Write a review

Newsletter

Go to business site

Privilege : Home insurance reviews

Name: Home insurance
Rating: 4.23 (29 reviews)

View other Privilege products

4.23

Based on 29 reviews, last reviewed 20th Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

14%

10%

2 star

28%

Latest highest rating:

5

Patient and persistent with claim investigation. They showed patience with my claim , not writing it off early. I liked that they used a third party company to investigate and manage the claim . They... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

I was with privilege insurance for over five years ,... I was with privilege insurance for over five years , then this year insurance increased by over £40 for home insurance previously it had increased by ... Read more Reviewed on: 26th February 2025

Read all reviews Write a review

About this product

Privilege offers standard home insurance and platinum home insurance which has more coverage.

You can add extra cover for an additional cost for personal possessions, accidental damage, home emergency and family legal protection. Get a Privilege home insurance quote online and manage your policy via the website.

Privilege home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

Review Privilege : Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Privilege Home insurance reviews (29)

Competitive across all sectors

Always competitively priced in all sectors with excellent and efficient service. Reviewed on: 30th August 2019

Reasonable

Reasonable cover, good price. Not had to use but happy with it Reviewed on: 6th July 2019

Be very careful!

Bitterly disappointed that despite only making two honest claims (one which we chose not to pursue) that we have now been declined household insurance! Be very careful, back in 2015 on a technicality Privilege made our first ever claim into two claims, even though we could evidence it was only one. Now following a recent leak we were advised by a specialist whom we paid for to contact our insurer, which we did. Despite not pursuing this claim Privilege have since told us we've claimed too many times and are a bad commercial risk! I intend to take this matter further with the Financial Ombudsman Service because we have been unfairly treated. Reviewed on: 11th June 2019

How did it go so wrong

I was in a straight forward non fault accident,going down main road car pulls out in front of me I can't stop and go into side of it Driver of other car try's to get me let him arrange repairs I refuse and go though my insurance. Go on hoilday for 2 weeks car repaired when I get back all good Now the bad bit 10 months later I get a phone call saying I am at fault for the accident. Now this is the other drivers story that they believed. I let the driver out off the turning for my foot to come off the brake then go into the side of him this is not a joke ,this is what they believe. AVIOD THEM I NOT SURE IN THEIR IS SOME SORT OF FIDDLE GOING ON OR ITS JUST PURE INCOMPETENCE BUT DONT I WONT BE BULLIED AND I AM IN THE LUCKY POSITION TO PAY TO SEE THIS THOUGH WITHOUT THEIR HELP Reviewed on: 18th October 2017

Disaster made good

Had a flood in the house, causing quite a lot of damage. Privilege were very good, sending out various tradespeople as required. All necessary work was completed to a high standard without quibbling about anything. We chose to continue to live in the house and so were given compensation for the disturbance. They also paid for the water lost and for the electricity used by the dehumidifiers. We are very pleased with the way the claim was handled. Reviewed on: 24th September 2017

Reliable and decent but they penalise loyalty

No problems - this seems to be a reliable and decent company - but a couple of issues that are common in the insurance business. First, after buying their home insurance policy for 2 years and making no claims they hiked the renewal premium up by over 20%. Not entirely surprising but annoying. Second, despite being an online service they offer no obvious provision for cancelling an unwanted renewal online; you have to then phone them up. On a positive note, they answered quickly and it was a UK call centre. Reviewed on: 31st August 2017

Convenient

Did at same time as car insurance. Very helpful Reviewed on: 1st August 2017

Highly Recommended Company

Privilege are excellent. They are so helpful and considerate in every way. Our previous house was burgled a few years ago and they could not have done anymore to help us with the situation. They were brilliant and we would highly recommend them. Thank you Privilege. Reviewed on: 16th July 2017

Great for insuring more unusual properties

Privilege was the only company the offered me a reasonable quote for my property, which is a Victorian purpose-built maisonette. So far I have found the level of cover and customer service to be good. My only complaint is that they don't make it easy to cancel when your policy comes up for renewal. Reviewed on: 24th December 2015

Do you have a different Privilege product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Contents insurance
from Monzo 4.33 from 9 reviews
Home Insurance
from Leeds Building Society 0.00 from 0 reviews
Home Insurance
from Dial Direct 4.24 from 13 reviews

Want to see more from Privilege ?

Breakdown Insurance
from Privilege 3.84 from 1 reviews
Car insurance
from Privilege 2.68 from 88 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub