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Privilege : Home insurance reviews

Name: Home insurance
Rating: 3.89 (31 reviews)

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3.89

Based on 31 reviews, last reviewed 8th Sep 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

16%

10%

2 star

29%

Latest highest rating:

4

Had to claim on my house insursnce following massive... Had to claim on my house insursnce following massive leak from bathroom sink .This caused extensive flood damage. Generally very good response althoug... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

Disappointing emergency response Disappointing emergency response—resolved by my own plumber I contacted Privilege after water started coming through my ceiling. We had to turn off th... Read more Reviewed on: 8th September 2026

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About this product

Privilege offers standard home insurance and platinum home insurance which has more coverage.

You can add extra cover for an additional cost for personal possessions, accidental damage, home emergency and family legal protection. Get a Privilege home insurance quote online and manage your policy via the website.

Privilege home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Home insurance reviews (31)

Disappointing emergency response

Disappointing emergency response—resolved by my own plumber I contacted Privilege after water started coming through my ceiling. We had to turn off the mains supply, leaving us unable to use water normally at home. Initially, I was offered an engineer several days later. After I challenged this, an engineer attended sooner, but told me he was not a hot-water engineer and could not deal with the suspected issue. Privilege then said it was waiting for his report before confirming the next step. With the problem still unresolved, I contacted a plumber I already knew. He identified failed washers at the hot-water pump and repaired the leak. Everything appears to be working properly since the repair, which is a huge relief. However, I am disappointed that I had to arrange my own plumber after seeking emergency assistance through my insurance. I expected an appropriately qualified engineer and clearer communication about what would happen next. I have raised a formal complaint and will request reimbursement of the repair costs. That remains outstanding. I will update this review to reflect how Privilege handles the reimbursement and remaining water-damage claim. Reviewed on: 8th September 2026

Had to claim on my house insursnce following massive...

Had to claim on my house insursnce following massive leak from bathroom sink .This caused extensive flood damage. Generally very good response although there were delays eiyh some aspects .Loss adjuster,surveyor and building contracter very helpful Reviewed on: 3rd September 2026

Patient and persistent with claim investigation.

They showed patience with my claim , not writing it off early. I liked that they used a third party company to investigate and manage the claim . They were persistent and fair, Reviewed on: 20th August 2026

Claimed following flood damage to my home Lengthy ti...

Claimed following flood damage to my home Lengthy time between claiming and actual action being taken by contracters they appointed to dry out Helpful loss adjustor.All contracters completed work but lots of delays in everything starting. Reviewed on: 20th August 2026

Great communication.

Great communication. Discussed my claim application on the phone. Pointed out things I did and didn't need. Fair and honest. Just an easy process Reviewed on: 20th August 2026

Very easy website, competive cost for renewal, highl...

Very easy website, competive cost for renewal, highly recommended Reviewed on: 20th August 2026

Recognition for existing customers to be improved

I renewed my insurance with them for ease, however expected a better rate considering no claims on the previous year Reviewed on: 5th September 2025

Great prices and superb and easy process when you ha...

Great prices and superb and easy process when you have to make a claim. Very impressed. Reviewed on: 5th September 2025

I was with privilege insurance for over five years ,...

I was with privilege insurance for over five years , then this year insurance increased by over £40 for home insurance previously it had increased by £10 , this will be the last time with this company for home insurance Reviewed on: 26th February 2025

We had a storm damage and neighbour downstairs got c...

We had a storm damage and neighbour downstairs got covered through her insurance- we have same roof, the Privilege refused to cover me, and they want me to pay my half from my own pocket as the just said that the roof was not new that’s why they will not pay out. Will take them to the court Reviewed on: 12th February 2025

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