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Bruce M

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Review of the Emergency Assist, Breakdown Cover:

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you end up paying for your own recovery

I broke down in my car at about 9pm and called Emergency Assist. i was waiting on the phone for 20 mins before someone answered. I eventually got through to them. The man i spoke to was very unhelpful, I explained what the problem was that my car had broken down in the middle of the road and would not start. He said that i would need recovery but refused to call any recovery vehicle as my home address was too far away (google maps said 37 miles all on good roads) he then said you need to chose a local garage to take the car to. i protested and said i dont know any, he said i will send you a list you have choose one and then call us back. He sent me a list of 5 local garages that were all closed for the night, it was now 10pm and i had no faith Emergency Assist as they didn't want to assist me in an emergency. I had been stuck in the middle of the road now for an 1 1/2 hours. So rather than ring the rude and uncaring company back i seached for breakdown recover near me, In the end i managed to find a recovery driver about 15 miles away who was willing to take me home and the car home, unforunatley it cost me £250, but i think i would have been there all night with Emergency Assist. I would not recomend this company to anyone Reviewed on: 16th May 2025

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