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Ulster Bank reviews

Ulster Bank Logo
Rated Good 3.96/5

Ulster Bank reviews

Unverified business
Last reviewed within 21 days
High street bankCurrent accountMortgageISA

Review summary

People rate this company as Good based on 66 product reviews

Average score of 3.96/5
5 star
63%
4 star
15%
3 star
2%
2 star
2%
1 star
18%
Reviews for Ulster Bank have trended positively over the past 90 days

Latest positive rating

5/5

Great account and never have an issue

Great account and never have an issue

{"display":"Jm53","full_name":"Jm53","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Standard Current Account
Jm53 26th February 2025

Latest negative rating

1/5

TOP RANKING RUBBISH CUSTOMER SERVICE

It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the... It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the bank has been unable to rectify their own error in deleting my access to withdrawing funds, ie. they deleted my linked account, or for some reason the withdrawal system does not work as it should. I have been told that I need a card and card reader. I have been told that this account does not have a card and card reader. So far the bank has plonked £50 and £80 into my account for the lack of service they have given me. This week they wrote to say that they understand my complaint but that I can order a card reader online. And hey! did the complaints person actually look at anything? Clearly not. I decided to phone on the complaints telephone number in the complaints response. I waited for the call to be answered for 2hours and 20 minutes. Every 30 seconds the loop tape apologises and says their staff are busy, please thank you for waiting. Dream on. The complaints department closes at 6pm. Bboom. Bboom. It was 6pm when I gave up. I have written now to the CEO. She's clearly busy not looking into customer service as I haven't heard a peep. Next step: will write again to the CEO and give her a final warning. Should that fail, then I send all this to the Ombudsman. Read more Read less

About Ulster Bank

Ulster Bank believe in giving back to the communities they serve, they do this in two ways: By helping staff play an active role in voluntary work, fundraising and community projects and giving financial support through their community investment programmes and sponsorship. Smart Money People is the place for Ulster Bank reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Ulster Bank at a glance

High street bankCurrent accountMortgageISASavings accountBusiness current account

Reviews for Ulster Bank

Showing 11 of 66 company reviews Last reviewed within 21 days

Great account and never have an issue

Standard Current Account 26th February 2025

Great account and never have an issue

Rated Excellent 5/5
Read more product reviews

Available but not suited for Great Britain

Standard Current Account 9th September 2024

Despite being the same bank as Natwest/RBS, their account opening forms were decades behind, very ugly and clunky. One with them the app and linked... Despite being the same bank as Natwest/RBS, their account opening forms were decades behind, very ugly and clunky. One with them the app and linked saving accounts were great. In time there was better options elsewhere so I decided to close my account. But I had opened the account from England. Natwest have limited powers over the account in branch. Over the phone I tried closing it, only to be told; could I go to Ireland to close the account... Eventually we closed the account via a handwritten letter to branch as advised by Natwest. Same as opening, it was clunky, but is a viable option for savers to get more than one reg saver. Read more Read less

Rated Average 3/5
Read more product reviews
1/9

Products from Ulster Bank

Showing 3 of 14 products offered by Ulster Bank

Standard Current Account

by Ulster Bank

Ulster Bank Standard Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Ulster Bank Standard Current Account reviews...

Current account
Average Rating of Good
3.62/5 based on 34 individual reviews

Instant Access Savings

by Ulster Bank

Ulster Bank savings reviews can help you to find out more about life at Ulster Bank. How easy is it to contact Ulster Bank? And how friendly are they? Our...

Savings account
Average Rating of Good
4.38/5 based on 8 individual reviews

Fixed Rate Mortgage

by Ulster Bank

Ulster Bank mortgages are provided by NatWest.

Mortgage
Average Rating of Good
4.29/5 based on 6 individual reviews

ufirstgold Account

by Ulster Bank

Ulster Bank’s ufirstgold account has a monthly fee and comes with a range of benefits. These include worldwide travel insurance, mobile phone insurance and cashback offers. You must be an...

Current account
Average Rating of Good
4.27/5 based on 5 individual reviews

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