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Justin B

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Review of the Emergency Assist, Breakdown Cover:

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BEWARE OF THIS COMPANY. You will be trapped

I took out my policy on 10th October and thankfully having it in place, I had to call for assistance concerning a flat battery, on 29th October. One of their nominated vehicle technicians attended and helped me to get the car started via a jump-start. When I drove off and in the direction of the garage where I have my vehicle serviced/repaired (4 miles away), I was no more than 1.5 miles into my journey and had to stop in a line of traffic that just reached back to the exiting lane of a large roundabout. As soon as I came to a stop, my car immediately shut down and I was once more unable to start it. I was not informed before starting my journey, that I should have isolated ALL engine management systems, including the start/stop system. Being stranded in a very dangerous position that was now impeding oncoming traffic, I called Emergency Assist once again to explain my car had broken down and still unable to use my car. I was then told that as I had used the service that day, I COULD NOT request a further call-out concerning the same fault and would have to pay £192.50 for an additional attendance. With little choice at my disposal and their adamant unsympathetic nature to my dilemma, I chose to pay the cost to be rescued. It took the same service technician 30 seconds to assist me when he arrived some 45 minutes later. Since the incident, I have written to Emergency Assist to request their help in assisting with a refund for the additional charge. They have flatly denied my claim, with a ‘full and final email’ simply placing the blame upon myself and, copying and pasting terms from their Membership Policy, telling me they are not responsible for the same fault on the same day. Having spent most of my life working in the service sector and recognising a fault that cannot be blamed on the customer, I have discovered that this Company are sadly one of those who sell their service cheaply to attract new business but, have no care or concern for their members once they are locked into a policy. I warn all drivers who are considering using Emergency Assist. Pay a little more with a reputable company. You will not be sorry when you need ‘emergency assistance’. Reviewed on: 9th December 2024

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