Write a review

Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.62 (514 reviews)

View other Tesco Bank products

2.37

Based on 514 reviews, last reviewed 14th Mar 2025

67% decrease in 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

STAY WELL CLEAR Stay well well clear from this absolutely terrible insurance company! Had non fault accident 7 months ago, to this very day my vehicle is still damag... Read more Reviewed on: 14th March 2025

Read all reviews Write a review

About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Review Tesco Bank: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Tesco Bank Car Insurance reviews (514)

Do Not use Tesco Car Insurance.

After taking out Tesco car insurance including the discount they offered for Club card Prices, I was amazed to find a week later that I had not been awarded any club card points for my transaction. Thinking there had to be a mistake here as surely they could not use the slogan of club card price reduction if club card points did not accompany? After making a formal complaint I received an absolute pitiful response from Tesco stating that this was actually correct as Tesco Bank was an actual different company to Tesco!! Absolutely pathetic as I have been a Tesco credit card holder for over 20 years accumulating many club card points following on from my credit card spend. I am writing this review as a public service statement to advise anyone who reads not to take out Tesco Car Insurance. From a customer care stance I would only think it right to inform any potential customer that no club card points will be earned for taking out Tesco Car Insurance. Reviewed on: 18th January 2024

DO NOT USE STAY AWAY!!

Overall the worst customer experience I have ever received!! My car was stolen 10 weeks ago police recovered it within 24 hours and had the car for two weeks, Tesco have had my car for 8 weeks and have failed to sort my claim out to date. I have had to phone up multiple times every week and I'm constantly told the customer service agent will phone me back and I have never had a call back. I have been told my car will be scrapped and then they change their minds and say it will be repaired. When I have called for updates I was told on two occasions they don't know where my car is and have lost it, the repair garage have called me twice to collect it from my home because they have been informed it is here which it isn't. I have escalated my case to the claims manager hoping to get somewhere and all he said was I have to wait, the whole experience just felt like I didn't matter and the manager didn't care just wanted me off the phone and now to top off this already unacceptable and disgusting service I spoke with the repair garage this week who have told me Tesco closed my case 5 weeks ago. I am still none the wiser of when my cat will be repaired and if I will get my curtesy car which I'm entitled to. PLEASE STAY AWAY FROM THIS INSURANCE COMPANY THEY REALLY DO NOT CARE ABOUT THEIR CUSTOMERS!! Reviewed on: 12th January 2024

AVOID at all costs!!!

Service is so unsensitive and so rude I don’t even know where to begin with how rude the last person I dealt with was! They don’t pay out and make you have to go through ombudsman to get market value. Avoid I’m out of pocket about 3k :’( Reviewed on: 23rd December 2023

Won't insure my newly qualified son in law who has been driving my car as a learner for well over a year

You just can't speak to anyone - no numbers anywhere - just robots - awful awful Reviewed on: 18th December 2023

Awful Customer Service

Be warned if contemplating taking out Tesco Car Insurance - We are new dealing with the ombudsman and making an official complaint to head office. Shannon on the customer service line needs further training before being allowed to interact with customers. Rude, Incompetent, Argumentative and very unprofessional. Shame on you Shannon your unprofessional behaviour towards an Autistic, Mental Health sufferer is absolutely dispicable and this has been escalated to someone well beyond your paygrade you jumped up little madam. You have just lost Tesco several customers! Reviewed on: 18th December 2023

£40 cancelation fee

I never had to deal with them until I sold my car. Their phone lines does everything they can to get you to hang up, saying they are busy, to do things online, waffeling on about irrelavent stuff. To cancel the policy, i.e. for them to click 1 button and do nothing, costs £40.....ahahaha...never again Tesco. Reviewed on: 12th December 2023

Hopeless customer service and frustrating policy set up process - do not touch with a barge pole

I decided to move to Tesco car insurance following many years with a previous insurer. I applied for the insurance. A week later they sent an email asking me to upload my No Claims Discount. When I logged on, there was no option to upload. I called customer service repeatedly for several days. When I finally got through, they asked me to send my NCD proof via email. I did so immediately. Then no response for several days. I sent reminders. No response. I finally lodged a complaint. They got back to me to say I needed to show the date on my NCD proof, and since more time had passed, the policy was cancelled. But it was cancelled because they sat on it for days and customer service refused to respond! And they are going to charge me a high fee for the few days that I was temporarily insured, it seems. Very very poor all around - I cannot recommend them to anyone! Reviewed on: 11th December 2023

Expensive insurance

For no reason at all. No claims or anything my tesco car insurance has increased £110 from last year. Have been with them a few years now. Never made a claim. Obviously they don't value long term customers.. Looked at other insurance companies and can get a better cover for £100 less.. Bye bye tesco Reviewed on: 24th November 2023

Great Member Of Staff

Had a few problems however Shane has managed to sort this all for me, he is great and really put me at ease. Reviewed on: 22nd November 2023

money grabbers

i had a claim pending which i notified tesco my insurance policy was due for renewal a few weeks lateri was given a quote some £300 more than previous year so i assumed that they had taken the pending claim into account so i renewed my policy that was back in august 23. I have today received letter from tesco informing me to pay an additional £98 for my insurance to carry on,i phoned tesco to ask how they arrived at the renewal cost back in august and was given the answer that due to data protection they were unable to tell me.I find this ridiculous so i had to pay £98 which i can ill afford being a pensioner there was NO help or explanation from tesco and they will NOT get my custom next year.I feel tesco have treated me very badly and i shall tell everyone i speak to about my treatment given to me by tesco Reviewed on: 18th November 2023

Do you have a different Tesco Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cycle Insurance
from Sundays Insurance 4.84 from 735 reviews
GAP insurance
from Gapinsure.com 5.00 from 1 reviews
Car Insurance
from Dial Direct 2.76 from 25 reviews

There's still more to see!

Tesco Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub