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Review of the Halifax, Reward current account:

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Reward Review

I'm enjoying my account, and the online access I have via the App. I complete transactions in minutes, and being able to complete tasks like reordering or stopping a debit card is wonderful. Likewise there is a reasonable limit on transfer I can make to new or existing payees. As I already have another account whereby I pay for benefits this is great for me. I'm also happy with the easy to understand overdraft rates, and all the text message communication which keeps me Informed and updated about my account. Reviewed on: 29th November 2019

Review of the Privilege, Car Insurance:

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Good structure...could be better.

I had a car accident. Reporting the claim took a great deal of time, almost one hour. The call was thorough however there was a miscommunication concerning my entitlement to a courtesy car which caused some inconvenience and had a knock on effect, causing further miscommunication. A good effort was made, to put things right on part of privilege which I acknowledge. However at an already distressing time, the mishaps did exacerbate matters. Despite these issues I still would recommend Privilege as there were many areas which they got right first time . This included prompt collection of my vehicle, and delivery to the garage as it was unsafe to drive. Additionally dealing with the needs of the passengers in the vehicle. Thank you. Reviewed on: 23rd June 2019

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