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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.45 (529 reviews)

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2.45

Based on 529 reviews, last reviewed 9th Mar 2026

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

Tesco car insurance (3590928N) 3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor commun... Read more Reviewed on: 9th March 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

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Tesco Bank Car insurance reviews (529)

Tesco car insurance (3590928N)

3590928N. Absolutely shocking experience with Tesco Insurance. My claim has been handled terribly from the beginning with constant delays, poor communication and zero accountability. I’ve had to chase things repeatedly and every time I speak to someone I get a different answer. The way this has been handled by people involved in my claim, including Nico Signorelli, has been extremely disappointing. Instead of properly investigating and resolving the issue, it feels like they are more interested in avoiding responsibility and dragging the process out. For a company as big as Tesco you would expect a professional and fair claims process, especially when customers are paying their premiums expecting support when something goes wrong. Instead the experience has been stressful, frustrating and completely unacceptable. I would strongly advise people to think carefully before taking insurance with Tesco if this is the level of service they provide when you actually need them. Reviewed on: 9th March 2026

I have been a policyholder for over 25 years and hav...

I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof of vehicle purchase. These requests are unprecedented in my experience. I declined to provide proof of purchase, which resulted in the cancellation of my insurance policy. I advise caution, as these requests may be considered an invasion of privacy. Reviewed on: 6th January 2026

Complete and utter joke - do not insure your car wit...

Complete and utter joke - do not insure your car with them. Had a brick through the back windscreen last night. I tell them and they say my car is a compete write off - got quotes from local car glass companies - £234 to replace the rear windscreen - playing for it myself. Insure with LV Liverpool Victoria - don’t even bother with Tesco Reviewed on: 23rd November 2025

Very poor customer and complaint service

There's a reason it's cheap insurance. Which is fine if you don't have to claim. They use a network of repairers that don't know what they are doing. Blaming everyone else! No response to emails. It took over 3 months to get my car repaired. They use the"rapid repair network" ironically. Tesco complaints dept said my complaint wasn't up here, it was other people??? Reviewed on: 5th November 2025

They don't pay, even if zhey admit their liability

I don't know if any of my connections had any experience with #TescoInsuranceandMoneyServices , but I had one of the worst ever possible experience. After having an accident with one of their insurers, they advised him not to accept his liability. After 2 years, after my insurer providing photo evidence to justify the liability, they admited their liability but they disagree with the cost of the hire car. Another 2 years have passed and we are waiting for the court in February. Meanwhile my insurance premium increased, few of my policy have been cancelled, I lost few thousands and days of my life. Reviewed on: 1st November 2025

Very straight forward and good value for money

Very straight forward and good value for money Reviewed on: 5th September 2025

Great price a little improvement needed on some of t...

Great price a little improvement needed on some of the customer service Reviewed on: 5th September 2025

no mobile app apart from that experience very...

no mobile app apart from that experience very good Reviewed on: 5th September 2025

Value for money

Researched on comparison sites and all came in at over £1000. Tesco renewal Reviewed on: 5th September 2025

Tesco Bank

Very competitive, we have both car and home insurance and always found them to be good. Reviewed on: 5th September 2025

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