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Review of the Emergency Assist, Breakdown Cover:

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Perhaps the worst company I have ever dealt with...

Perhaps the worst company I have ever had the misfortune to deal with. After a motorcycle accident I was told the company do not cover accident recovery, but as the accident wasn't my fault they would recover the bike as I had 'insurance cover' with them but it had to be taken to their 'secure facility'. What they actually did was call another recovery service to pick up the bike, for which they charged me the princely sum of £550 on top of the recovery service's charges when I tried to have my bike returned to me. Their 'insurance cover' was some dodgy 'no win no fee' company who wanted 25% of my claim for their services. After refusing their insurance it cost me £900 to have my bike returned to me a week after the accident and i have currently spent hours on the phone trying to get them to send me an invoice for this 'service' which I have still not received (i'm currently on hold as I write - 53 minutes and counting...). I would advise you to AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 10th February 2025

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