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Emergency Assist: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 1 (12 reviews)

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1.00

Based on 12 reviews, last reviewed 11th Apr 2024

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AVOID, AVOID, AVOID Don’t say you weren’t warned if you sign up for EA’s breakdown cover. Read all the negative reviews on the internet, there are plenty of them - multi... Read more Reviewed on: 11th April 2024

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About the Breakdown Cover

Looking for Emergency Assist breakdown cover reviews? Read on to see what people are saying about this company on Smart Money People. Our users comment on everything you could want to know in a breakdown cover policy − customer care, call out times, etc. so that you can make better decisions when choosing your next breakdown cover company - be it Emergency Assist or someone else.

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Emergency Assist Breakdown Cover reviews (12)

AVOID, AVOID, AVOID

Don’t say you weren’t warned if you sign up for EA’s breakdown cover. Read all the negative reviews on the internet, there are plenty of them - multiple cases of people left stranded after breaking down and EA finding ridiculous excuses not to send someone out. Their policy wordings are ambiguous to say the least, and in some examples completely contradict what EA advertise as being covered. If you contact them, and are lucky enough to get a response, you’ll find they can’t answer straight questions about their policy cover because they literally seem to make the rules up as they go along. Read up on the Haime family who are heavily involved with this company, my complaint was responded to by one of them after I went to Resolver to get them to stop ignoring my complaint, aren’t I the lucky one! The Directors, past and present, have been involved with multiple dissolved companies, and I’m in no doubt that this company will head the same way. No company can survive the amount of complaints and negativity this one gets. If you work for this company, your soul must be destroyed - do yourself a favour and find a job with a company that has decent morals and ethics, EA definitely do NOT! Shocking company. Reviewed on: 11th April 2024

Emergency Assist - Avoid!

I purchased what I thought was European cover on their website, only to find out that their site had downgraded my cover due to the age of my vehicle to European cover without informing me that my car was not covered due to its age. Upon phoning to request a full refund, they have the cheek to now try and charge a £10 admin fee for cancelation of a service I never clicked to purchase! They are sneaky in that their European cover is named "complete" but their European cover is called premium. When you click the European cover and then enter you reg, it switches your purchases to premium without any obvious notice/alert that the cover you original selected is not valid for your vehicle, and that as such they have changed your selection to an inferior service/product. It is now nearly a week since I both phoned and subsequently emailed to request the service be canceled with a full refund and I have yet to have confirmation they have actioned this. I am also being told that they do not accept my position that the £10 admin charge is unreasonable and unfair as per consumer law and wish for this to be waived. I will therefore be going down the route of issuing a charge back if they do not cancel and refund in full without the admin fee. Such poor acceptance of their own misleading advertising does not give me confidence in the company should anyone need to actually utilise their services, and sneaky additions of fees for legally required actions such as cancelation within 14 days under consumer law do not paint a great picture. Avoid, unless you want to be having to argue over technicalities and hidden fees on the side of the roadside. Reviewed on: 2nd April 2024

On 28th January 2024 had a tyre blow out managed to...

On 28th January 2024 had a tyre blow out managed to drive to a lay-by on a very busy dual carriageway. Phoned EA but they wouldn’t attend unless I could prove I had a new battery fitted 11 months earlier due to a flat battery. I provided a receipt from Halfords but they still refused to attend as it didn’t have the car reg on it??. I explained on four occasions that Halfords don’t note car reg on receipts when fitting new batteries therefore physically impossible to provide something that doesn’t exist and if they did add one at this stage it would be fraudulent. All they offered was a charge of £125 for them to attend. As I was stranded I had to pay for a taxi to get home then pay for someone to remove damaged tyre and fit skinny spare. I’ve cancelled my policy with EA and signed up with Green Flag Reviewed on: 5th February 2024

SCAM BREAKDOWN COMPANY

This company would not attend my daughter when she was stranded with a flat tyre due to a pothole... they simply said "we don't do pothole call outs" !! we were and still are really angry about it as she was in the countryside and it was a Sunday and no local tow trucks were answering their phones !! she managed to get help eventually bit meant leaving the car jacked up on a verge til the next day !! She cancelled that cover immediately and now has cover elsewhere !! its a total scam of a company and seems to find any excuse not to attend !! Reviewed on: 20th January 2024

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Emergency Assist: Breakdown Cover reviews

No new 5 star reviews

25% decrease in 1 star reviews

Latest highest rating:

N/A

Latest lowest rating:

1

About the Breakdown Cover

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Emergency Assist Breakdown Cover reviews (12)

AVOID, AVOID, AVOID

Emergency Assist - Avoid!

On 28th January 2024 had a tyre blow out managed to...

SCAM BREAKDOWN COMPANY

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