I was re-mortgaging for the 3rd time and was dealt with a wonderful caring person called Sinead and she made the entire experience so easy... I was re-mortgaging for the 3rd time and was dealt with a wonderful caring person called Sinead and she made the entire experience so easy and explained everything wonderfully that made me feel incredibly happy to stay as a ulsterbank mortgage customer. She not only put my mind at easy with costs but her whole personality and professionalism was amazing and she brought a caring and fun experience. Sinead was not only wonderful to deal with but she has went abouve and beyond as I receive a bunch of flowers on my door step which I found so personal that she remembered who I was and I cannot recommend not only herself to deal with but choosing Ulsterbank as they clearly have wonderful staff to help their customers and any new customers. I highly recommend to anyone looking to mortgage to choose ulsterbank! Read more Read less

Better interest rates on easy withdrawal savings account

Loyalty saver is paying 5.2% and money is easily transferred in and out with no penalty

Excellent rate and a handy app, on the few occasions I have needed to speak to them it has always been easy

It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the... It would be hard to have worse customer service from a bank. The Ulster Bank has gone way and beyond ordinary lousy service. Over the two months the bank has been unable to rectify their own error in deleting my access to withdrawing funds, ie. they deleted my linked account, or for some reason the withdrawal system does not work as it should. I have been told that I need a card and card reader. I have been told that this account does not have a card and card reader. So far the bank has plonked £50 and £80 into my account for the lack of service they have given me. This week they wrote to say that they understand my complaint but that I can order a card reader online. And hey! did the complaints person actually look at anything? Clearly not. I decided to phone on the complaints telephone number in the complaints response. I waited for the call to be answered for 2hours and 20 minutes. Every 30 seconds the loop tape apologises and says their staff are busy, please thank you for waiting. Dream on. The complaints department closes at 6pm. Bboom. Bboom. It was 6pm when I gave up. I have written now to the CEO. She's clearly busy not looking into customer service as I haven't heard a peep. Next step: will write again to the CEO and give her a final warning. Should that fail, then I send all this to the Ombudsman. Read more Read less

Aside from their good interest rates, avoid this bank unless you want to deal with people you can't get through to via telephone or chat,... Aside from their good interest rates, avoid this bank unless you want to deal with people you can't get through to via telephone or chat, are not helpful or knowledgeable and you don't want to be able to access or transfer any money. Worst customer service experience - ever! Read more Read less