. Later I had an accident, it was not my fault, I took pictures and collected information from the other vehicle. Privilege did not pay any attention to my case that I had to pay my share and more the price went up because I was the one responsible for the accident. How do you think I feel, not being protected by the insurance company from which I have been paying £83 and now £115 plus £ 53 for canceling the insurance ... Reviewed on: 7th May 2019

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