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Privilege : Home insurance reviews

Name: Home insurance
Rating: 4.23 (29 reviews)

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4.23

Based on 29 reviews, last reviewed 20th Aug 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

14%

10%

2 star

28%

Latest highest rating:

5

Patient and persistent with claim investigation. They showed patience with my claim , not writing it off early. I liked that they used a third party company to investigate and manage the claim . They... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

I was with privilege insurance for over five years ,... I was with privilege insurance for over five years , then this year insurance increased by over £40 for home insurance previously it had increased by ... Read more Reviewed on: 26th February 2025

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About this product

Privilege offers standard home insurance and platinum home insurance which has more coverage.

You can add extra cover for an additional cost for personal possessions, accidental damage, home emergency and family legal protection. Get a Privilege home insurance quote online and manage your policy via the website.

Privilege home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Privilege before, you can also leave a review and share your experience.

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Privilege Home insurance reviews (29)

Easy process from start to finish

Eady process from start to finish Reviewed on: 23rd August 2024

Never use this terrible company

Both claims I put in were rejected First one was for a legal claim which is not worth the money Second was when their surveyor incorrectly stated water was coming from old flashings on outside wall which it was not. After having new flashings installed the water ingress got worse and builders and roofers have said it is coming from the eaves in the roof. It is now in my kitchen as well as conservatory and damaged my walls. Privilege refuse to reopen the claim and just refer to the incompetent surveyors incorrect report. Never use this unreasonable company. Reviewed on: 11th December 2023

Insurance didn't fix a leak

I reported a leak to my insurance and this was an emergency. That was a week ago, I've not heard from the insurance. I got the leak fixed and paid hundreds of pounds, then was told the insurance won't be reimbursing the money, won't be fixing the floor, and most certainly did not fix the leak, so i have to ask, what exactly do they do after taking money from customers? I'm extremely disappointed and upset that basically I've been scammed with this insurance and been left on my own when i needed it the most Reviewed on: 7th November 2023

Left on my own witb a leak

Three engineers have confirmed i have a leak but because they couldn't find the source, the insurance has refused to send someone to locate it and I've been told i have to deal with that on my own. No point on having an insurance that refuses to intervene when most needed Reviewed on: 31st October 2023

Excellent

This insurance company covers all aspects of insurance coverage and is very reasonably priced. I have been a customer for many years. Reviewed on: 13th October 2023

Great Web Site.

Privilege offer fair prices for Buildings & Contents insurance and are very easy to trade with. Reviewed on: 31st August 2023

Peace of mind at a reasonable price

My house and contents policy was a fair price for all the benefits it offered. Reviewed on: 23rd August 2023

Straightforward process

I switched home insurance to privilege through a comparison site. Much cheaper than renewing with previous insurer. A very simple process all in all. Reviewed on: 22nd August 2023

Worst company ever! Never use them

I filed a claim with them, the refusal came quicker than I could log out, they refuse to answer my emails, complete ignorant bunch of scamsters, I will not be renewing my policy with them. If you have any doubts about Privilege home insurance or even car insurance then run as fast as the wind from them, us a decent company there should be a law against fraudulent insurance companies like this Reviewed on: 9th May 2023

Good service, well priced.

Easy to renew, competitively priced and good service Reviewed on: 14th August 2022

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