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Bryan H

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Review of the Tesco Bank, Car Insurance:

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DO NOT USE STAY AWAY!!

Overall the worst customer experience I have ever received!! My car was stolen 10 weeks ago police recovered it within 24 hours and had the car for two weeks, Tesco have had my car for 8 weeks and have failed to sort my claim out to date. I have had to phone up multiple times every week and I'm constantly told the customer service agent will phone me back and I have never had a call back. I have been told my car will be scrapped and then they change their minds and say it will be repaired. When I have called for updates I was told on two occasions they don't know where my car is and have lost it, the repair garage have called me twice to collect it from my home because they have been informed it is here which it isn't. I have escalated my case to the claims manager hoping to get somewhere and all he said was I have to wait, the whole experience just felt like I didn't matter and the manager didn't care just wanted me off the phone and now to top off this already unacceptable and disgusting service I spoke with the repair garage this week who have told me Tesco closed my case 5 weeks ago. I am still none the wiser of when my cat will be repaired and if I will get my curtesy car which I'm entitled to. PLEASE STAY AWAY FROM THIS INSURANCE COMPANY THEY REALLY DO NOT CARE ABOUT THEIR CUSTOMERS!! Reviewed on: 12th January 2024

Bryan H

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