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Farman Ullah

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Review of the Tesco Bank, Car insurance:

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Very disappointing claims experience with Tesco Insu...

Very disappointing claims experience with Tesco Insurance I am extremely disappointed with the way Tesco Insurance has handled my non-fault accident claim. I was involved in a road traffic accident where another driver hit my vehicle. The other driver accepted responsibility at the scene and provided me with their insurance details. I immediately took photographs and videos, contacted the police and informed Tesco that CCTV cameras were available which could verify exactly what happened. I provided Tesco with all the information they requested. Despite this, my claim has been stressful and frustrating from the beginning. Tesco declared my car a total loss and valued it at £1,510, but only offered me around £760 because my excess is being withheld until recovery from the third-party insurer. This has left me without enough money to replace my vehicle and without any transport for over two months. Communication throughout my claim has been poor. I repeatedly had to chase for updates and felt I was left to deal with everything myself instead of receiving the support I expected from my insurer. I also informed Tesco that CCTV evidence was available, but I was never kept informed about whether they had taken steps to obtain it. This was a non-fault accident, yet I have experienced delays, uncertainty and unnecessary stress while waiting for my claim to progress. Instead of feeling supported by my insurer, I have been left without a car and without clear answers. I expected Tesco Insurance to protect its customers when they are involved in an accident that was not their fault. Unfortunately, my experience has been the opposite. Based on my experience, I cannot recommend Tesco Insurance. Reviewed on: 10th July 2026

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