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Ulster Bank reviews

Ulster Bank Logo
Rated Good • 3.70/5

Ulster Bank reviews

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Unverified business Last reviewed within 14 days
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Review summary

People rate this company as Good based on 69 product reviews

Average score of 3.70/5
5 star
64%
4 star
14%
3 star
1%
2 star
1%
1 star
20%
Reviews for Ulster Bank have trended positively over the past 90 days

Latest positive rating

5/5

No complaints great customer service

No complaints great customer service

{"display":"G F","full_name":"G F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Step Account
G F 2nd April 2025

Latest negative rating

1/5

The worst bank I have ever used.

The worst bank I have ever used. When I opened a savings account, it took many days before I could access the account (other banks... The worst bank I have ever used. When I opened a savings account, it took many days before I could access the account (other banks I have used usually allow almost instant access). I was repeatedly lied to about how long it would take for me to be able to deposit money - the customer service is terrible. When it came to getting money out the website wanted me to use a card (which I had not been given) with a card reader (which I had not been given). Trying to get help, I was again lied to repeatedly. The moronic chat app didn't have a clue what I was asking, then when I eventually spoke to a human they told me to ring someone to make a transfer. The person I rang was not able to do the transfer, and the person I communicated with via the chat app kept telling me to use the app. Eventually I gave in and downloaded the app, but even it does not let you access more than £750. The app is terrible - many features do not work, and several times the app reset and I had to start over. Easy-access bank accounts I have had with other banks allow easy transfer to your nominated bank account within the same day - it seems like I will be waiting until later next week before I can get access to my Ulster bank savings. Read more Read less

{"display":"BadgerMan","full_name":"BadgerMan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Ulster Bank products

About Ulster Bank

Ulster Bank believe in giving back to the communities they serve, they do this in two ways: By helping staff play an active role in voluntary work, fundraising and community projects and giving financial support through their community investment programmes and sponsorship. Smart Money People is the place for Ulster Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Ulster Bank at a glance

Reviews for Ulster Bank

Showing 11 of 69 company reviews • Last reviewed within 14 days

The worst bank I have ever used.

Instant Access Savings • 1st January 2026

The worst bank I have ever used. When I opened a savings account, it took many days before I could access the account (other banks... The worst bank I have ever used. When I opened a savings account, it took many days before I could access the account (other banks I have used usually allow almost instant access). I was repeatedly lied to about how long it would take for me to be able to deposit money - the customer service is terrible. When it came to getting money out the website wanted me to use a card (which I had not been given) with a card reader (which I had not been given). Trying to get help, I was again lied to repeatedly. The moronic chat app didn't have a clue what I was asking, then when I eventually spoke to a human they told me to ring someone to make a transfer. The person I rang was not able to do the transfer, and the person I communicated with via the chat app kept telling me to use the app. Eventually I gave in and downloaded the app, but even it does not let you access more than £750. The app is terrible - many features do not work, and several times the app reset and I had to start over. Easy-access bank accounts I have had with other banks allow easy transfer to your nominated bank account within the same day - it seems like I will be waiting until later next week before I can get access to my Ulster bank savings. Read more Read less

{"display":"BadgerMan","full_name":"BadgerMan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

They lost MY £1,100 wire transfer AGAIN!

Standard Current Account • 6th August 2025

They lost MY £1,100 wire transfer AGAIN! Yet again Ulsterbank have lost an international transfer. This is not the first time. Check my reviews. They... They lost MY £1,100 wire transfer AGAIN! Yet again Ulsterbank have lost an international transfer. This is not the first time. Check my reviews. They are incapable of receiving international wires, despite my Investment bank in the US providing endless information, proof, and support on the matter. Unless you literally want thousands of pounds of your money to vanish into thin air with Ulsterbank doing absolutely nothing about it, then I would AVOID this bank! I made the mistake of staying with them, NEVER AGAIN! Read more Read less

{"display":"Isaac Khan","full_name":"Isaac Khan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522365.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    No complaints great customer service

    No complaints great customer service

    {"display":"G F","full_name":"G F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Step Account
    G F 2nd April 2025
  • 5/5

    Great account and never have an issue

    Great account and never have an issue

    {"display":"Jm53","full_name":"Jm53","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Standard Current Account
    Jm53 26th February 2025
  • 3/5

    Available but not suited for Great Britain

    Despite being the same bank as Natwest/RBS, their account opening forms were decades behind, very ugly and clunky. One with them the app and linked... Despite being the same bank as Natwest/RBS, their account opening forms were decades behind, very ugly and clunky. One with them the app and linked saving accounts were great. In time there was better options elsewhere so I decided to close my account. But I had opened the account from England. Natwest have limited powers over the account in branch. Over the phone I tried closing it, only to be told; could I go to Ireland to close the account... Eventually we closed the account via a handwritten letter to branch as advised by Natwest. Same as opening, it was clunky, but is a viable option for savers to get more than one reg saver. Read more Read less

    {"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good interest rate

    Good interest rate on savings and a clear easy to use mobile app

    {"display":"Grahamc","full_name":"Grahamc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Signing up was quick and easy.

    Signing up was quick and easy. I loved that I can do everything online. All of the information was clear and informative. Plus, the interest... Signing up was quick and easy. I loved that I can do everything online. All of the information was clear and informative. Plus, the interest rate on their savings account was one of the best on the market. Read more Read less

    {"display":"Chloe-Rae H","full_name":"Chloe-Rae H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/817252.png"}}'s avatar
  • 5/5

    Very good.

    Very good. Very nice. Hello chicken nugget!

    {"display":"Clive F","full_name":"Clive F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Personal experience with ulsterbank

    I was re-mortgaging for the 3rd time and was dealt with a wonderful caring person called Sinead and she made the entire experience so easy... I was re-mortgaging for the 3rd time and was dealt with a wonderful caring person called Sinead and she made the entire experience so easy and explained everything wonderfully that made me feel incredibly happy to stay as a ulsterbank mortgage customer. She not only put my mind at easy with costs but her whole personality and professionalism was amazing and she brought a caring and fun experience. Sinead was not only wonderful to deal with but she has went abouve and beyond as I receive a bunch of flowers on my door step which I found so personal that she remembered who I was and I cannot recommend not only herself to deal with but choosing Ulsterbank as they clearly have wonderful staff to help their customers and any new customers. I highly recommend to anyone looking to mortgage to choose ulsterbank! Read more Read less

    {"display":"Hayley F","full_name":"Hayley F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/840748.png"}}'s avatar
    Fixed Rate Mortgage
    Hayley F 20th February 2024
  • 5/5

    Better interest rates on easy withdrawal savings acc...

    Better interest rates on easy withdrawal savings account

    {"display":"Derek","full_name":"Derek","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Instant Access Savings
    Derek 18th February 2024
  • 5/5

    Can't be beaten

    Loyalty saver is paying 5.2% and money is easily transferred in and out with no penalty

    {"display":"Frank C","full_name":"Frank C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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