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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.65 (524 reviews)

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2.50

Based on 524 reviews, last reviewed 5th Sep 2025

400% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Cooling-off period? Not so cool!! Tesco happily accepted my full year payment for car insurance without making it clear that cancelling during their "cooling off period" would incur a ... Read more Reviewed on: 19th May 2025

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (524)

The worst claims process ever, customer service is n...

The worst claims process ever, customer service is non existent, still no sign of my car being fixed after 10 days and won’t give you a courtesy car until they’ve got yours in the garage. Use direct line, might be more expensive but the service is super quick Reviewed on: 23rd July 2024

Dreadful customer service from Tesco and their claim...

Dreadful customer service from Tesco and their claims adjusters Reviewed on: 10th July 2024

Disgusting shocking call centre useless

Disgusting. Customer Service zero. When call the call centre no managers or supervisors available. Will ring you back no one does. Errors and conflicting information given by every operative. Car insurance automatic renewal DONT they do not carry forwards all previous details. Absolutely shocking service. Reviewed on: 2nd July 2024

Avoid at all costs

Absolutely heartbroken over my vehicle and the way my case has been handled. Still had the good grace to send a thank you card because I’m good natured but stabbed me in the back in the end. I don’t recommend. Disparities. Inconsistencies. Intel shocking. Very stressful experience and the end result wasn’t great either. Very unprofessional behaviour became apparent after the claim. Reviewed on: 20th June 2024

Cheap car insurance!

Cheap car insurance and easy to set up. Reviewed on: 15th June 2024

My tesco bank

I like the way they let you pay monthly, very good service Reviewed on: 14th June 2024

Really poor claims handling.

Really poor claims handling. Bungled my non-fault claim from beginning to end. Had to constantly contact for updates and repeat my story each time. Claim wasn't logged correctly initially meaning repairs weren't arranged promptly and was without courtesy car. Then they arranged for and sent for collection of my car whilst I was on holiday despite me specifically telling them the dates I was away meaning I had to to deal with yet more calls whilst on holiday!! Asked to log a complaint officially, which I did over the phone but this was never acknowledged nor any further action taken. And now my renewal is due, and the premium is nearly 50% higher. Cannot wait to take my business elsewhere frankly. Reviewed on: 11th June 2024

Car insurance very competitive and good product

Car insurance very competitive and good product Reviewed on: 11th June 2024

I found car Insurance is cheaper when compared.

I found car Insurance is cheaper when compared. Reviewed on: 9th June 2024

The worst ive ever dealt with tried to switch policy...

The worst ive ever dealt with tried to switch policy to a different car the new car was almost half the price of the old one with any other insurer yet tesco tell me ill have to pay the same price i agree and go online to set it up i then get told after finding out my price has gone uo ill need to pay 259 a month for a car that should be 99 so i devide to cancel they tell me 40 pound to cancel i agree they then tell me they are still going to take the money for the monthi would have paid for if not cancelling which essentially made my cancel fee 229 i would keep far away and let others know to do the same Reviewed on: 5th June 2024

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