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Barclays: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.74 (44 reviews)

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2.74

Based on 44 reviews, last reviewed 24th Mar 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

3 star

50%

Latest highest rating:

5

Brilliant Package We have Travel Plus that includes breakdown cover, worldwide cover plus airport lounges. It’s excellent value Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor insurance product- insure elsewhere! Very poor insurance product- insure elsewhere! Reviewed on: 12th August 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Barclays travel insurance reviews can help you find out what other travellers have to say. You can also write your Barclays travel insurance review too!

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Barclays Travel Insurance reviews (44)

Complaint process non existent

I have currently had cause to start a formal complaint process with Aviva who administer travel insurance with our Barclays account. Despite writing to them 3-4 weeks ago with all my concerns and a follow up email to my contact at Aviva, I have heard nothing. I am disgusted with their lack of customer service. Reviewed on: 17th December 2019

Three Hours Later

I have spent over 3 hours this morning trying to set up Barclays travel plus pack. Worst service from Barclays and their provider Aviva I have ever had to endure Reviewed on: 17th October 2019

Poor value service

I had a claim where the outbound flight was cancelled because of snow. The insurance paid for the hotel for the 3 nights, but wouldn't pay for the cost of travel down and back to the airport, a distance of some 200 miles each way. They said that I wasn't entitled because the flight was only cancelled after I got to the airport and because I was down there already I would still have had to drive back. Suffice to say that I was not happy and they took £100 off the claim for administration! Reviewed on: 29th June 2019

Helpful and very efficient.

On a family holiday in Sa Coma, Majorca when we had need to use our insurance cover for the first time ever. My wife had to go to the on-site medical centre after hurting her foot and was advised she had a probable fracture. She contacted Barclays and they explained the whole process and supplied a reference number. We were told that there was the 55 Euro excess to pay but then all other medical bills were sorted directly by Barclays - unlike many other insurers that only let you try to claim back later. By the time we got to the (excellent) private hospital in Alcudia, Barclays had contacted them and had everything arranged. On our return my wife phoned up to go through all the receipts for taxis, wheelchair hire etc. and they assured us that all the money would be back in our account within a week. We found it most telling that whenever a healthcare professional asked us who we were insured with, they always breathed a sigh of relief when we answered Barclays. We were told of an incident a few years ago when a woman had a burst appendix but was not allowed treatment at the nearest (private) hospital as her insurance did not cover her and the hospital did not see it as an emergency! We were taken directly to a private hospital with no fuss at all and on both occasions we had to go we were dealt with very efficiently and hardly missed any 'holiday time'. Reviewed on: 10th May 2019

Barclays travel insurance

Excellent product. Easy to understand terms and conditions. No fuss claims process and good value for money. Reviewed on: 15th April 2019

Worst travel insurance by Barclays

Worst insurance ever!!! Don’t be fooled by reviews that talk about experiences people had when they took the insurance. I was as fooled as everyone else. I was so proud of this insurance and even told friends about it..but after a medical emergency while on a plane to a holiday which led me to being hospitalised for such a long while, Barclays treated me as if I deserved totally nothing. My claim took 7 months to process and I had to relive the terrible experiences I had. I even wished I didn’t claim at all. I felt completely demoralised and broken to bits. I was even made to pay further costs to help facilitate my claim or else as I was told, my claim wouldn’t go further. I was so intimidated. My doctors provided every bit of information and Barclays simply didn’t care. My costs increasingly became more than the cost of my claim eventually I was worse off financially after I started claiming. Most tearful experience ever. Reviewed on: 11th February 2019

A pleasant telephone banking experience.

Good polite staff dealt with our request efficiently and quickly. Reviewed on: 22nd January 2019

Barclays is my one stop shop for financial

From opening my current account to taking out my travel insurance everything has been so easy. The staff know their products and are prepared to give you what YOU want, and give you the time you need Reviewed on: 10th January 2019

Travel pack

Great value RAC + Aviva insurance Reviewed on: 5th January 2019

A REAL LIFE SAVER

My car turbot suddenly blew up - black and grey smoke pouring out everywhere, a dreadful noise and the car went from 70 miles an hour down to five miles an hour in all of a minute. I was stranded along side the M25 but thanks to my Barclays travel insurance was rescued by the RAC who towed me home some 130 miles to my local garage to have the repairs done. A truly excellent service after what had been a very scary incident. Thank you so much. Reviewed on: 10th December 2018

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